New Custom pc screen freeze help!

[LordYun]

Hi i recently just bought a new custom pc less then 1mth
but i got an desktop screen freeze issue

when it freeze it will come out a sound something like Grrrrrrrrrrrrr...
and my mouse and keyboard is totally freeze too
only way is to force shutdown and restart

and i found out this issue mostly happen when i use a Chinese program
call (douyu 斗鱼直播) so i decided to uninstall it

so i have no freeze for like 1 week+ but after 1 week+ something happen
when i start up my desktop has only discord run on startup it freeze again
i also found out that discord pop out a official discord massage
i am assuming that the reason that got my pc screen freeze again

other then that i have no issue with gaming there no freeze at all
even ruining with high graphic requirement game

My PC Spec
Processor : i7-9700
Motherboard : Gigabyte H310M DS2 .20
GraphicCard : GTX 1070 Ti
Window 10 pro

This the thing i has done to help my self to solve the issue

Window Memory Diagnostic no issue found
Window has update the latest version
All Driver has update the latest version

Any Pro out there able to help me out?
please feel free to ask me anything for more information to help out my case
i would really appreciate it if my issue can be solve

 

[jtjt00]

Maybe caused by Graphic Card : GTX 1070 Ti

 

[jasonwsc]

Can try uninstalling Realtek sound drivers and using the default Windows ones

 

[hmsweethm]

After you have tried reinstalling all Drivers for sound & dedicated GPU Drivers but still same issue.
Take out your GPU. Uninstall all nvidia Drivers.
Then use your integrated GPU inside your CPU.
If play for 1 week ok, then put back GPU and install back Drivers.
If problem comes back then it’s your GPU.

 

[hafiz116]

Was the PC stable before you installed this chinese program? If so how long did u use the PC before installing the program?

Just trying to figure out if it’s a remnants of that program that maybe causing the issue or something else.

 

[NightRaven49]

personally also ran into a similar issue with my rig a couple of months ago, gaming halfway then suddenly freeze with the buzzing sound. happened a few times until finally when try to restart it didn't boot anymore. https://forums.hardwarezone.com.sg/hardware-clinic-2/mobo-died-6298680.html
in the end turned out to be ram problem. maybe u could borrow a few sticks of ram from a friend and see if the problem goes away.

 

[yusoffb01]

those weird sound indicate hardware issue. so could be motherboard, ram, psu or graphics card

 

[Apex]

For a start can focus on memory and gpu.

1. Try reseat the ram and gpu first.

 

[LordYun]

Was the PC stable before you installed this chinese program? If so how long did u use the PC before installing the program?

Just trying to figure out if it’s a remnants of that program that maybe causing the issue or something else.

is stable if i dont have that Chinese program only happen once freeze
when discrod pop an official massage when i start up

as for how long i install right after i bought the pc

personally also ran into a similar issue with my rig a couple of months ago, gaming halfway then suddenly freeze with the buzzing sound. happened a few times until finally when try to restart it didn't boot anymore.
in the end turned out to be ram problem. maybe u could borrow a few sticks of ram from a friend and see if the problem goes away.

i have no issue for gaming i played dynasty warrior 9 for 4 to 5 hour
on this computer without freezing so i feel very wired what going on
with the freeze

After you have tried reinstalling all Drivers for sound & dedicated GPU Drivers but still same issue.
Take out your GPU. Uninstall all nvidia Drivers.
Then use your integrated GPU inside your CPU.
If play for 1 week ok, then put back GPU and install back Drivers.
If problem comes back then it’s your GPU.

hmm that pretty hard for me to take out and put back
noob at fixing the hardware
my custom pc was build by the seller
even my computer is still under warrently i have no clue how to tell them
my computer have random freezing issue

 

[hafiz116]

Then the chinese program is ruled out.

You may want to try a complete driver uninstall using DDU. Instructions are on their webpage below: -

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

IF this does not work then RAM might be the next troubleshooting step I would take. See if you can borrow from a friend and test it. You can do a swap with a friend so he can test your RAM in his PC too and see how it goes for 1-2 weeks.