Google Nexus 7 2nd Gen Warranty - International or US or what??? Proof Here

[theopensurface]

Last Update: 22nd Oct 2013

Conclusion For Warranty

FROM PLAYSTORE

16GB / 32GB WIFI - GLOBAL WARRANTY

32GB LTE - NO GLOBAL WARRANTY

FROM AMAZON

ALL NO GLOBAL WARRANTY



Our Warranty Process

As of 21st Oct, all our Nexus 7 imported from US are checked for their warranty status before we retail them.

You can see from above, this is the way we checked for the warranty status.

 

[perry]

Great news!

 

[Audiology93]

Another reason to get it from Amazon

 

[malcom90]

Today, we had the chance to bring our problematic DEMO set which happens to be from US.

In some sites, on the description, it shows US WARRANTY.. Many people have been talking about this and it's time to put this to a stop.

Above: Copy of the service form. Clearly shows its within warranty

Above: Photo taken on the monitor screen of ASUS. CLEARLY shows its GLOBAL warranty.




Furthermore, do note that ASUS WILL honor the warranty for the LTE (Not launched yet in SG at the time of this post) sets..


I hope with this post, we clear all the doubts of NEXUS 7 Warranty.

ALL Brand New Tablets/Notebook by ASUS comes with international warranty.

proof of purchase required for warranty claim?

 

[LonelyMan]

I like your style. Open, frank and forthcoming

 

[theopensurface]

proof of purchase required for warranty claim?

Hi,

no need proof of purchase. if you dont have the receipt, they will base on the date of manufacturing. No receipt needed

 

[theopensurface]

Dear all, i have updated the 1st post for the latest warranty updates... Please always refer to the 1st post for the latest.

 

[kennyboy]

So that's confirmed.

Will you guys still continue to bring in US LTE models? Will your current terms still stand?

 

[theopensurface]

So that's confirmed.

Will you guys still continue to bring in US LTE models? Will your current terms still stand?

Yes, We will still continue to bring in. And the warranty policy still stands.

 

[yonglimm]

Latest update: 14th Oct 2013

CORRECTION TO OUR EARLIER CLAIMS
My apology for claiming all Nexus 7 comes with international warranty. Seems like LTE models does not have international warranty.

We are still figuring out if the other Wifi models have international warranty. We will keep this thread updated.

Just a side note, customers who have purchased the Nexus 7 from us and is unable to get warranty support from ASUS, we will honor the warranty. We will send it back to GOOGLE US / ASUS US for repair/replacement.

Argue until face green green, in end confirm no warranty for LTE model, and wifi only model also akang datang lah...

Lucky for my fren, he took my advice not to buy the LTE model from unauthorised retailers until it is officially launched here...... or else he really kena fly to Holland to eat holland bean...

 

[yonglimm]

Will you guys still continue to bring in US LTE models? Will your current terms still stand?

Of coz they will continue to bring in lah if there are carrot heads buyers...got money to make who don't want?

 

[theopensurface]

So that's confirmed.

Will you guys still continue to bring in US LTE models? Will your current terms still stand?

We will offer better warranty terms than you can get from ASUS.

That's our promise to all the buyers.

 

[Entry Level PC]

siao liao.
now camping to see if wifi model got international warranty.

 

[kennyboy]

Yes, We will still continue to bring in. And the warranty policy still stands.

Good luck. Your actions will/will not vindicate you from those cuckoos out for blood.

 

[blu3bird]

hmm dont mind paying a bit more if you guys honour the warranty. You not going to close down within the next year right?

 

[oration37]

Argue until face green green, in end confirm no warranty for LTE model, and wifi only model also akang datang lah...

Lucky for my fren, he took my advice not to buy the LTE model from unauthorised retailers until it is officially launched here...... or else he really kena fly to Holland to eat holland bean...

What if LTE model won't be launch in Sg? Ur fren will continue waiting forever and in the end even give up buying a parallel import set?

 

[theopensurface]

hmm dont mind paying a bit more if you guys honour the warranty. You not going to close down within the next year right?

HAHA. im sure we won't.

We are coming out with our own warranty policy soon for all our products. Im sure it will make all our buyers satisfied.

 

[LonelyMan]

So who pays for shipping for LTE version now that LTE do not have international warranty? Just wish to clarify given this saga.

 

[theopensurface]

So who pays for shipping for LTE version now that LTE do not have international warranty? Just wish to clarify given this saga.

hi,

no need to pay any shipping. As long as its purchased from us and we have enough replacement stocks, we will replace you for any hardware fault.

If there is not enough stock to replace, we will loan you a temporary unit until the replacement set arrives

for our warranty policy, kindly visit our site and have a look.

Thanks

 

[chengsun]

I did not think much when I order mine wifi set from amz. Warranty is not my priority or main concern. Even with local warranty, it is not like Asus is doing like Apple that 1-to-1 exchange.

Continue to wait for local release. I'm enjoying mine.