Hi all,
Personal bad claim experience with AIA for hospital integrated plan and my scenario applies for female and kids warded as private patient in KKH. BE WARNED!!
KKH will impose a general admin fee of $17.12 ($16 + 1.12 GST) for all patients that are claiming insurance per hospitalisation. But they absorb this charge if you are a subsidised patient. When the hospital e-filed, AIA excluded this item in the claim. I had some back and forth with KKH to ascertain this item they were sending me a bill of $17.12 for and once they confirmed what it was, I reverted to AIA. I had bought a private plan for my younger son and due to bed shortage at KKH, we had to settle for a B1 bed (For kids, this is bad as 1 noisy kid or kid crying in the middle of the night will set off a chain reaction). Final bill came up to be around $3k only for 5 nights stay, if I had webt private, they would have to pay more, so why should I pay this.
AIA then stated that admin charges were not covered under their policy. I explained that this was in bad faith as it was completely incidental to hospital stay. They say their fine print TnC. LLST.
I have emails to back me up, so am not flaming them.
GE covered this charge for my elder son's policy and after reading through AXA's plan, I believe this is covered as well for them. Not sure about rest, as they either increased rates or is NTUC (I had poor exp with their admin previously for a term plan, so never).
The amount is very small and insignificant, but it gave me added admin headache to have to pay $17.12. On top of that, the way our hospitals are run these days, what if next time my kid needs to be warded at KKH, but is placed on a lower priority because of an unpaid bill, all because AIA never pay or like how our polyclinics are run, you pay your previous outstanding then can register?
Lastly, for $17.12, you wanna flip prata already, if touch wood I got problems with bigger amounts, you flip 1 upsized murtabak, how?
I should be switching to another provider (Probably AXA, due to longer pre and post hospitalisation coverage at lower cost). Make $$ still jack up prices and flip prata! Had enough of AIA!