How come starhub can adjust contract price despite contract signed

[Laneige]

Don’t know Netflix or what n say need to increase
Initially is after contract finish or something
Now is informed will increase on x date

Then ppl sign contract for what
If we break contract must pay penalty
Then they can increase?
So if they increase a lot then how ?

Isn’t it unfair???

 

[Jurong640]

Read the contract to see if this excludes VAS.

Not sure for starhub, but singtel can have promo like free 6 months on 12 months term, so 7th month onwards you have to pay. But if contract do state say $14.50/mth thereafter till 12month, then they shouldn't increase the price.

Please write in to IMDA, if contract is clearly signed, they shouldn't do that

 

[buttbERry]

increase due to gst change?

 

[Cometdevil]

Don’t know Netflix or what n say need to increase
Initially is after contract finish or something
Now is informed will increase on x date

Then ppl sign contract for what
If we break contract must pay penalty
Then they can increase?
So if they increase a lot then how ?

Isn’t it unfair???

when did you sign the contract (how long more to end?)
and when they inform you x date increase?

last week i receive is say contract end then increase leh

 

[tarui04]

What are you going to do if any company decides to raise prices in a contract?
1 boycott
2 complain to case
3 go to their competitor with similar prices?

Lmao

 

[obsceneK2]

Read the fine print, there should have clause like price may subject to changes etc

 

[winningeleven]

I also received the notification from starhub mentioned about the Netflix price increased in Apr. But I signed the 2 years contract in Mar 2025. My current plan is homehub + ultra speed with sport at $110 .

It stated The price increase will take effect after my current contract end which is on the mar 2027.

 

[Laneige]

increase due to gst change?

No la gst so long ago liao

 

[Laneige]

I also received the notification from starhub mentioned about the Netflix price increased in Apr. But I signed the 2 years contract in Mar 2025. My current plan is homehub + ultra speed with sport at $110 .

It stated The price increase will take effect after my current contract end which is on the mar 2027.

Did u receive another notification saying they will start on x date after this first notification?

 

[nyvrem]

U are at their mercy

 

[winningeleven]

Did u receive another notification saying they will start on x date after this first notification?

I haven't received the 2nd notification. Maybe it will come soon ?

My current plan is homehub+ ultra speed (all in one)

 

[DragonFire]

Don’t know Netflix or what n say need to increase
Initially is after contract finish or something
Now is informed will increase on x date

Then ppl sign contract for what
If we break contract must pay penalty
Then they can increase?
So if they increase a lot then how ?

Isn’t it unfair???

Have to read the terms of the contract signed. Usually there is an escape clause when it comes to 3rd party service provider adjustments where SH is just acting as the middleperson.

 

[buttbERry]

No la gst so long ago liao

this one must see t&c liao

 

[David Lai]

increase due to gst change?

this wan sarported by law…

 

[Calaglin]

Starhub exact message:

<Notification> StarHub: Hi there, we hope you’ve been enjoying our entertainment offerings! With Netflix increasing its monthly subscription fees in Apr 2025, there will be a $3/mth increase to the monthly subscription fee of your HomeHub+ plan XXXXXXXXXXX from Jul/Aug 2025 after your contract ends. For more information, please visit www.starhub.com/homehub-faq

So its after contract ends then increase, nv recv any 2nd message.

 

[Laneige]

Starhub exact message:

<Notification> StarHub: Hi there, we hope you’ve been enjoying our entertainment offerings! With Netflix increasing its monthly subscription fees in Apr 2025, there will be a $3/mth increase to the monthly subscription fee of your HomeHub+ plan XXXXXXXXXXX from Jul/Aug 2025 after your contract ends. For more information, please visit www.starhub.com/homehub-faq

So its after contract ends then increase, nv recv any 2nd message.

U got received one email stating sorry for the mistake email send?
Shld be not after yr contract ends or something?

 

[Laneige]

Have to read the terms of the contract signed. Usually there is an escape clause when it comes to 3rd party service provider adjustments where SH is just acting as the middleperson.

Wa imagine if they say $50 means suck thumb must pay ?

 

[djkopikat]

Starhub offer the worst bb plan price....

 

[standarture]

Just by reading the thread title can tell TS mostly likely got 3rd party add ons.

 

[coyote]

Don’t know Netflix or what n say need to increase
Initially is after contract finish or something
Now is informed will increase on x date

Then ppl sign contract for what
If we break contract must pay penalty
Then they can increase?
So if they increase a lot then how ?

Isn’t it unfair???

You probably never read the fine prints.