Samsung Service Center

[Habrosus]

How many times would you tolerate having to return to the service center to find that they haven't rectified the fault?

Blamed screen protector, removed
Blamed app, removed
Blamed SIM cards, changed

Note that apps and SIM cards have been used in a few other phones all this while, including Samsung ones.

What would you have done, especially when the phone is still under warranty, and all they've been doing is run the software?

Problem showed to them on the spot.

 

[Glariel]

I rarely visit Samsung service center.
The only time I visited is my S7 edge 128 GB model cannot power on and Note5 motherboard spoil

 

[Habrosus]

Neither have I, but this one experience really showed that there seems to be a lack of communication somewhere among the staff...

Or that, which I hope not, the technicians were not aware of the exact issues conveyed by frontline, or someone somewhere tried to take the easy/easier way out. Let's just say that after so many years using the brand or so many years of their existence here, I'm shocked with the process of this one experience.

Maybe I'm just unlucky.

 

[Glariel]

The phone you sent for servicing is?