Low FPS issues

[abcalvin]

Hey guys, I am having Lag issues when playing DIABLO 3/Ark Survival Evolve. When I go on the game, My pc will get very low FPS. Please help! This is my build------------------
System Information
------------------
Time of this report: 3/17/2016, 23:13:49
Machine name: DESKTOP-5I1JTF0
Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release_sec.160223-1728)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: All Series
BIOS: 2407
Processor: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16322MB RAM
Page File: 2587MB used, 16678MB available
Windows Dir: C:\Windows
DirectX Version: 12
Card name: AMD Radeon (TM) R9 380 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6939)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_6939&SUBSYS_E308174B&REV_F1
Display Memory: 12234 MB
Dedicated Memory: 4073 MB
Shared Memory: 8160 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: PHL 224E5
Monitor Id: PHLC0C6
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1429 (English)
Driver Version: 15.300.1025.1001
DDI Version: 12
Feature Levels: 12.0,11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 4/12/2015 12:00:00 AM, 1519232 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {}
Vendor ID: 0x1002
Device ID: 0x6939
SubSys ID: 0xE308174B
Revision ID: 0x00F1
Driver Strong Name: oem10.inf:cb0ae414c2739684:ati2mtag_Tonga:15.300.1025.1001ci\ven_1002&dev_6939&rev_f1
Rank Of Driver: 00D12000
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{A491560E-FFE4-4202-9B1D-2DCD004EB9E3}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported

 

[ZrE0_Cha0s]

anyway just a quick qns : how old is this system? which brand of GFX using? and maybe tell us whats ur settings as well? driver verison, or any other info u can provides

 

[abcalvin]

SAPPHIRE R9 380.

Radeon Settings Version - 2015.1204.1216.22046
Driver Packaging Version - 15.30.1025.1001-151204a-296874C
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 8.1.1.1533
Direct3D® Version - 9.14.10.1162
OpenGL® Version - 6.14.10.13416
OpenCL™ Version - 2.0.4.0
AMD Mantle Version - 9.1.10.99
AMD Mantle API Version - 98309
AMD Audio Driver Version - 10.0.0.2

I dont get what you mean by the settings? the setting i set in the game?

 

[ZrE0_Cha0s]

yes ur in game setting. but did u running any graphic intensive apps on the background beside Diablo?

 

[abcalvin]

yes ur in game setting. but did u running any graphic intensive apps on the background beside Diablo?

I never actually set the setting to high, just medium or low graphic setting for the game. But still has low fps.

And no I didn't run any other graphic intensive apps on the background when trying to play on the game.

Just got this build yesterday.

 

[ZrE0_Cha0s]

I never actually set the setting to high, just medium or low graphic setting for the game. But still has low fps.

And no I didn't run any other graphic intensive apps on the background when trying to play on the game.

Just got this build yesterday.

I see. but did u test another games to see if they are having the same issues. also maybe u can call that person who help u fix the rig and tell him u having this issues. maybe he will knows where he have mistaken for it. oh and try high setting if it got lower fps or not

 

[abcalvin]

I see. but did u test another games to see if they are having the same issues. also maybe u can call that person who help u fix the rig and tell him u having this issues. maybe he will knows where he have mistaken for it. oh and try high setting if it got lower fps or not

Issit possible if it's just the graphic card has not enough video memory?
GRAPHICS INFORMATION
Graphics Product [1] AMD Radeon (TM) R9 380 Series
Video Memory 4.0 GB

 

[ZrE0_Cha0s]

Issit possible if it's just the graphic card has not enough video memory?
GRAPHICS INFORMATION
Graphics Product [1] AMD Radeon (TM) R9 380 Series
Video Memory 4.0 GB

nah. I doubt so. cause amd R9 380x should be playable with at least a minimum of 60 fps at 1080p FHD in most of the game with high settings. Have u tried plugging it with dvi
dvi cable and test it? if not could be ur card issues where u might want that person that help u build test with another graphic card and see.

 

[ZrE0_Cha0s]

anyway is there any drops in frame rates when u starts the game? or which quests u did that cause it for u to see that low drops in frame rates? have u play any YouTube videos with 1080p@60? as well as do u have other intensive games to test if that game are affected as well?

 

[Entry Level PC]

Maybe you tio virus.

 

[yusoffb01]

try playing on windows 8

 

[Rogue]

Look at back of PC, ensure you are connected to card, not the onboard intel chip.
Scan for virus and open task manager to check for suspicious processes.
Defrag drives if you are using HDD, make sure you have at least 10% free space on drive.
Download DDU to cleanly remove graphic drivers and then install AMD catalyst drivers.

You might even want to consider a clean install of windows and start everything fresh.