Hi everyone, sorry for the long post, but I really need to seek some advice on my renovation situation.
For background, I engaged a well-known ID firm that is known to work with influencers. ID turned out to be irresponsive, irresponsible, forgetful and error-prone, yet defensive. He overpromised on the timeline and contributed to the carpentry errors and delays in rectifications. We gave him numerous chances based on his assurances that he would improve, but when he failed to do so, I escalated the issue to customer service. They promised that he would change, which we accepted, but he let us down again. The firm finally agreed to our request to get a new person – a PM in. Now the ID has been MIA again.
Months ago, we had our existing HDB vinyl flooring removed due to unevenness and engaged the ID to handle the self-levelling and installation of new vinyl flooring for our entire 5-room BTO, excluding the kitchen and bathrooms.
The last straw that prompted me to seek help here is because the quote included the provision of corrugated paper for floor protection, which was not provided.
As a result, now our new vinyl flooring had been exposed to heavy traffic, ceiling and carpentry dust, large carpentry debris, and moisture without any protection.
The following is the impact that the floor has gone through without the protection:
Do I have every right to be angry?
Even our other wardrobe carpenter that we engaged separately can think of covering up his carpentry due to the dust and debris generated.
Also, despite raising the issue days ago, just yesterday, the debris cleaning was done and we heard the contractors loudly pushing / flipping multiple large carpentry debris (some half to full height carpentry) into new positions, where it ended up incurring loud bangs on top of the unprotected floor, before they unloaded it onto the trolley.
In response to my disappointment on yet another major error by the ID, the PM said he can only apologize on behalf of the ID. He said that they could not redo the flooring and the only solution is to clean the flooring, check for scratches, and replace any damaged flooring.
He is going to get the flooring vendor to check, but I expressed my concern that it is difficult to trust the vendor’s contractors to thoroughly spot all damages. Won’t they have an incentive not to report issues to avoid replacing the vinyl? We are already exhausted from the horrors that the ID put us through in this renovation process, and we lack the capacity to inspect every single piece of vinyl flooring in the entire house.
I am also worried about underlying issues that might surface later on.
Seeking advice: am I left with no option but to accept their proposed solution? Additionally, can I get some insights on whether I should be concerned about potential future issues or hidden damages, especially related to the self-leveling, due to exposure to moisture and heavy items being installed on the unprotected floor?
Photo of Carpentry Debris
Photo of MBR floor
For background, I engaged a well-known ID firm that is known to work with influencers. ID turned out to be irresponsive, irresponsible, forgetful and error-prone, yet defensive. He overpromised on the timeline and contributed to the carpentry errors and delays in rectifications. We gave him numerous chances based on his assurances that he would improve, but when he failed to do so, I escalated the issue to customer service. They promised that he would change, which we accepted, but he let us down again. The firm finally agreed to our request to get a new person – a PM in. Now the ID has been MIA again.
Months ago, we had our existing HDB vinyl flooring removed due to unevenness and engaged the ID to handle the self-levelling and installation of new vinyl flooring for our entire 5-room BTO, excluding the kitchen and bathrooms.
The last straw that prompted me to seek help here is because the quote included the provision of corrugated paper for floor protection, which was not provided.
As a result, now our new vinyl flooring had been exposed to heavy traffic, ceiling and carpentry dust, large carpentry debris, and moisture without any protection.
The following is the impact that the floor has gone through without the protection:
- There were all the lights and fans installation in every room, which meant lots of drilling of the ceiling, leaving white renovation dust all over the floors in every room that not only fell on the surface of the floor, but between the gaps of the vinyl.
- During this time, many heavy items were brought into the house, including countertop installation, kitchen & shower glassworks door and windows installation, and partition works, all conducted over the bare floor without any form of protection.
- We also saw wet marks on the flooring outside the bathroom, and are unsure about the extent of this wetness throughout the rest of the flooring.
- Additionally, there were piles of carpentry debris from all the rectifications that have been done, piling on our bare floor.
Do I have every right to be angry?
Even our other wardrobe carpenter that we engaged separately can think of covering up his carpentry due to the dust and debris generated.
Also, despite raising the issue days ago, just yesterday, the debris cleaning was done and we heard the contractors loudly pushing / flipping multiple large carpentry debris (some half to full height carpentry) into new positions, where it ended up incurring loud bangs on top of the unprotected floor, before they unloaded it onto the trolley.
In response to my disappointment on yet another major error by the ID, the PM said he can only apologize on behalf of the ID. He said that they could not redo the flooring and the only solution is to clean the flooring, check for scratches, and replace any damaged flooring.
He is going to get the flooring vendor to check, but I expressed my concern that it is difficult to trust the vendor’s contractors to thoroughly spot all damages. Won’t they have an incentive not to report issues to avoid replacing the vinyl? We are already exhausted from the horrors that the ID put us through in this renovation process, and we lack the capacity to inspect every single piece of vinyl flooring in the entire house.
I am also worried about underlying issues that might surface later on.
Seeking advice: am I left with no option but to accept their proposed solution? Additionally, can I get some insights on whether I should be concerned about potential future issues or hidden damages, especially related to the self-leveling, due to exposure to moisture and heavy items being installed on the unprotected floor?
Photo of Carpentry Debris
Photo of MBR floor
