iPhone 6+ Black screen

[Kamikiri_]

So yesterday i just picked up a brand new 64gb iphone6+ from starhub at plaza sing, after checking and all, brought it home. The moment i brought it home, i opened it and was greeted by grey/white stripes across my screen. Force restarted it and it went to black screen, tried DFU restore and everything, iTunes recognises phone but theres no display on my screen. I restore and my iTunes is able to show me my phone battery percentage and stats, but i am unable to turn on my screen. I'm thinking its a screen/lcd failure but it was brand new out of the box, anyone has any idea if I'm able to get a new set from Starhub or the only option i have is a 1 to 1 exchange?

 

[Food_Lover]

Hi,

Apple comes with 14 days exchange policy if your iPhone is defective/D.O.A (Dead on arrival) upon purchasing.
If teleco unable to replace your iPhone 6 under the 14 days exchange policy, please call our Local Apple Hotline and direct for Customer Relations team.

If you find it hassle, you may wish to drop by QCD/A.Lab for servicing.



Please dial your country's toll free number.
Australia 1300-419-374
New Zealand 0800-466-084
Malaysia 1800-806-687
Philippines [*]1800-165-107-69
Singapore 800-186-5018
Thailand 001-800-658-296

[*] Customer must call from a Philippine Long Distance Telephone Company phone.

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