I notice starhub just change by prepaid card into prepaid starplan by force

dunno88

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cannot portover, i have a starhub prepaid, i asked the staff was told my number is now a postpaid number, other telcos told me they only accept postpaid to postpaid...unless anyone know of a way i can port over postpaid to prepaid.


Feels terrible since i spend some money to extend validity in the past, even losing money when accidentally on data then now this happens, but at least i think i dont have any services registered to it, now just watching the app waiting for it to tell me when my number is gone for good.
 

poland_ball

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cannot portover, i have a starhub prepaid, i asked the staff was told my number is now a postpaid number, other telcos told me they only accept postpaid to postpaid...unless anyone know of a way i can port over postpaid to prepaid.


Feels terrible since i spend some money to extend validity in the past, even losing money when accidentally on data then now this happens, but at least i think i dont have any services registered to it, now just watching the app waiting for it to tell me when my number is gone for good.
You mean they autoconvert the prepaid into star plan postpaid?
 

dunno88

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You mean they autoconvert the prepaid into star plan postpaid?

yes, you are absolutely correct, when i wanted to extend validity and i checked my prepaid app cannot work, i asked the cso on whatsapp they told me it was converted to star plan, have to download the postpaid starhub app and inside the app i saw i was given 1 month data for free, but i already have data so the whole month all wasted anyway :s13:.
 

JLowX13

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hi TS, the balance amount... will forfeit if we switch teleco? or the $10 can be paid off by the balance? Thank you.
 

standarture

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It's their company, their plan what. Did they say lifetime plan, zero changes?
 

poland_ball

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yes, you are absolutely correct, when i wanted to extend validity and i checked my prepaid app cannot work, i asked the cso on whatsapp they told me it was converted to star plan, have to download the postpaid starhub app and inside the app i saw i was given 1 month data for free, but i already have data so the whole month all wasted anyway :s13:.
Weird cos other people report star plan got prepaid and postpaid version. By right shouldn't change the status. Complain to IMDA? Luckily when they announce they want to convert all prepaid to star plan I ported out immediately
 

dunno88

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Weird cos other people report star plan got prepaid and postpaid version. By right shouldn't change the status. Complain to IMDA? Luckily when they announce they want to convert all prepaid to star plan I ported out immediately

well i went down to another telco branch to portover my number, queued and wasted my time only to find out cannot. So since got a starhub shop nearby, i went there and the staff confirmed to me that my number under star plan was postpaid and not prepaid. You are lucky, if i checked and found out they pull this kind of stunt i would have done so immediately.

port number to MAXX S$7.90 / mth

or Simba senior plan S$5 per month

senior plan can work for me if i am not senior? :s13:
 

hachi

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Easy.. Change to SH postpaid, then move to other telco. Did with singtel for my wife number.
 

MisterRei

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Oh no, I used this number (Starhub prepaid) for my games and alt email login. Seems like I got switch last week, this new plans gives 50GB data, 250 local mins and 25 sms for $10 per month.

Gonna sign a new plan and change number.. :(
 

sgpsolar

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Oh no, I used this number (Starhub prepaid) for my games and alt email login. Seems like I got switch last week, this new plans gives 50GB data, 250 local mins and 25 sms for $10 per month.
Gonna sign a new plan and change number..
:(


Just received SMS, forever $7 discount from $10 monthly.

so technically, $3 monthly for 50GB
 
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