Samsung Refuses to Fulfill Shopee Order

[lobanglurker]

bought the tab s10 fe on shopee on 5.5 with the $10 eVoucher to reach min spend for shopee voucher

till now samsung shopee chat says no delivery schedule. i called samsung support and they told me i must cancel the order because they cannot process it due to the order having "e voucher and physical goods"

i never heard of such a thing before. anyone face the same issue before? did you ever get them to process your order?

i escalate many times already but all say the same thing, must cancel order. then they also dont want to offer promo or credit to match the price i bought it for on shopee

 

[AngelRomeo]

bought the tab s10 fe on shopee on 5.5 with the $10 eVoucher to reach min spend for shopee voucher

till now samsung shopee chat says no delivery schedule. i called samsung support and they told me i must cancel the order because they cannot process it due to the order having "e voucher and physical goods"

i never heard of such a thing before. anyone face the same issue before? did you ever get them to process your order?

i escalate many times already but all say the same thing, must cancel order. then they also dont want to offer promo or credit to match the price i bought it for on shopee

the $10 eVoucher is for the new S25 edge. not for tab s10 fe.
if you use the $10 eVoucher for the tab s10 fe, of course cannot
not sure why samsung even allow the $10 evoucher for the tab s10 fe

 

[Galaxy Commander]

bought the tab s10 fe on shopee on 5.5 with the $10 eVoucher to reach min spend for shopee voucher

till now samsung shopee chat says no delivery schedule. i called samsung support and they told me i must cancel the order because they cannot process it due to the order having "e voucher and physical goods"

i never heard of such a thing before. anyone face the same issue before? did you ever get them to process your order?

i escalate many times already but all say the same thing, must cancel order. then they also dont want to offer promo or credit to match the price i bought it for on shopee

Hi Lobanglurker, we have reached out to you via DM to assist with this!