Google Pixel 7 series

[Lazyfoolz]

https://www.ctdi.sg/page/google-service-center
Their price for replacement not cheap. So U changed your screen and battery at $285 right?

Will they wipe the data and roughly how long it takes?

Nope no wipe. Just go to your setting & turn on repair mode will do. All of your data will be intact. Unless the motherboard died or something then data will be wiped

I took it in the afternoon around 3pm & i collected during evening period around 7pm.

But best bring it down in the morning & u able to collect in the afternoon already

 

[linusz]

did the charge to 80% break with September release?

 

[limmk]

TL;DR

• Pixel 7 and 7 Pro users are reporting battery swelling issues, with mixed responses from Google support.
• Google recently offered free battery replacements and cash/discount appeasements for Pixel 7a swelling problems.
• Battery troubles have plagued several Pixel models, including Pixel 6a units catching fire, raising pressure on Google to respond.

Pixels are among the best Android phones you can buy, but they have also earned a notorious reputation for battery troubles. The Pixel 7 and Pixel 7 Pro now appear to be the latest devices hit by these problems, with owners reporting swelling batteries on Google’s support forums.

“I am writing to report a serious issue with my Pixel 7 Pro, which I purchased approximately two years ago. Recently, I noticed that the side panel of the device has started to separate, as clearly shown in the attached photo. Upon closer inspection, it appears the battery may be swelling, posing a significant safety risk, including the potential for explosion or fire,” a user noted on Google’s support forums. The thread now has several complaints from other Pixel 7 and 7 Pro users who are also experiencing battery swelling issues on their devices.

The reports, first spotted and compiled by folks at PiunikaWeb, suggest the issue is quickly becoming a serious concern for many Pixel 7 series users.

“Battery bulging out and screen popped out. Started initially with not much effect on battery, progressed to losing battery very abruptly, and suddenly, and finally, now it gets switched off even on full charge,” wrote a user.

Another affected Pixel 7 Pro owner said, “The repair shop told me that because of how the screen detached due to battery swell, it’s most likely needing a screen replacement as well. I’ve been dealing with Google support on this currently. They seem receptive. I will have some faith in Google support and hope that something helpful comes out of it.”

Forum comments suggest that Google’s support teams have been inconsistent in handling the complaints. In some cases, customers were asked to send photos of all six sides of their phone, with one user even receiving reimbursement for a third-party battery replacement. Another user said that Google offered them a free repair and promised to replace the swollen Pixel 7 with a refurbished one if repairs didn’t work out.

However, other affected users report that they were told to visit a service center or schedule a pickup without clear guidance. In at least one response, Google clarified to a customer that it would only refund the cost of a battery replacement if the user had a receipt from an authorized repair center, while screen or back panel damage would be treated as out-of-warranty.

This isn’t the first time Pixel devices have run into battery woes. Earlier this year, Google launched a one-time free battery replacement program for Pixel 7a units suffering from swelling issues in select regions. Users outside those areas were offered appeasement packages worth up to $456 in cash or a $300 discount on a new Pixel, depending on warranty status.

Battery troubles have plagued several Pixel models over the past year or so. The A-series has been particularly hit hard, with at least five Pixel 6a owners reporting devices catching fire.

While Google hasn’t issued an official statement on the battery swelling issue affecting the Pixel 7 and 7 Pro, mounting complaints could force the company to extend free replacements or appeasement offers once again. Given the history of Pixel battery problems, Google should definitely act quickly this time. In the meantime, if your Pixel 7 or 7 Pro is facing battery swelling problems, you should reach out to Google and follow the official guidance.

 

[chari-men]

TL;DR

• Pixel 7 and 7 Pro users are reporting battery swelling issues, with mixed responses from Google support.
• Google recently offered free battery replacements and cash/discount appeasements for Pixel 7a swelling problems.
• Battery troubles have plagued several Pixel models, including Pixel 6a units catching fire, raising pressure on Google to respond.

Pixels are among the best Android phones you can buy, but they have also earned a notorious reputation for battery troubles. The Pixel 7 and Pixel 7 Pro now appear to be the latest devices hit by these problems, with owners reporting swelling batteries on Google’s support forums.

“I am writing to report a serious issue with my Pixel 7 Pro, which I purchased approximately two years ago. Recently, I noticed that the side panel of the device has started to separate, as clearly shown in the attached photo. Upon closer inspection, it appears the battery may be swelling, posing a significant safety risk, including the potential for explosion or fire,” a user noted on Google’s support forums. The thread now has several complaints from other Pixel 7 and 7 Pro users who are also experiencing battery swelling issues on their devices.

The reports, first spotted and compiled by folks at PiunikaWeb, suggest the issue is quickly becoming a serious concern for many Pixel 7 series users.

“Battery bulging out and screen popped out. Started initially with not much effect on battery, progressed to losing battery very abruptly, and suddenly, and finally, now it gets switched off even on full charge,” wrote a user.

Another affected Pixel 7 Pro owner said, “The repair shop told me that because of how the screen detached due to battery swell, it’s most likely needing a screen replacement as well. I’ve been dealing with Google support on this currently. They seem receptive. I will have some faith in Google support and hope that something helpful comes out of it.”

Forum comments suggest that Google’s support teams have been inconsistent in handling the complaints. In some cases, customers were asked to send photos of all six sides of their phone, with one user even receiving reimbursement for a third-party battery replacement. Another user said that Google offered them a free repair and promised to replace the swollen Pixel 7 with a refurbished one if repairs didn’t work out.

However, other affected users report that they were told to visit a service center or schedule a pickup without clear guidance. In at least one response, Google clarified to a customer that it would only refund the cost of a battery replacement if the user had a receipt from an authorized repair center, while screen or back panel damage would be treated as out-of-warranty.

This isn’t the first time Pixel devices have run into battery woes. Earlier this year, Google launched a one-time free battery replacement program for Pixel 7a units suffering from swelling issues in select regions. Users outside those areas were offered appeasement packages worth up to $456 in cash or a $300 discount on a new Pixel, depending on warranty status.

Battery troubles have plagued several Pixel models over the past year or so. The A-series has been particularly hit hard, with at least five Pixel 6a owners reporting devices catching fire.

While Google hasn’t issued an official statement on the battery swelling issue affecting the Pixel 7 and 7 Pro, mounting complaints could force the company to extend free replacements or appeasement offers once again. Given the history of Pixel battery problems, Google should definitely act quickly this time. In the meantime, if your Pixel 7 or 7 Pro is facing battery swelling problems, you should reach out to Google and follow the official guidance.

I tot this problem more prevalent in removable batteries.. scary...

 

[limmk]

I tot this problem more prevalent in removable batteries.. scary...

Last time removable ones easier to change. now built-in batt spoil or swell, whole phone risk chibaboom

 

[osmond19]

did the charge to 80% break with September release?

Need to leave it to the charger to charge up to 100% and with a shield icon appearing besides the battery then u unplug. then the next time u charge, it will charge to 80% again. need to do this once every few times...

 

[xonix]

I don't mind if they also do a refund like the 7a series

 

[vasilli07]

My battery time very short now, cannot last a day. Is it better to get a new phone or change a battery at $65?

 

[Iamdaveed]

Google Case no.: 4-1941000040097 & 4-4312000039720

Hi everyone,

I’m extremely disappointed with how Google Support has handled my Pixel 7 battery swelling issue. My phone’s battery expanded, pushing up the screen — a clear hardware defect that many Pixel 7 users have reported.

After multiple emails and days of waiting, Google Support said they would refund the amount only the battery replacement if done through their authorized service partner CTDI (Aperia Mall, Singapore), but not other parts. This is unreasonable, as previous similar cases were covered entirely under warranty or goodwill.

Finally, I had no choice but to accept the change of battery only, since my screen was still working. I brought my device to Google’s authorized service partner, CTDI. However, to my horror they refused to replace just the battery and insisted that it is a policy I must also replace the screen, the LCD cost about SGD 200++— even though the swelling itself caused the damage.

This feels like an outright scam or cost-shifting tactic — forcing customers to pay for screen replacement that resulted from a known manufacturing defect. Google should take full responsibility instead of making users pay for damage caused by their own hardware fault.

I’m without a working device for 5days+, and Google took their time to get back to me despite countless chasers, the lack of urgency is very disappointing.

At the end of the day,

1. I made wasted trips down to service center (wasted time and transport fare)
2. Unnecessary aggravation - service center insist I needed to change both screen + battery.
3. Still without a functioning phone after 5 days+

Service Partner, CTDI, did sense my frustration and took my phone in to escalate to Google, However this would be at least a 3 business days process (with no guarantee) + 2 days of weekend.

Has anyone else faced this issue recently?

Did Google cover both the battery and screen replacement for you?

If you’re facing the same problem, please make your voice heard. The more of us report it, the harder it’ll be for Google to ignore this widespread defect.

 

[beano]

Moved on from P7p to P10PXL now..

 

[andriod]

Google Case no.: 4-1941000040097 & 4-4312000039720

Hi everyone,

I’m extremely disappointed with how Google Support has handled my Pixel 7 battery swelling issue. My phone’s battery expanded, pushing up the screen — a clear hardware defect that many Pixel 7 users have reported.

After multiple emails and days of waiting, Google Support said they would refund the amount only the battery replacement if done through their authorized service partner CTDI (Aperia Mall, Singapore), but not other parts. This is unreasonable, as previous similar cases were covered entirely under warranty or goodwill.

Finally, I had no choice but to accept the change of battery only, since my screen was still working. I brought my device to Google’s authorized service partner, CTDI. However, to my horror they refused to replace just the battery and insisted that it is a policy I must also replace the screen, the LCD cost about SGD 200++— even though the swelling itself caused the damage.

This feels like an outright scam or cost-shifting tactic — forcing customers to pay for screen replacement that resulted from a known manufacturing defect. Google should take full responsibility instead of making users pay for damage caused by their own hardware fault.

I’m without a working device for 5days+, and Google took their time to get back to me despite countless chasers, the lack of urgency is very disappointing.

At the end of the day,

1. I made wasted trips down to service center (wasted time and transport fare)
2. Unnecessary aggravation - service center insist I needed to change both screen + battery.
3. Still without a functioning phone after 5 days+

Service Partner, CTDI, did sense my frustration and took my phone in to escalate to Google, However this would be at least a 3 business days process (with no guarantee) + 2 days of weekend.

Has anyone else faced this issue recently?

Did Google cover both the battery and screen replacement for you?

If you’re facing the same problem, please make your voice heard. The more of us report it, the harder it’ll be for Google to ignore this widespread defect.

Have you gotten any favourable reply from CDTI

 

[eDisFieD]

Any Pixel 7 user cannot use DBS/POSB ibanking app? In particular, when I wish to make transfer, the app will crash.

 

[linusz]

Any Pixel 7 user cannot use DBS/POSB ibanking app? In particular, when I wish to make transfer, the app will crash.

works for me. you probably can delete cache and storage and set up again


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