NO MORE MYCASH
As part of the move, MyCash, an e-wallet which users could top up to pay for their purchases via the ActiveSG app, ceased to function on Wednesday, with any balance to be refunded to their PayNow-NRIC-linked bank account by the end of the month.
Ms Joelle Ong, who books classes at ActiveSG, said paying has become more "troublesome" as she has to use her credit card every time she signs up for a class. With MyCash in the past, she could use a QR code to pay, with the fee deducted from her balance.
She is also unsure how to link her children's accounts to her own with the new platform but said she will find out this weekend when she takes them swimming.
The change in entry to ActiveSG gyms and swimming pools has also confused users, who were no longer able to use passes bought through the ActiveSG app from Thursday. They are instead required to buy passes through the new platform and show these digital passes to duty staff upon entry.
On Friday, ActiveSG employees were seen assisting handfuls of users looking to access the gym or swimming pool at ActiveSG Sengkang Sports Centre. Signs were placed at the entrance of these facilities to inform users of the change.
Signs outside Sengkang Swimming Complex inform users that they have to buy entry passes via the new booking platform, MyActiveSG+. (Photo: CNA/Koh Wan Ting)
A housewife, who only wanted to be identified by her first name Fiona, was confused by the entry requirements even before Thursday due to her existing ActiveSG credits.
"People got confused how they were going to use their old credit," said the 53-year-old. ActiveSG credits are another form of e-payment that was available on the ActiveSG app, alongside MyCash. Leftover ActiveSG credits were ported over to the new platform by Jul 1, according to the ActiveSG FAQ.
Ms Fiona described how her entry to Sengkang Swimming Complex weeks ago was delayed by 10 minutes as she was not sure if she could use her remaining credits or had to buy new passes. According to her, the credits had not been transferred to the new platform at the time.
As a result, she bought three passes with a few months' validity on the old platform.
She was back at the pool this week and said there was general confusion about buying passes.
"On Tuesday (when) I came, a lot of people were stuck and asked how to purchase the passes. That's why that time it was very confusing. Especially (for people who were) not regular users, they were a bit lost," she added.
