joshualimsu
Junior Member
- Joined
- Nov 12, 2012
- Messages
- 54
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just a quick post about their excellent customer service:
Bought a razer 14 2014 blade from them at the CEE show, it had some issues with the battery. Despite the issue only showing up past the 7 day 1 for 1 exchange policy, Brydan (sales rep I bought it from) facilitated the exchange. Onsite, after they had opened the new blade, I changed my mind and wanted to upgrade to the Aorus x3. Again they staff obliged. Two days later I realised that I really needed a touchscreen laptop for work- so I called Brydan to see if I could do an upgrade from the x3 (brand new still) to the new Razer 2015 Blade. This was despite me changing laptops twice, and Brydan said he would try speak to mgmt. Just today, he reverted and the upgrade was done. A great example of how vendors really go all to to help their customers even beyond their SOPs. I would highly recommend this place for any gamers wanting to purchase laptops- they have excellent customer service. huge shout outs to Brydan and Kelvin who helped out all the way.
Bought a razer 14 2014 blade from them at the CEE show, it had some issues with the battery. Despite the issue only showing up past the 7 day 1 for 1 exchange policy, Brydan (sales rep I bought it from) facilitated the exchange. Onsite, after they had opened the new blade, I changed my mind and wanted to upgrade to the Aorus x3. Again they staff obliged. Two days later I realised that I really needed a touchscreen laptop for work- so I called Brydan to see if I could do an upgrade from the x3 (brand new still) to the new Razer 2015 Blade. This was despite me changing laptops twice, and Brydan said he would try speak to mgmt. Just today, he reverted and the upgrade was done. A great example of how vendors really go all to to help their customers even beyond their SOPs. I would highly recommend this place for any gamers wanting to purchase laptops- they have excellent customer service. huge shout outs to Brydan and Kelvin who helped out all the way.
