I know it sounds bizarre. Hear me out…
For around three months, I have been experiencing disconnections. Nothing to do with Wi-Fi, the problem is that the router has been disconnecting from the ONT. I know this because in the router admin page, it loses the WAN IP address, and just says “reconnecting“ and shows orange colour instead of green.
My Starhub plan has been MaxInfinity 1000Mbps Speedboost with ONT.
My router has been one of either: Flint 1, Flint 2, Slate AX. All gl.inet brand.
To troubleshoot, I spent at least two weeks on each router, all experienced the same disconnection issues.
Aside from swapping out the routers, I replaced network cable between router and ONT.
With my routers and cables changed, I started to assume it was the ONT at fault. I called StarHub many times and, after a lot of back-and-forth, they sent out a hubtrooper to swap my ONT, like for like.
But the issue remained!
Several times a day, the Internet goes down and when I log into my router admin page, sure enough, the issue is always the same: WAN IP lost and “reconnecting:.
Power cycling the router tends to resolve the issue (until it happens again).
I’m sure that I don’t have three routers that all have exactly the same fault.
Following the excellent recommendation by @xiaofan , I recently upgraded to Starhub 5 gbps. It came with a free HB710. I have been using my Flint 2 as main Router (I’m aware of and accept the 2.5 gbps bottleneck on the WAN port) and the HB710 has been a dumb AP, connected by Ethernet to the Flint 2.
But even now, I continue to experience exactly the same disconnection issue!
So to recap, we’ve changed the ONT, we’ve changed from GPON to XGSPON, we’ve changed network cables and yet STILL I continue to experience this same disconnection issue.
At this point, is there anything to deduce other than gl.inet routers have some kind of incompatibility issue with StarHub? It feels weird, but I’m running out of hypotheses.
For around three months, I have been experiencing disconnections. Nothing to do with Wi-Fi, the problem is that the router has been disconnecting from the ONT. I know this because in the router admin page, it loses the WAN IP address, and just says “reconnecting“ and shows orange colour instead of green.
My Starhub plan has been MaxInfinity 1000Mbps Speedboost with ONT.
My router has been one of either: Flint 1, Flint 2, Slate AX. All gl.inet brand.
To troubleshoot, I spent at least two weeks on each router, all experienced the same disconnection issues.
Aside from swapping out the routers, I replaced network cable between router and ONT.
With my routers and cables changed, I started to assume it was the ONT at fault. I called StarHub many times and, after a lot of back-and-forth, they sent out a hubtrooper to swap my ONT, like for like.
But the issue remained!
Several times a day, the Internet goes down and when I log into my router admin page, sure enough, the issue is always the same: WAN IP lost and “reconnecting:.
Power cycling the router tends to resolve the issue (until it happens again).
I’m sure that I don’t have three routers that all have exactly the same fault.
Following the excellent recommendation by @xiaofan , I recently upgraded to Starhub 5 gbps. It came with a free HB710. I have been using my Flint 2 as main Router (I’m aware of and accept the 2.5 gbps bottleneck on the WAN port) and the HB710 has been a dumb AP, connected by Ethernet to the Flint 2.
But even now, I continue to experience exactly the same disconnection issue!
So to recap, we’ve changed the ONT, we’ve changed from GPON to XGSPON, we’ve changed network cables and yet STILL I continue to experience this same disconnection issue.
At this point, is there anything to deduce other than gl.inet routers have some kind of incompatibility issue with StarHub? It feels weird, but I’m running out of hypotheses.
