Problems with Creative AE-9 Sound Card

[w0aiNi]

I recently purchased a creative ae-9 sound card from Creative web store. However, it's not detecting in Windows. Changing to other PCIe ports doesn't help too.

I did a search online and found out there are other people having similar issues as me.

https://www.reddit.com/r/SoundBlasterOfficial/comments/cyoueg/new_sound_blaster_ae9_turns_off_when_windows/

Anyone bought this card and have issues too?

I submitted a support ticket and nobody bothered to reply me. I really cannot believe that the support is so bad...

 

[86technie]

Creative sound card some have compatibility issues
as well as sensitive to driver use.
Meaning if use wrong driver it may not work properly.
Is it a branded PC or DIY PC you are using?

- Download the AE-9 Driver from Creative
- Insert the AE-9
- Disconnect internet than install the AE-9 driver

If this doesn't work than most like AE-9 is incompatible with
the motherboard or other possible reasons.

 

[w0aiNi]

Already tried reinstalling the drivers. I know creative drivers used to be quite bad coming from Sound Blaster Audigy era. I heard they have improved which was why I chose to purchase from them again.

Guess I made the wrong choice. Sigh.

 

[w0aiNi]

This was the reply given to me:

Also, do take note as the AE-9 does not fall in the category for our 14-days satisfaction guaranteed policy, we are unable to accede your request for refund.

 

[86technie]

Already tried reinstalling the drivers. I know creative drivers used to be quite bad coming from Sound Blaster Audigy era. I heard they have improved which was why I chose to purchase from them again.

Guess I made the wrong choice. Sigh.

Creative drivers have been bad, Recon series have started to improve
till Z series but the series like X-fi are horrible.

AE series are new I have not touched them primary due to price.
Anyway check that you have connect 1 X 6 pin PCI-E power connector.
( Power supply unit must be 80 PLUS Bronze certified with a minimum of 500 watts power.
https://download.creative.com/manualdn/Manuals/TSD/14189/zenqpJfawb/SB AE-9 - Quick Start Guide.pdf)
output and a 2 x 6 PCIe connector.
If you have connected, it could be compatibility issues.

Can try speak with CASE but if purchase is within 14 days be right something could be done.

 

[xonix]

This was the reply given to me:

So the card did work from Day 1 to Day 13 ?
Does it appear in the device manager ?

 

[w0aiNi]

Nope. It doesn't work at all. It doesn't appear in Device manager too.

I e-mailed Creative support and they have not been helpful at all. They even said it's not exchangeable or refundable.

I found articles online in reddit that mentioned about their problems too. https://www.reddit.com/r/SoundBlasterOfficial/comments/d4j486/fix_for_ae7ae9_not_starting_after_reboot/

I tried all the workarounds but it doesn't help.

 

[Goodshot]

I bought the ASUS XONAR AE 7.1 for $99 after my Asus essense stx was down . Really not bad , only lose to stx abit

 

[tigerwoods]

Creative driver support really suucks, my Sound Blaster Audigy Fx driver no update since 2015.WTF Creative.

 

[Illusionist_85]

Try reseat the card?

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