Just kana this from M1 customer service

[IceX]

Msged them on Facebook 3 days ago want to find out more about what is my broadband recontract offer if there is any. I couldn’t find an email address to reach them at, I didn’t want to call the hotline and be put on hold for endless minutes and so I msged them on fb as stated in their website.

They usually only reply once a day in their fb messenger and so after providing all the details of myself and what was my request, some details I provided like 2 times even, the last reply from them yesterday was “For recontract, please call our M1 Shop Hotline at 1623, available between 9am to 9pm daily.

Alternatively, may also head down M1 Shop.”

They could have just told me from the start right for recontract to call their hotline directly. Instead of spending days asking for my request and then my details when the first day I msg them, I already said it has to do with recontract

Sibei pissed

 

[oddbasket]

They have redesigned their automated hotline to make you give up and hangup so they don't have to bother with customers.

Best method is go website and queue in the chat, sure way to get a customer support agent unless the chat disconnects you which is more likely if u use the chat through their m1+ app then you need to queue again.

My guess is many people use the app and get disconnected because it happened to me when I tried it, but when I tried website my queue jumped from 90+ to 50+ to 20+. Either many people gave up waiting or got disconnected.

 

[sales69]

I did online chat also the same. Albeit only wait 5mins and the customer support was nice.

Told me call in or go store.

Bloody hell the app and website have renew option but greyed out. Cannot proceed...

 

[purplewave]

getting from bad to worst

 

[plexxor]

Time to switch and give them less work

 

[maxmike]

Last time go store to terminate Internet contract, store said must call in to cancel, ##*@#, store only process new contract, cancellation must call in.

 

[Mclairs83]

thought u can check your contract expiry via m1 app?

 

[zheng]

Msged them on Facebook 3 days ago want to find out more about what is my broadband recontract offer if there is any. I couldn’t find an email address to reach them at, I didn’t want to call the hotline and be put on hold for endless minutes and so I msged them on fb as stated in their website.

They usually only reply once a day in their fb messenger and so after providing all the details of myself and what was my request, some details I provided like 2 times even, the last reply from them yesterday was “For recontract, please call our M1 Shop Hotline at 1623, available between 9am to 9pm daily.

Alternatively, may also head down M1 Shop.”

They could have just told me from the start right for recontract to call their hotline directly. Instead of spending days asking for my request and then my details when the first day I msg them, I already said it has to do with recontract

Sibei pissed

pls copy n paste this block of txt on their fb so i wont need to stuffer the same

 

[dambio]

M1 like chut alot of pattern n regressing

 

[wisewise]

thought u can check your contract expiry via m1 app?

Apparently only mobile contract can be seen, broadband nope. I did try searching for it

 

[wisewise]

M1 like chut alot of pattern n regressing

Especially their so call 5G

 

[jim889]

Msged them on Facebook 3 days ago want to find out more about what is my broadband recontract offer if there is any. I couldn’t find an email address to reach them at, I didn’t want to call the hotline and be put on hold for endless minutes and so I msged them on fb as stated in their website.

They usually only reply once a day in their fb messenger and so after providing all the details of myself and what was my request, some details I provided like 2 times even, the last reply from them yesterday was “For recontract, please call our M1 Shop Hotline at 1623, available between 9am to 9pm daily.

Alternatively, may also head down M1 Shop.”

They could have just told me from the start right for recontract to call their hotline directly. Instead of spending days asking for my request and then my details when the first day I msg them, I already said it has to do with recontract

Sibei pissed

think time to move on..

 

[savoirex]

m1 sho lousy still want to recontract? u okay boh...

 

[Unclemun]

Msged them on Facebook 3 days ago want to find out more about what is my broadband recontract offer if there is any. I couldn’t find an email address to reach them at, I didn’t want to call the hotline and be put on hold for endless minutes and so I msged them on fb as stated in their website.

They usually only reply once a day in their fb messenger and so after providing all the details of myself and what was my request, some details I provided like 2 times even, the last reply from them yesterday was “For recontract, please call our M1 Shop Hotline at 1623, available between 9am to 9pm daily.

Alternatively, may also head down M1 Shop.”

They could have just told me from the start right for recontract to call their hotline directly. Instead of spending days asking for my request and then my details when the first day I msg them, I already said it has to do with recontract

Sibei pissed

I stopped at the message when they asked for my full details including NRIC etc.

I already knew these were time-wasting tactics.

As what I mentioned in other threads, I am counting down to porting out my remaining lines to SIM only lines.

M1 has become a pale shadow of itself.

 

[Unclemun]

Last time go store to terminate Internet contract, store said must call in to cancel, ##*@#, store only process new contract, cancellation must call in.

And I could not transfer one of my line even though I was at their main shop. Said the system cannot process account transfer.

 

[LPPLKPKB]

M1 is becoming like Starsuck.

 

[mxkxmx]

Ljiao pattern alot they want to waste customers time.

 

[xtemujin]

You can use the M1 app to check your early recontract and contract end date.