Lost Luggage - Malindo Air

[catherineteosg]

I have lost my luggage while travelling in Malindo Air. Checked in two baggage's . Transit at KL. I have received only one baggage.

It is almost 3 days and Changi Airport lost baggage counter says no response from Airport. I did not take travel insurance.

Typically what is the process if luggage not found?


Thanks

 

[dede1217]

I have lost my luggage while travelling in Malindo Air. Checked in two baggage's . Transit at KL. I have received only one baggage.

It is almost 3 days and Changi Airport lost baggage counter says no response from Airport. I did not take travel insurance.

Typically what is the process if luggage not found?


Thanks

no lost luggage before ...
Normally if u lost your luggage or damaged, should report immediately at changi airport loss baggagge counter.

So far my luggage damaged by scoot airline ...
they would tell u fill up a form, they would then tell u claim from ur insurance company ..

you might wanna call the airline instead ?
cox the luggage might be lost in KL airport instead of changi airport
if u no buy travel insurance, you can oni get compensation from the airline.
else if the airline company like scoot , if u no buy travel insurance,
then too bad ...

 

[jumpmanz]

No travel insurance almost = total loss.
Claimed ntuc travel insurance before for damaged luggage. Fuss free.

Sent from my Samsung 4K HDTV in Batam using GAGT

 

[dede1217]

No travel insurance almost = total loss.
Claimed ntuc travel insurance before for damaged luggage. Fuss free.

Sent from my Samsung 4K HDTV in Batam using GAGT

If fly full fledged airline such as SQ, Cathay, at least they would do something...
if u fly budget airline ... then too bad if u no buy travel insurance ...

 

[joeey]

isnt malindo air full fledge?

 

[catherineteosg]

isnt malindo air full fledge?

I am not sure. I think budget airlines but they provide simple meal. The seat is spacious. Also they provide 30 kg free luggage.

 

[wildkev]

Just got my claim from Tiger airway for my damage luggage. Long process which took me 1 mth plus by emailing to and fo but finally they replied that they will refund partial of the cost.

 

[catherineteosg]

no lost luggage before ...
Normally if u lost your luggage or damaged, should report immediately at changi airport loss baggagge counter.

So far my luggage damaged by scoot airline ...
they would tell u fill up a form, they would then tell u claim from ur insurance company ..

you might wanna call the airline instead ?
cox the luggage might be lost in KL airport instead of changi airport
if u no buy travel insurance, you can oni get compensation from the airline.
else if the airline company like scoot , if u no buy travel insurance,
then too bad ...

Thanks I complained to them already.

In case if they lost the baggage then I need to simply forgo? or they pay some money to compensate loss.

 

[catherineteosg]

Just got my claim from Tiger airway for my damage luggage. Long process which took me 1 mth plus by emailing to and fo but finally they replied that they will refund partial of the cost.

You mean partial repair cost? or Partial luggage cost? Do you need to submit receipt?

 

[wildkev]

You mean partial repair cost? or Partial luggage cost? Do you need to submit receipt?

mine was beyond repaired. Few holes was found at my luggage and there is no way for them to argue that this was done by me. luggage was bought around $80 but I was given $67 plus refund, reason given is the luggage is already more than 3 yrs and wear n tear on the luggage. I am lazy to fight back so just accept.

I did submit my receipt for verification purposes too.

 

[SGJoe86]

Without travel insurance, probably no chance to recoup losses. You can only bang table with airline and hope they give you something.

 

[dede1217]

actually insurance is abt 16 to 22sgd for short trips for example flying to asean for a 4d3n or 3d2n ...
if anything happen, the impact might be more than that

 

[catherineteosg]

Hi All

Kindly defer from flying MalindoAir

Here is what my experience.

I flew from overseas to Singapore via KL by Malindo Air on 20th March 2016. Boarded flight on 20th Night reached KL on 21st March 2016 Morning. After transit of couple of hours took flight to Singapore.

I checked in two luggage's total 22 Kgs. Received on luggage approximately 14kgs another one 8Kgs lost.

Files PIR Report (Property Irregularity Report) immediately at Changi Airport at Lost & Found counter. They told me they will get back to me. usually they forget to upload in flight so they will send it in next flight. If they found my luggage they will send to my house.

After a week they could not find my luggage. So Lost & found office at Changi airport asked me to write a email to customer_care@malindoair.com on 29th March 2016.

I wrote to customer_care@malindoair.com and they replied to me write to baggage@malindoair.com on the same day. I wrote to baggage@malindoair.com no reply. Wrote several emails again no reply.

So I again I wrote to customer_care and they gave a number to call. +6010-288 8741

I called the number first, One Mr.Sikri answered the call. After 10 minutes listening to the issue and he said internet is down and asked me to call again after one hour.

I called after one hour, can not reach him. Phone goes to Voice mail in Malay which I do not understand.


Next day I called one gentleman pick up I think Mr.Sikri. he asked me to call after 15 minutes. I called after 15 minutes phone goes to voice mail. Tried several times finally found him. He again asked the details, then he told me he will whatsapp the luggage picture to me. I gave my mobile number. No message received.

Frustrated, I called again. After several attempt a female attended to the phone (on 07-April-2016). She do not speak English. She only speaks Malay. Then I took my neighbour help to speak to her in Malay. She said they will check with Singapore office and get back

It is going in loop and loop.

I called CASE and CASE told me to contact Small claims Tribunal forum. It is such pain. So Please stop flying in MalindoAir.

 

[wiki-traveller]

no lost luggage before ...
Normally if u lost your luggage or damaged, should report immediately at changi airport loss baggagge counter.

So far my luggage damaged by scoot airline ...
they would tell u fill up a form, they would then tell u claim from ur insurance company ..

you might wanna call the airline instead ?
cox the luggage might be lost in KL airport instead of changi airport
if u no buy travel insurance, you can oni get compensation from the airline.
else if the airline company like scoot , if u no buy travel insurance,
then too bad ...

if use travel credit card to buy the ticket, anyone successfully claim the damage fee before?