Samsung's no-exchange policy

[Xerovix]

my spouse and my note 4 are still using note2/note3/innergie chargers.

note 4 chargers are still in the box

 

[renfred89]

Got my Edge yesterday at starhub. Fully charge and pluck out before i went to sleep.Till now few whatapps and facebook surfing.Phone battery drop to 55% now..Battery problem or phone?brand new phone couldnt be drain so fast rite?any advise?will they exchange a new one?thks

your problem is too non-specific. check your apps first.

 

[StopJoking]

hi, i purchased a NOTE4 on 3rd Jan and found out at home that there is a green tape sticking out from under the screen (inside the phone). so on 6Jan i went to PS service center for repair as phone shop say they cannot change for me.

PS service center say can 1 to 1 exchange since i didnt use the phone at all but they currently no stock. so need to wait 3weeks. but i called today they still have no stocks. asked for ETA they say dont know.

anyone have experience this before?

 

[mokseng]

Got my Edge yesterday at starhub. Fully charge and pluck out before i went to sleep.Till now few whatapps and facebook surfing.Phone battery drop to 55% now..Battery problem or phone?brand new phone couldnt be drain so fast rite?any advise?will they exchange a new one?thks

Seems like the battery drain issue is still around. Samsung shld really look into this and make sure their phones are working perfectly right out of the box. It's quite sad to pay that much for a phone that has issues.

Sent from Samsung GT-I9505 using GAGT

 

[sgmem88]

Got my Edge yesterday at starhub. Fully charge and pluck out before i went to sleep.Till now few whatapps and facebook surfing.Phone battery drop to 55% now..Battery problem or phone?brand new phone couldnt be drain so fast rite?any advise?will they exchange a new one?thks

for new phone, it usually need to sync apps of your account from Play store.
then apps/account may sync data/files from cloud.
most of these are done in background which may drain battery that most ppl are not aware

check your battery usage to pin point what apps used up the battery...then monitor how fast battery drain over few days before jumping the gun.

 

[Teo Ming Ern]

Just leave the phone on the charger overnight. And allow the phone to update everything... you can then test for battery drainage the next day... use the phone as normal. Your experience of the battery life should be as good if not better than your previous phone.

 

[ecneret_eel]

I see.. so far my experience with samsung is marvellous.. my only regret is nokia. When i had the nokia xpressmusic model, it broke down and i sent to the svc centre. Svc centre then told me it has been tempered woth and voided my warranty. Management refused to speak to me. So in a moment ofnfury, i smashed the phone right in front of the crowd waiting to svc and collect their phones. I guess its the greatesr insult to them thus far..

honestly, job well done.

why keep a piece of junk that they won't service anyway.

Nokia is history now, you should be appeased.

Sent from OnePlus A0001 using GAGT

 

[ecneret_eel]

hi, i purchased a NOTE4 on 3rd Jan and found out at home that there is a green tape sticking out from under the screen (inside the phone). so on 6Jan i went to PS service center for repair as phone shop say they cannot change for me.

PS service center say can 1 to 1 exchange since i didnt use the phone at all but they currently no stock. so need to wait 3weeks. but i called today they still have no stocks. asked for ETA they say dont know.

anyone have experience this before?

yep, it is true, friend waited 1 month before getting a 1-1 done, brand new unsealed set though, not refurbished.

Sent from OnePlus A0001 using GAGT

 

[Matrock5]

anyone has the ceo email address?

 

[kamiru]

anyone has the ceo email address?

It is on the support section link.
But doubt they will help, actually they only go thru to the service manager.