I purchased a pair of shoes from the website - myglamorous.sg. Saw a 50% promotion from the FB advertisement. It was about $30 per pair after discount for a china-made quality shoes and the delivery took 2.5 weeks! The product was sent directly from China! (nothing mention in the website) What a joke...lol
After the purchase, I noticed the website saved my credit card detail and there is no option to delete my card info in the account setting. Meaning anyone login to the account can add-to cart and checkout with my card!
So I emailed and request them to delete my card info from the system, but they reply and assure that they have not saved my credit card info. I’m still not convinced, but nothing much I can do unless I cancel the card. Yes, I didn't read the T&C at this point of time
I didn’t cancel my card. After 3 months I found a suspicious charge from the company and I thought someone hacked my account and purchased something. I login to the website and shocked to found out that they charge $59.95 for a member subscription fee (newsletter subscription). Then only I bother to read the T&C.
I was very furious and immediate I wrote to them. Yes, the charge is somewhere in the long story of T&C. It was my fault that I didn’t read the T&C, but who will?? The charge was unclear and I bet any first time customer will get trapped easily.
Since I emailed them to raise concern regarding my credit card issue, they should at least tell me they actually keep the card detail to charge for monthly subscription fee. They never but reassure me no one can access my card. (yes, stupid me)
I told them if they refuse to refund, I would like to make a police report on my credit card issue against the company. After some argument over the email, finally they agree to refund after deduct some admin charges. Well since I didn’t read the T&C carefully in the beginning, I agreed. Then they send me a membership cancellation email too.
Unfortunately, the story was not end there. After 3 months, once again they charged another $59.95 to my card. I was super frustrated. Again I emailed to them and demand a FULL REFUND this time. And immediately they agreed to make full refund.
So were they trying their luck to charge the customers and hopping no one will notice? Or hopefully even one is notice but leaves the previous charges aside and just cancels membership subscription for future only?
Lesson learned. I will either read T&C before purchase or go for reputed e-commerce platform to any online purchase.
After the purchase, I noticed the website saved my credit card detail and there is no option to delete my card info in the account setting. Meaning anyone login to the account can add-to cart and checkout with my card!
So I emailed and request them to delete my card info from the system, but they reply and assure that they have not saved my credit card info. I’m still not convinced, but nothing much I can do unless I cancel the card. Yes, I didn't read the T&C at this point of time
I didn’t cancel my card. After 3 months I found a suspicious charge from the company and I thought someone hacked my account and purchased something. I login to the website and shocked to found out that they charge $59.95 for a member subscription fee (newsletter subscription). Then only I bother to read the T&C.
I was very furious and immediate I wrote to them. Yes, the charge is somewhere in the long story of T&C. It was my fault that I didn’t read the T&C, but who will?? The charge was unclear and I bet any first time customer will get trapped easily.
Since I emailed them to raise concern regarding my credit card issue, they should at least tell me they actually keep the card detail to charge for monthly subscription fee. They never but reassure me no one can access my card. (yes, stupid me)
I told them if they refuse to refund, I would like to make a police report on my credit card issue against the company. After some argument over the email, finally they agree to refund after deduct some admin charges. Well since I didn’t read the T&C carefully in the beginning, I agreed. Then they send me a membership cancellation email too.
Unfortunately, the story was not end there. After 3 months, once again they charged another $59.95 to my card. I was super frustrated. Again I emailed to them and demand a FULL REFUND this time. And immediately they agreed to make full refund.
So were they trying their luck to charge the customers and hopping no one will notice? Or hopefully even one is notice but leaves the previous charges aside and just cancels membership subscription for future only?
Lesson learned. I will either read T&C before purchase or go for reputed e-commerce platform to any online purchase.
