Help: RMA Logitech Mouse

[nuky8181]

Can someone from Kaira Technology or Logitech assist?

Had a mouse frm a lucky draw and the stupid (story post 2) Kaira Technology Distributor's service engineer (person x name removed as problem resolved) said I can't claim RMA for the mouse as I hv no receipt. This is after various email with kaira and they say can rma till today I took leave to do the claim then they say no....

 

[nuky8181]

Story:
Almost 3 yrs ago......Got the M905 mouse frm a lucky draw. I informed Kaira Tech abt this and informed them that I hv no receipt. The actually help me to do the registration and in their email said that it will be covered 3yr warranty.

Now: on Jan 2014 I email on the mouse having some problem and again informed them I hv no receipt. The replied stating I can bring the mouse for RMA along with the email they sent to me.

Today I called just to confirm they hv stock available and was inform need the receipt. And u know wat! The person that said this, stupid Person X( problem resolved so remove his name), was cc in the email which state I can claim RMA. He is saying this is Logitech'sLogitech's policy. This is just plain stupid despite my attempts to informed them of the receipt issue. I am even on leave today to do the claim and now....

 

[wtfh4x]

Just to share I had the same problem. I just haven't bothered doing anything with it. They claimed I had to have receipt otherwise they won't know when I bought it or where because my Logitech product didn't have specific serial numbers. But for the Biostar motherboard I bought from them, I had no receipt yet warranty was provided from serial number so I cannot fault them there. I think their hands are tied too, you'll just have to email logitech about it.

 

[nuky8181]

Just solved my problem. Called logitech and they login my claim but need to wait 24~48hrs.

Can't be bothered so I call kaira again and request to speak to this person X and asked him to check the email he was cc in. Now he say OK. Can do the claim.

So stupid. All along I know abt the receipt requirement and tried to confirm with them. Now when problem arises, they give so many ********. Then need to point out they are cc in the email then can change. Damn lame.