Samsung S3 Cannot Boot Up!!

[sonic]

My wife Samsung S3 was working ok but next moment, it just turn off itself..
and not able to power on anymore. I had changed the battery & still same.
The phone around 1.5 years..
She got some date & importance contacts stored in the phone & need to
retrieve out..
Any help/advise?
Thanks.

 

[sonic]

Any shop outside can repair?
Or must send to Samsung Service center?
Thanks.

 

[mokseng]

Unless you still have warranty, I would go to a trustworthy shop outside.

If she has auto synced her contacts and calendar stuff to her google acc, she will be able to restore later. Or saving her contacts to sim card will do too. If not i don't think able to retrieve, if the phone has to go through a factory reset.

You try booting into download mode by holding Power button+Volume down until the screen appears. Then press Volume up. If can access, means is phone software issue can fix. If cannot, it may be serious.

 

[ahbao]

mine is the same ... first time still under warranty and motherboard replaced. second time happen again but out of warranty.

Outside repair cost around $130 - $180, I didn't choose to repair it though...

 

[sonic]

Should had bought the extended warranty for S3 previously at around $50..

 

[sonic]

Unless you still have warranty, I would go to a trustworthy shop outside.

If she has auto synced her contacts and calendar stuff to her google acc, she will be able to restore later. Or saving her contacts to sim card will do too. If not i don't think able to retrieve, if the phone has to go through a factory reset.

You try booting into download mode by holding Power button+Volume down until the screen appears. Then press Volume up. If can access, means is phone software issue can fix. If cannot, it may be serious.

I did back up the contact for her to Google but can't find any contact
when I switch to my old S3 LTE.
Only Apps, setting & data were restored but not contact..

 

[mokseng]

I did back up the contact for her to Google but can't find any contact
when I switch to my old S3 LTE.
Only Apps, setting & data were restored but not contact..

Did you make sure you are logged in to your wife's account?

Try going to contacts and try looking under accounts to make sure google is selected.

Did you try entering download mode on the faulty phone?

 

[sonic]

Did you make sure you are logged in to your wife's account?

Try going to contacts and try looking under accounts to make sure google is selected.

Did you try entering download mode on the faulty phone?

Don't know why... previously can sync back the contact from Google..
The phone was lodge in to her Google that why other apps were restored
but not contact..
Now I got to contact select Google but empty..

Tried the download mode but phone still dead..

 

[mokseng]

Don't know why... previously can sync back the contact from Google..
The phone was lodge in to her Google that why other apps were restored
but not contact..
Now I got to contact select Google but empty..

Tried the download mode but phone still dead..

That means most likely you didn't backup your google contacts properly. If the contacts were not backed up to sim card, there should be no way to retrieve them.

You mean when you press power button and volume down together, nothing shows up on screen?

 

[sonic]

That means most likely you didn't backup your google contacts properly. If the contacts were not backed up to sim card, there should be no way to retrieve them.

You mean when you press power button and volume down together, nothing shows up on screen?

Yes, press power button and volume down together, nothing shows up on screen.

 

[mokseng]

Yes, press power button and volume down together, nothing shows up on screen.

Like that could be a hardware problem. Just send it to a trustworthy shop outside then. Or get a xiaomi phone.

 

[muddle]

Well its the famous s3 sudden death issue

 

[Omnia1]

If your wife has been syncing her contacts regularly or automatically, the contact info would be found in the contacts section of her Gmail account. She might want to login to Gmail via a PC/notebook to check.

 

[sonic]

If your wife has been syncing her contacts regularly or automatically, the contact info would be found in the contacts section of her Gmail account. She might want to login to Gmail via a PC/notebook to check.

I check already. Previously I sync for her but now don't why all gone.
I just checked my Gmail account for my contact also all gone..

Only email address in the Gmail contact.

 

[S750WP]

Had the same issue, if I watch youtube and did not exit out of the program and the phone goes to standby mode the screen turns black and hibernate, it will not respond to any button press. To restore you have to hold the power button for about 20sec then the phone will reboot. This happened after upgrade to the latest firmware 4.3. I have since trade in the phone before its permanently dead.