GrabPay Money Cannot Access

[sanuker]

Grab suspended my Grab account 6 months ago. I had submitted the forms to reactivate the account numerous times and called the Hotline at least 3 times and todate, my account is still suspended.

I have money in GrabPay which I cannot access for the last 6 months. This is basically fraud on Grab's part because I have deposited my money in the account but I have been prevented from accessing my money.

And this is after I had expended the effort and time to get my money back.
Grab does not seem to have any problems with freezing out customer's account so that they cannot get to use the money parked there. The whole customer experience has been absolutely atrocious with customer service agents making promises and nothing done.

For operating a electronic money wallet, I believe that there must be some monetary laws governing this business. I hope that the relevant authority ( eg Monetary Authority of Singapore ) will look in this.

I wonder how many customers and how many millions of dollars of customers money has been frozen out by Grab.

I hope Grab and MAS would assure the customers that their money has not been illegally restricted.

Grab can keep their accounts BUT I want m money back.

 

[LoanGroan]

Why was your account suspended? How much was in the account?

 

[IcYFl4mEz]

you can actually tell them to refund it to you. they will refund to the source of where the money come from. eg. if top up from bank cc, it will refund back. If people sent you that $, it will be refund back to that person grab etc.

 

[reddevil0728]

Grab suspended my Grab account 6 months ago. I had submitted the forms to reactivate the account numerous times and called the Hotline at least 3 times and todate, my account is still suspended.

I have money in GrabPay which I cannot access for the last 6 months. This is basically fraud on Grab's part because I have deposited my money in the account but I have been prevented from accessing my money.

And this is after I had expended the effort and time to get my money back.
Grab does not seem to have any problems with freezing out customer's account so that they cannot get to use the money parked there. The whole customer experience has been absolutely atrocious with customer service agents making promises and nothing done.

For operating a electronic money wallet, I believe that there must be some monetary laws governing this business. I hope that the relevant authority ( eg Monetary Authority of Singapore ) will look in this.

I wonder how many customers and how many millions of dollars of customers money has been frozen out by Grab.

I hope Grab and MAS would assure the customers that their money has not been illegally restricted.

Grab can keep their accounts BUT I want m money back.

go post on their facebook page?

 

[sanuker]

you can actually tell them to refund it to you. they will refund to the source of where the money come from. eg. if top up from bank cc, it will refund back. If people sent you that $, it will be refund back to that person grab etc.

I did tell them.. promises n nothing happen..keep asking me to fill up form.

 

[sanuker]

go post on their facebook page?

Just posted.

 

[jq75]

Why was your account suspended? How much was in the account?

Likely violation and still under investigation

 

[sanuker]

Likely violation and still under investigation

6 months investigation???? Like I say.they can keep their account.. I want my money back

 

[reddevil0728]

6 months investigation???? Like I say.they can keep their account.. I want my money back

What did you do?

Sometimes if it’s like money laundering or something, they cannot just return.

 

[sanuker]

What did you do?

Sometimes if it’s like money laundering or something, they cannot just return.

I have not done anything.. I top up pay for food n rides...unless Grab thinks that suspicious..then they need to investigate half of Singapore..

 

[sanuker]

Grab suspended my Grab account 6 months ago. I had submitted the forms to reactivate the account numerous times and called the Hotline at least 3 times and todate, my account is still suspended.

I have money in GrabPay which I cannot access for the last 6 months. This is basically fraud on Grab's part because I have deposited my money in the account but I have been prevented from accessing my money.

And this is after I had expended the effort and time to get my money back.
Grab does not seem to have any problems with freezing out customer's account so that they cannot get to use the money parked there. The whole customer experience has been absolutely atrocious with customer service agents making promises and nothing done.

For operating a electronic money wallet, I believe that there must be some monetary laws governing this business. I hope that the relevant authority ( eg Monetary Authority of Singapore ) will look in this.

I wonder how many customers and how many millions of dollars of customers money has been frozen out by Grab.

I hope Grab and MAS would assure the customers that their money has not been illegally restricted.

Grab can keep their accounts BUT I want m money back.

Just contacted Grab again ( multiple times in last 6 months ) via facebook PM.. Grab staff replied that someone will be in touch via email... but is unable to tell me when I can expect Grab to contact me..this is really dejavu and like Groundhog day..

This only leaves me with the impression that Grab is holding on to customers money and unwilling to give the money back and hiding behind procedures.. lets see how long their response will take this time..days, weeks. months????

For all with GrabPay Wallet money..beware that your money can be frozen out anytime and you have no access to it...

Monetary Authority of Singapore should look into how customers money is being managed by Grab...

 

[reddevil0728]

Just contacted Grab again ( multiple times in last 6 months ) via facebook PM.. Grab staff replied that someone will be in touch via email... but is unable to tell me when I can expect Grab to contact me..this is really dejavu and like Groundhog day..

This only leaves me with the impression that Grab is holding on to customers money and unwilling to give the money back and hiding behind procedures.. lets see how long their response will take this time..days, weeks. months????

For all with GrabPay Wallet money..beware that your money can be frozen out anytime and you have no access to it...

Monetary Authority of Singapore should look into how customers money is being managed by Grab...

Did you complain to MAS?

I somehow feel that there’s something more than you are revealing.

 

[sanuker]

Will in a few days if I dont get my money back..

 

[reddevil0728]

Will in a few days if I dont get my money back..

why u took 6 months to go to mas? something isn't right

 

[Cobra!]

Dunno background, but I'll just tell grab going to call mas and get lawyer or small claims.