Companies that willingly award multi-million development and maintenance contracts to external vendors who are incompetent and end up delaying the project by months to years...
And there's nothing the companies can do about it because they happily award the contract to the lowest bidder and end up the company become the sucker that need to work with entire teams of clueless contractors that like to talk big act confident but come crunch time they don't know what they are doing.
Why companies continue to do this I have no idea.
Has been involved in Outsourcing businesses. Frontline and Backend support - Call Centres.
You shall notice that in every scam calls, they will "direct" you to different services Frontline [Enquiries] and Backend [Troubles and Support Services].
Scam or Real, always expect Outsoucing Services are not based Locally.
Recently, my DBS Debit Card was being compromised with illegal transactions of FB payment in VND (Vietnam) for 48-hour. Received a call from DBS. Irritated with Scam Calls, cancel the call. Of course, the cancelled call was followed up by SMS (and email) confirming the reason for the call. Of course, the SMS message leaves a Service Call for verification. The email explained the nature of the call of an extraordinarily deduction from my bank statement..."FBADxxxxx-my Debit Card-VNDamount"
Decided to pick up Real Call expecting from DBS the following day. OK, sounded legitimate - Local with executive assuring voice. Confirming with, What's your date of Birth. What if, can you your ID in last 4 characters. I was told I will be transferred to another Service Line to other service. "Hi, may I help you?" spoken in Filipino with tainted English. Quoted all my essential info of my bank account details. I informed the service, "Please no more sending me or TERMINATE future issue of Card". OMG, received from Letter Box "Debit Card and Activation Code". OMG, what if this is LOSS, Placement made in Wrong Letter Box or Delivery being "compromised", bags of mails found left somewhere? Thought, my service of TERMINATION for Future Card is requested with this service call, but, how come I am compromised again, for something which I am determined to STOP. NO MORE FREE CARD.
Having worked with Outsourced Teams and dealing with Outsourced services. Frontline and Backend. What is their SOP is very important. You cannot expect ASAP service as though as Service Done.
Going back to the DBS Debit Card being compromised and was told the Account is blocked. OMG, even after being assured that no more of further damage. Another "FBADxxxxx-my Debit Card-VNDamount" with even higher amount was transacted and deducted from my bank account. Well, how could that happened? A lapse of SOP? A lapse of Trust?
Well, Backend. If Backend service is not or even if activated, approval and corrective action could be have been done not in local timezone, most probable reason. Sad to say, having Tech background, Downtime or Maintenance Period is always after Office Hour [definitely NOT LOCAL HOUR]...unusual hours of when you least expected...Backend Services is in progress...meanwhile VN should be zzZZZZ and ready to prey on me....
Yes, Frontline and Backend Outsourcing. We had been screwed since then. More to come.
Finally, losing few hundreds only, luckily not half million...
