NZXT H1 V2 vs Hyte Revolt 3

[lX..Xl]

I have just received back my desktop from Aftershock, originally the NZXT H1 V2, from repair due to fan and thermal issues. However, to my 'utter shock', when I received the unit back, I discovered that the chassis had been replaced with a Hyte Revolt 3, without any prior communication or consent from me. The sudden and unauthorized change to a lower-grade and bulkier chassis was entirely unacceptable. Additionally, the unit arrived in flimsy bubble wrap instead of proper packaging, which is concerning.

I reached out to Aftershock's support team today to address this issue. They explained that the bridge in my original unit was faulty, and since they no longer have the H1 V2 in stock, they took the initiative to change the chassis. They claimed to have tried calling me, although I didn't receive any missed calls on my end. As a result, they proceeded with the change without my consent (I'll give them the benefit of the doubt on this). While they apologized for their actions, I feel like I'm left with limited options.

According to Aftershock, the H1 V2 has reached its end of life, and they can no longer obtain parts for it or repair my existing unit. They insist that the Hyte Revolt 3, with its Revolt 3 chassis, Aftershock 240mm water cooling, and 650W gold PSU, is a better-value alternative. However, I personally see it as a downgrade in terms of value, appearance, and footprint (it's bulkier now).

I'm concerned about the increased size due to desk space constraints, as well as the reliability of Aftershock parts, particularly the 240mm water cooling system. I've come across some online comments questioning the reliability of Aftershock components. I asked if I could change to an NZXT water cooler that fits the Revolt 3 chassis, but they mentioned that it would require an additional payment.

Aftershock mentioned that many other customers have agreed to such changes. I'm at a loss now and would appreciate any advice or insights you can offer. Is the NZXT H1 V2 really at its end of life with no warranty support anymore? For those who have the Hyte Revolt 3, is it a reliable system? Does it have a tendency to heat up easily, and should I consider upgrading or paying extra for a more reliable water cooling solution?

Thank you in advance for your assistance. I look forward to hearing your thoughts and experiences.

 

[Koenig168]

From Tom's Hardware on these two cases, I think it is quite clear you got downgraded

https://www.tomshardware.com/reviews/nzxt-h1-v2
"And even with the power supply problem and the H1’s history aside, $400 is a lot to ask given you can pick up 750W SFX PSUs from Lian Li or EVGA for as little as $120. And while 140 mm AIO coolers are hard to come by, you can get quality 120 mm or 240 mm models for around $100, which leaves you paying about $280 for the case alone.

Granted, there is some value to be had, especially for novice builders, in the fact that NXZT ships the H1 with the power supply and cooler pre-installed and the cables neatly routed. But the Hyte Revolt 3 comes with a 700W SFX PSU, is a similar size and shape as the H1, currently sells for just $200–and that case has a handle, which can come in handy for both moving the system around or just lifting it to plug something in at the bottom. You’ll have to provide your own cooler with the Hyte, but we’re sure you can afford that given the $300 difference between the two cases."

 

[Koenig168]

As to whether the H1 is EOL, NZXT is still selling it

Anyway, you can just ask NZXT directly via chat

https://nzxt.com/product/h1

 

[wtfh4x]

Not really sure what else you can do, under the warranty terms it's usually allowed for them to substitute similar parts if they can't obtain the original part.

Doesn't matter if it's still being sold retail, because the parts and service agreement is between NZXT and Aftershock. Your agreement is only with Aftershock.

On Aftershock's website the NZXT case is gone and replaced with the Hyte, so it's fair to say they don't offer it anymore.

It sucks but that's what happens with SIs. Their only obligation is to provide you a working system of similar functionality, they make no promises as to supporting specific parts under warranty claims.

 

[KYZT2021]

should be in the fine print, but no choice since you already with them

 

[86technie]

TBH what they done nothing wrong.
Maybe they just say NZXT H1 EOL or rather they stop carrying it.
Mainly due to few issues with that case, thermal is one as well as faulty Riser cable.
So to change to another ITX case will be better option to them.
So what is your intention?
Get back the same NZXT but issue will still be there.
Or is it you feel when they change they didn't communicate with you?

 

[koohansen]

Well, at least you get back a working PC
My friend sent his laptop in for battery replacement and returned it with an unstable system.
Unfortunately, after the warranty expired, the system fails to boot up.

Took a look at his system, the M2 NVME drive screw was destroyed, took quite an effort to get it out and replace the NVME drive. The question is, why would the service engineer touch that when it's for a battery replacement?

That is something we find suspicious, did they swap the good NVME drive out with a faulty one

Edit: Warranty Stickers were intact when we opened the system up

 

[lX..Xl]

Tks everyone for sharing info and your perspective on the situation.

I understand that Aftershock may have had valid reasons for replacing the NZXT H1 V2 chassis. However, my main concern lies in the lack of comms and transparency regarding the chassis change. It would have been more satisfactory if they had reached out to discuss before i received a shock from the delivery (even when they called to arrange delivery back, they didn't mention the change in model).

Regarding intention wise, resolving the tech issue while maintaining the NZXT H1 V2 chassis would be preferable. Which was why i asked if possible to activate nzxt warranty on their end for replacement/fixed. But then transparency is lacking here again, as after checking with nzxt, h1v2 is still far from end of life.

Seems to be a pattern here with lack of transparency from them. When my unit first arrive when i bought it, they have placed a lower spec ssd into the unit. If i had not tested it, likely wouldn't have ever noticed.

If accept the revolt3, also don't know if shld be ok with the aftershock 240mm water cooler or top up to change as written in original post.

 

[Racking2322]

from reviews, Hyte thermals seem pretty good, although much depends on the fan setup. Not sure of AS AIO but should be ok unless yr those overclocker type. Anyway, AS didn't do wrong cos they likely acted within the warranty terms. but yes, they did get u a cheaper product, which suckss.

https://www.techpowerup.com/review/hyte-revolt-3/6.html

 

[lX..Xl]

Just an update after some comms with aftershock, got some resolution.

They clarified that it was their supplier that no longer provide nzxt h1 anymore, not nzxt. At least with this i know going back is not possible.

Will take up the exchange for the hyte package, thankfully can change to black if not the white one that was delivered really cmi (personal pref).

Thanks everyone for the info online, and also web links to read abt the hyte. Hope the unit will survive after warranty (finger crossed).

 

[lX..Xl]

Well, at least you get back a working PC
My friend sent his laptop in for battery replacement and returned it with an unstable system.
Unfortunately, after the warranty expired, the system fails to boot up.

Took a look at his system, the M2 NVME drive screw was destroyed, took quite an effort to get it out and replace the NVME drive. The question is, why would the service engineer touch that when it's for a battery replacement?

That is something we find suspicious, did they swap the good NVME drive out with a faulty one

Edit: Warranty Stickers were intact when we opened the system up

Seems like i got it worse than your friend lol..the hyte likely to stop working sometime soon too. Cpu temp is high even on fresh start and idle, 45 to 60°c.

2nd time turning on since i got it back from repair, didnt have time to touch it much. The temp on idle 10min into start up, climbed from 50 to 90°C. Then it turned off at 100°C. Noticed that pump was at 0rpm before shutdown.

Couldnt start again for a while. Now its up again, pump running again, cpu temp still flunctuating btw 42 to 80°C. Am just browsing web...

 

[86technie]

Seems like i got it worse than your friend lol..the hyte likely to stop working sometime soon too. Cpu temp is high even on fresh start and idle, 45 to 60°c.

2nd time turning on since i got it back from repair, didnt have time to touch it much. The temp on idle 10min into start up, climbed from 50 to 90°C. Then it turned off at 100°C. Noticed that pump was at 0rpm before shutdown.

Couldnt start again for a while. Now its up again, pump running again, cpu temp still flunctuating btw 42 to 80°C. Am just browsing web...

Firstly those who support Aftershock, I have to be blunt.
Don't expect high expectations from them cuz they are known to use
cheap parts or whatever parts they deem suitable for their build.

Why the temp is high is because:

1) The type of case use.

If NXZT H1 have already high temp cuz the air flow inside TBH is very restrictive.
It will make no difference unless change to better case like Lian Li Q58.

It's one of the best high end ITX case.

https://www.tomshardware.com/reviews/lian-li-q58-review
2) The CPU cooler that Aftershock was are mainly ID cooling.
They do not use Corsair or even Cooler Master mainly due to cost.
ID cooling CPU coolers are cheaper than other brands so easier for them
to source than build.

Which is why I have to be blunt, yes Aftershock is good cuz got warranty etc.
Parts they choose are so so only, the above points I mention.
Unlikely if you email Aftershock and get them to upgrade is not possible.

The best option if you feel the Aftershock PC isn't good go Sim Lim Square
and get it properly upgraded.
It will not void the warranty cuz the parts inside since it's by Aftershock.

Example if RAM spoil is go back to Aftershock and Distributor will not accept.
Any issue down the road just dismantle and bring to them.
Some people sell parts from Aftershock on Caurosell but than forgot to mention
the warranty is by them.

People assume no warranty but in fact there is as well as invoice is required.
I do not work for Aftershock, I do use and repair a few Aftershock before
so I know.

ITX build in generally I don't like, it really depends on the specs you pick.
If you have specs like i7 and RTX 4090 it will be oven.
For higher end specs go for MATX style will be better like NZXT H210i.

 

[KYZT2021]

think their shipping box got the word best

 

[mindgamey]

I have just received back my desktop from Aftershock, originally the NZXT H1 V2, from repair due to fan and thermal issues. However, to my 'utter shock', when I received the unit back, I discovered that the chassis had been replaced with a Hyte Revolt 3, without any prior communication or consent from me. The sudden and unauthorized change to a lower-grade and bulkier chassis was entirely unacceptable. Additionally, the unit arrived in flimsy bubble wrap instead of proper packaging, which is concerning.

I reached out to Aftershock's support team today to address this issue. They explained that the bridge in my original unit was faulty, and since they no longer have the H1 V2 in stock, they took the initiative to change the chassis. They claimed to have tried calling me, although I didn't receive any missed calls on my end. As a result, they proceeded with the change without my consent (I'll give them the benefit of the doubt on this). While they apologized for their actions, I feel like I'm left with limited options.

According to Aftershock, the H1 V2 has reached its end of life, and they can no longer obtain parts for it or repair my existing unit. They insist that the Hyte Revolt 3, with its Revolt 3 chassis, Aftershock 240mm water cooling, and 650W gold PSU, is a better-value alternative. However, I personally see it as a downgrade in terms of value, appearance, and footprint (it's bulkier now).

I'm concerned about the increased size due to desk space constraints, as well as the reliability of Aftershock parts, particularly the 240mm water cooling system. I've come across some online comments questioning the reliability of Aftershock components. I asked if I could change to an NZXT water cooler that fits the Revolt 3 chassis, but they mentioned that it would require an additional payment.

Aftershock mentioned that many other customers have agreed to such changes. I'm at a loss now and would appreciate any advice or insights you can offer. Is the NZXT H1 V2 really at its end of life with no warranty support anymore? For those who have the Hyte Revolt 3, is it a reliable system? Does it have a tendency to heat up easily, and should I consider upgrading or paying extra for a more reliable water cooling solution?

Thank you in advance for your assistance. I look forward to hearing your thoughts and experiences.

To be honest, it's hard to say which case is better than which.

Of cos one thing for certain the H1 has a smaller footprint.

I am looking into building am itx and I came across both the H1 and revolt 3.

H1:
Pros:
Small footprint
Everything you need is included

Cons:
Limited by 140mm AIO
If Aio breaks harder to replace the exact unit

Revolt 3:
Pros:
No need for PCIe riser meaning the case is future proof for PCIe 5
Pick your own 240 to 280mm AIO

Cons:
Larger footprint

 

[Phen8210]

Seems like i got it worse than your friend lol..the hyte likely to stop working sometime soon too. Cpu temp is high even on fresh start and idle, 45 to 60°c.

2nd time turning on since i got it back from repair, didnt have time to touch it much. The temp on idle 10min into start up, climbed from 50 to 90°C. Then it turned off at 100°C. Noticed that pump was at 0rpm before shutdown.

Couldnt start again for a while. Now its up again, pump running again, cpu temp still flunctuating btw 42 to 80°C. Am just browsing web...

It sounds like you are using their OEM AIO.. the longevity is relatively poor and often has a lot of issues.

Some of the components they use are the worst you will ever encounter.. that's how they sell cheap.

Well, at least you get back a working PC
My friend sent his laptop in for battery replacement and returned it with an unstable system.
Unfortunately, after the warranty expired, the system fails to boot up.

Took a look at his system, the M2 NVME drive screw was destroyed, took quite an effort to get it out and replace the NVME drive. The question is, why would the service engineer touch that when it's for a battery replacement?

That is something we find suspicious, did they swap the good NVME drive out with a faulty one

Edit: Warranty Stickers were intact when we opened the system up

This issue is quite common on their laptops due to the lousy heat dissipation design and the cheap, poor-quality OEM SSDs they use.

I wouldn't recommend their laptops. Apart from SSD, it's almost likely to have screen, keyboard, and MB issues.. and the worst one is coming up in smoke.

Having to service multiple times during the warranty period is expected for an active user.

 

[Phen8210]

This is why computer newbies that don't have knowledge should avoid buying from aftershock

Their goal is to put together the computer as cheaply as possible, sacrificing all other factors which in time will become a pain in the ass for the customer.

Not the first time I'm saying this and I feel very longwinded.

There is a big difference between good value VS compromising..

 

[mindgamey]

It sounds like you are using their OEM AIO.. the longevity is relatively poor and often has a lot of issues.

Some of the components they use are the worst you will ever encounter.. that's how they sell cheap.



This issue is quite common on their laptops due to the lousy heat dissipation design and the cheap, poor-quality OEM SSDs they use.

I wouldn't recommend their laptops. Apart from SSD, it's almost likely to have screen, keyboard, and MB issues.. and the worst one is coming up in smoke.

Having to service multiple times during the warranty period is expected for an active user.

The H1 comes with their own Nzxt 140mm aio. Better than aftershock oem aio ba, but it's not without issues.

There are reported issues with the nxzt aio

 

[mindgamey]

This is why computer newbies that don't have knowledge should avoid buying from aftershock

Their goal is to put together the computer as cheaply as possible, sacrificing all other factors which in time will become a pain in the ass for the customer.

Not the first time I'm saying this and I feel very longwinded.

There is a big difference between good value VS compromising..

Well, there is still use for them.

I actually tried to help a pc noob to fix a system in sls long time again.

In the end, my group of friends became his tech support.

If you don't mind to help a noob do tech support then OK.

 

[Phen8210]

Well, there is still use for them.

I actually tried to help a pc noob to fix a system in sls long time again.

In the end, my group of friends became his tech support.

If you don't mind to help a noob do tech support then OK.

Not true.. my fren pc from them but still ask me