I also heard from my Fren abt his horrible experience with starhub. Before signing up I actually asked him if connection was ok and he still can tell me ok when he called starhub countless of times to resolve problems and latest was jus 3mths ago
M1 I only called once in my 8yrs with them and it was due to faulty ONT. I shld have stuck with m1 if I knew starhub was no good
From my past experience on Starhub since using for decades, the main issues would probably be IP Addresses if not connection on certain locality.
The other point is that IP on 1Gbps plan are most likely be some problematic.
Years ago there were lots of complaints on intermittent connections on 1Gbps plan.
When i upgrade to 1Gbps plan then i noticed the issues on IP and intermittent connections are real.
Prior to this was on 500mbps plan and there were no such issues.
Only after getting their tech support to refresh or re-issue a new IP then i ensure it stay as long as possible.
Usually i would monitor on the IP and would be "annoyed" if the IP is changed.
Should the IP was changed somehow and intermittent issue is there i would get their tech support to refresh a new IP for me.
In order not have the IP being "hijacked/changed" i leave the ONT & Router 24/7.
For your info.