M1 Maxx (maxxonline.sg) Discussion

[instad]

Even this doesn’t answer to my question on that is in the $0 plan.

Do I assume all the same as $7.90 plan? Thot the purpose of forum is to provide quick answer/clarifications?
if website is clear enough I usually wouldnt ask here and will be providing my help to others in need.

If you click the link shared on post #1638, literally everything is stated there. My guess is you never expand all the sections and read through fully.

 

[ekardo]

To confirm, $0 plan is known as max base plan?
So it’s a $5 plan with $5 discount?

• Maxx Base Plan has no minimum commitment period and is auto renewed on a monthly basis, unless instructed otherwise by the customer. It consists of the following services
- Subscription Price: $5/month
- Promotional Discount: ^100% ($5)
- Local Data: 200MB
- Local Call: 10 mins Outgoing Calls & Free Incoming Calls
- Local SMS: 50 Outgoing SMS
- Free Caller Number Display until further notice
- Term: 1 Month
^Promotional Discount

 

[eddy0505]

didnt know your Senior Member is based on knowledge of Maxx plan. Genius.

Helped point you to the right place still kena flamed. Serve you right that previously ppl all ignored you then.

 

[Pete]

Hi guys, I just ported into Maxx from Giga and I can't get most OTPs. The only OTP I can get is from Maxx itself when I login to the app. Normal sms is ok too. Called M1 and they said the problem is not on their end so have to check with the merchants. Tests from bulksms.com also don't work. Does anyone know to solve this? I'm using an iPhone.

BTW, I called in this morning and was connected to a local sounding agent within a minute. Not bad for an MVNO.

 

[JAYSCS]

Oh I didn't know Simba stated that. Port in process takes at most 3 working days so I back counted from the date of payment deduction for the next cycle. In my case, SIMBA usually deduct payment from me about 5 days before renewal date... that add up to about 7 working days before the renewal date.

For people with expired or no cc details in their account, I think they can port in even later. Mine expired, and I initiated port in on the payment deduction date, 5 days before the renewal date.

7 business days before plan renewal is the safe method as there are many instances for those who ported to Eight from Simba fail and it seems Simba is not releasing the no. as it deems the next renewal payment is too close. However, some may be able to port out though.

 

[dredd]

guess i will be ditching this plan after one week of use

while connections are good in jb, it wasnt up to my expectations for local use.




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[jinsatkilife]

I dun think there is such a practice to collect a fee...

share the shop name here...

if anyone wanna know the shop name or know how to report to m1 so that they do the right thing, can pm me

 

[Arandalo]

if anyone wanna know the shop name or know how to report to m1 so that they do the right thing, can pm me

Maybe can try email m1management@m1.com.sg
https://www.m1.com.sg/about-us/our-company/senior-management

 

[qhong61]

guess i will be ditching this plan after one week of use

while connections are good in jb, it wasnt up to my expectations for local use.




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Why

 

[ykeen]

if i sign up and port in my circle life number to 7.90/9.90 plan and did not continue pay, it will be base plan $0? am I right?

Provided u did not set the credit/debit card recurring payment when signing up.

Hi @Kiwi8 If I tried to port in circles life using 7.90 promo, and can i either
1) use a disposable credit card number aka from Revolut or cancel my credit card, so that the 2nd month onwards are not charged, and it would revert to base plan?
or can i do
2) the following below to stop auto renew? then can delete credit card?
thanks in advance

Open Maxx app, click on the Buy button at the bottom, then select your Maxx plan.
You will notice there is an enable/disable slider for Auto Renew.
Hope this help.

 

[Kiwi8]

Hi @Kiwi8 If I tried to port in circles life using 7.90 promo, and can i either
1) use a disposable credit card number aka from Revolut or cancel my credit card, so that the 2nd month onwards are not charged, and it would revert to base plan?
or can i do
2) the following below to stop auto renew? then can delete credit card?
thanks in advance

Better to do neither.

Better to just sign up for the $12 plan at a retailer and not key in the credit card details from the start. After one month the plan simply lapses into the basic plan.

 

[Bhthed]

Not sure if anyone mentioned this update from Maxx CIS:

We will be updating Maxx Critical Information Summary with effect from 15 Oct 2024. To enjoy Base Plan @ $0 Promotion Discount, you will have to purchase any Maxx Plan or Add-On. If no Maxx Plan or Add-On is purchased for consecutive 60 days before the 1st day of each month, promotional discount will be revoked and services will be suspended. For more information, please refer to https://www.m1.com.sg/maxxcisoct24

 

[Jurong640]

Not sure if anyone mentioned this update from Maxx CIS:

We will be updating Maxx Critical Information Summary with effect from 15 Oct 2024. To enjoy Base Plan @ $0 Promotion Discount, you will have to purchase any Maxx Plan or Add-On. If no Maxx Plan or Add-On is purchased for consecutive 60 days before the 1st day of each month, promotional discount will be revoked and services will be suspended. For more information, please refer to https://www.m1.com.sg/maxxcisoct24

oh nos. meaning base plan will no longer be free effectively le. Means every 2 months need buy an add-on

 

[Kiwi8]

Not sure if anyone mentioned this update from Maxx CIS:

We will be updating Maxx Critical Information Summary with effect from 15 Oct 2024. To enjoy Base Plan @ $0 Promotion Discount, you will have to purchase any Maxx Plan or Add-On. If no Maxx Plan or Add-On is purchased for consecutive 60 days before the 1st day of each month, promotional discount will be revoked and services will be suspended. For more information, please refer to https://www.m1.com.sg/maxxcisoct24

Wah sad sia....

 

[yusoffb01]

means 15 oct or 1 nov those who never buy will lose their number

 

[Arandalo]

Old critical information summary:
https://web.archive.org/web/2024081...1.com.sg/support/critical-information-summary
Maxx Base Plan Promotional Discount

1. Base Plan @ $0 Promotion Discount will be valid till further notice. Refer to M1 website for latest update.

2. If customer register the Maxx SIM card and does not purchase any Maxx Plan Add-On by the following day, M1 may in its discretion terminate all services and customer’s SIM card.

3. If there is 90 consecutive days of non-usage of Key Services, (i) promotional discount will be revoked, (ii) customer will be charged for the base plan for the month; and (iii) Key Services will be suspended. For the purpose of Maxx SIM plan, “Key Services” refer to data, outgoing calls and/or outgoing SMS services provided to you.

4. All services and customer’s Maxx SIM card will be terminated if customer fails to make payment within 30 days of notification, with the period starting on and including the day on which customer first receives notification on customer’s obligation to make payment for Base Plan.

5. Customer will receive SMS notification for each of the event: (i) revocation of promotional discount, charging of base plan and suspension of Key Services, and (ii) termination of all services and customer’s SIM before the date of termination.


New critical information summary:
https://www.m1.com.sg/support/critical-information-summary-oct-24
Maxx Base Plan Promotional Discount

1. Base Plan @ $0 Promotion Discount will be valid till further notice. Refer to the M1 website for the latest update.

2. If the customer registers the Maxx SIM card and does not purchase any Maxx Plan Add-On by the following day, M1 may in its discretion terminate all services and customer’s SIM card.

3. If the customer has not purchased any paid Maxx Plan or Add-On during the past 60 consecutive days before the 1st day of each month, the (i) promotional discount will be revoked, (ii) customer will be charged for the base plan for the month; and (iii) Key Services will be suspended. For the purpose of Maxx SIM plan, “Key Services” refer to data, outgoing calls and/or outgoing SMS services provided to you.

4. All services and customer’s Maxx SIM will be terminated if customer fails to make payment within 28 days of notification, with the period starting on and including the day on which customer first receives notification on customer’s obligation to make payment for base plan. The customer will have to make payment for the base plan via the M1 Maxx App or M1 Authorized Maxx Retailers.

5. The customer’s Maxx SIM will be reactivated upon making payment for the base plan. Upon re-activation, if the customer still has not purchased any paid Maxx Plan or Add-Ons during the past 60 consecutive days before the 1st of the subsequent month, the customer will be charged for the base plan for that month.

6. Customer will receive SMS notification for each of the event: (i) revocation of promotional discount, charging of base plan and suspension of Key Services, and (ii) termination of all services and customer’s Maxx SIM before the date of termination.

 

[dredd]

Why

coverage at home isn't great

almost all the apps took quite awhile to load

anyway i have called in to terminate the line


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[Kiwi8]

So are the days of parking a number for free over now? What is the cheapest way of keeping a number now? Moving the number back to prepaid and using the prepaid plans?

 

[Krabs.]

so it means buy 1 month , 1 month $0 .... buy 1 month again ........ high low high low ...... so troublesome with risk of forget and doesn't save much money compared to other MVNO , 1 month u song song use many gb , next month drop to 0.2gb cap .... cmon we are not the type of customers going to use that 100gb monthly

maybe jump ship to other cheap mvno

 

[Cyborg]

2) the following below to stop auto renew? then can delete credit card?
thanks in advance

Sorry, already ported out of Maxx, hence unable to assist.