problem with windows 7 updates installing when shutting down

[IceX]

Since a few days back, whenever I restart or shut down my PC, at the shutting down screen, I will get the installing update message prompt; mine is installing update 1 of 1.

I've always left it to install finished before turning off my PC. However, this update will keep installing everytime I shutdown/reboot my pc.

Please advise

 

[Microsoft.IT.Guy]

Since a few days back, whenever I restart or shut down my PC, at the shutting down screen, I will get the installing update message prompt; mine is installing update 1 of 1.

I've always left it to install finished before turning off my PC. However, this update will keep installing everytime I shutdown/reboot my pc.

Please advise

Hi Icex.

We are very sorry to hear that. There might be some problems that makes you computer keeps installing Windows Update. We advice you to Clean Boot your PC. Kindly follow the steps in this link.

Hope you found this information helpful. Please do not hesitate to contact us for future inquiries.

 

[IceX]

tried the steps given in that link..still the same issue. I believe its a Microsoft service or update issue? Advices anyone?

 

[ReignOfComputer]

Hi,

Can you try clearing the Windows Update files? You can do this by
1. Open a Command Prompt window with Administrative Rights
2. Type in: "net stop wuauserv" and execute
3. Navigate to C:\Windows\
4. Rename the SoftwareDistribution folder to SoftwareDistribution.old
5. Execute "net start wuauserv" in Command Prompt and restart your computer

If all else fails, try to do a System Restore to an earlier date before the problems occurred.

 

[IceX]

Hi,

Can you try clearing the Windows Update files? You can do this by
1. Open a Command Prompt window with Administrative Rights
2. Type in: "net stop wuauserv" and execute
3. Navigate to C:\Windows\
4. Rename the SoftwareDistribution folder to SoftwareDistribution.old
5. Execute "net start wuauserv" in Command Prompt and restart your computer

If all else fails, try to do a System Restore to an earlier date before the problems occurred.

weird...I'm already logged in to my account which is an administrator account and when I try to execute the command in step 2, I got this error

System error 5 has occurred.

Access is denied.

 

[ReignOfComputer]

Find Command Prompt under your Start Menu. Right click it and ensure you press "Run As Administrator".

 

[IceX]

Find Command Prompt under your Start Menu. Right click it and ensure you press "Run As Administrator".

wow thanks your method worked ! What did it resolved? Any "side effects"?

 

[ReignOfComputer]

Glad it worked. Basically, the SoftwareDistribution folder is where all the Windows Update cache and temp files are stored. They can be deleted in the event something goes wrong with an update.

 

[IceX]

sigh... the issue came back again zzz..can deleting the folder solve this issue?

I cant do any restore cause I believed that I didn't set any restore points either.

 

[ReignOfComputer]

Always rename the folder first, delete once you're sure nothing goes wrong.

If you keep experiencing this issue maybe it's time to reformat :/

 

[xkiller213]

try to install the updates manually, if failed then look at what failed... download the updates manually from microsoft.com