JETSTAR bad experiences

[tildveryn]

booked ticket to fly from A to B. But they give u ticket from B to A. Mistake is on their system.

In such situation, what would you do?

any bad experiences with Jetstar to share?

 

[chehjin]

booked ticket to fly from A to B. But they give u ticket from B to A. Mistake is on their system.

In such situation, what would you do?

any bad experiences with Jetstar to share?

u never check the online itinerary sent to your email right after transaction, if u call them right after, they will help u make any changes on the spot.

if u wait until long long time, don't think they will help u

 

[tildveryn]

u never check the online itinerary sent to your email right after transaction, if u call them right after, they will help u make any changes on the spot.

if u wait until long long time, don't think they will help u

called within half hour!

the on screen booking information is different from the information you get in your email after the booking.

e.g. flight timing is wrong obviously.
booking on screen says A to B 0900hrs,
now email you get B to A 0945hrs

when this is noticed, call is made within half hour. Now the airline wants to charge ridiculous fee for the change, saying that is online promotion price. now they can only charge by their standard price.

 

[tenz1204]

I took jetstar domestic flight and it was cancelled due to weather, there is no news on the refund yet.

 

[chehjin]

called within half hour!

the on screen booking information is different from the information you get in your email after the booking.

e.g. flight timing is wrong obviously.
booking on screen says A to B 0900hrs,
now email you get B to A 0945hrs

when this is noticed, call is made within half hour. Now the airline wants to charge ridiculous fee for the change, saying that is online promotion price. now they can only charge by their standard price.

did u have the screenshot?

 

[tildveryn]

anyway this is finally resolved. they agree to change flight as per online promotion price.