Singtel you did it AGAIN!

[AraiBoy]

wake up to my horror to find out my 13.60sgd on my hi card was being deducted. Call up hi card dept and was told im USING DATA.

Holy crap i was on WIFI AT HOME ALL THE WHILE and DID NOT TURN ON DATA. Then she ask me is it i got off on my hp earlier. I say yes, i off to insert my SD card. Then she tell me that explain that the DATA was turn on.

I mention is due to my home internet wifi is not working that is causing the switch from wifi(free) to data(paid) and got my account emptied. can i get it refunded?? She say not full amt. I ask what if my account have $100??? She tell me max cap is 18sgd.

Good job singtel. Im not going to TOP UP this card ANYMORE and will CANCEL my broadband after contract over and AVOID SINGTEL AT ALL COST in furture and tell ALL MY FRIENDS what a good customer service SINGTEL PROVIDE.

For 13.60SGD see through a serivce provider true colour

I reported my internet problem on my 4th day of installation (installation done on fri and i call in on Mon). CSO say will call back but dint. when i call just now i was told he call me on my landline. So stupid. ask me for my mobile but call my landline when cannot reach me. and the technician who came to do installation for me the crap he told me. (cannot change password cannot change ssid) OMG. I really regret now for taking the convenience to jump from ADSL to FIBER with singtel (despite the bad experience in ADSL time).


does lemon law cover internet providers?? Can i complain to lemon law?? to cancel the contract without fulfilling the 2 yr based on the service is not tendered as per contract? (not giving a stable connection) really fill like cancel off now.

Shocking experience is even youtube also cannot load for some videos with the broadband serivce. webinar sometime gena kick off. I duno is want me to force me to go to 1gbps just like the way they want to force me from ADSL to fiber by cutting off my ADSL connection.

 

[duhduhduh]

Fibre should be better than ADSL. Give it a few more days for fibre to stabilise? If not it means there is a problem with your line connection.

But firstly, are you using ethernet or wifi?

 

[AraiBoy]

Fibre should be better than ADSL. Give it a few more days for fibre to stabilise? If not it means there is a problem with your line connection.

But firstly, are you using ethernet or wifi?

Service installed in end july. Already give chance 1 mth liao. Anyway just now call singtel they do troubleshooting for me but my qn is why am i paying for the error tat is not done by me? Cant they just waive it? Is just a 13.60sgd. And what if 100sgd in ny card? Do i still have to LL and swallow this error? Cos of the settings not done properly? In tat case wait for the technician set up for me for what? Might as well give me the thing i connect the hardware myself. Now they say is due to settings. It just make me feel they are trying to shift responsibility. Wasted my 1.5hr on the phone.

Im using wifi since that thing is in living room. I wan use ethernet but its very troublesome to shift all my thing in the living room

 

[cscs3]

wake up to my horror to find out my 13.60sgd on my hi card was being deducted. Call up hi card dept and was told im USING DATA.

Holy crap i was on WIFI AT HOME ALL THE WHILE and DID NOT TURN ON DATA. Then she ask me is it i got off on my hp earlier. I say yes, i off to insert my SD card. Then she tell me that explain that the DATA was turn on.

I mention is due to my home internet wifi is not working that is causing the switch from wifi(free) to data(paid) and got my account emptied. can i get it refunded?? She say not full amt. I ask what if my account have $100??? She tell me max cap is 18sgd.

Good job singtel. Im not going to TOP UP this card ANYMORE and will CANCEL my broadband after contract over and AVOID SINGTEL AT ALL COST in furture and tell ALL MY FRIENDS what a good customer service SINGTEL PROVIDE.

For 13.60SGD see through a serivce provider true colour

I reported my internet problem on my 4th day of installation (installation done on fri and i call in on Mon). CSO say will call back but dint. when i call just now i was told he call me on my landline. So stupid. ask me for my mobile but call my landline when cannot reach me. and the technician who came to do installation for me the crap he told me. (cannot change password cannot change ssid) OMG. I really regret now for taking the convenience to jump from ADSL to FIBER with singtel (despite the bad experience in ADSL time).


does lemon law cover internet providers?? Can i complain to lemon law?? to cancel the contract without fulfilling the 2 yr based on the service is not tendered as per contract? (not giving a stable connection) really fill like cancel off now.

Shocking experience is even youtube also cannot load for some videos with the broadband serivce. webinar sometime gena kick off. I duno is want me to force me to go to 1gbps just like the way they want to force me from ADSL to fiber by cutting off my ADSL connection.

So is your own fault?
Never set phone to Wifi/Mobile data auto switching. Also, there is a key sequence or call center can help you to disable the data plan for Hi card.

I had this issue when I first switching from normal phone to smart phone. Lucky a nice customer service lady help me to restore my stored value. What they do is to check the pattern of the data plan usage, they are experience enough to tell if this is due to switching to new phone or trying to ....

After that she help me to disable data plan on Hi card and I am good till now.

 

[hinamoriamu]

Whether to waive is up to the CSO justifications.

Since you set it to WiFi/Data on at the same time, you should also take part of the responsibility as the phone will just switch to whatever service that is active to get connected

Anyway just write and ask nicely to appeal it again.
List down the issue you faced in your home fibre to justify the waiver.
Some of the CSO if you shout on them, they will turn down your request for waiver

 

[AraiBoy]

So is your own fault?
Never set phone to Wifi/Mobile data auto switching. Also, there is a key sequence or call center can help you to disable the data plan for Hi card.

I had this issue when I first switching from normal phone to smart phone. Lucky a nice customer service lady help me to restore my stored value. What they do is to check the pattern of the data plan usage, they are experience enough to tell if this is due to switching to new phone or trying to ....

After that she help me to disable data plan on Hi card and I am good till now.

Ya my fault for choosing singtel. Wifi suka suka on off even during my sleep . U r lucky someone told u but im not.
What the auto switch thing can u tell me i go and do that when i reach home. That phone has not been on any PAID DATA USE BEFORE. I only use when i got it for free when i first sign up.the key sequence thing i only know now but its too late now

 

[AraiBoy]

Whether to waive is up to the CSO justifications.

Since you set it to WiFi/Data on at the same time, you should also take part of the responsibility as the phone will just switch to whatever service that is active to get connected

Anyway just write and ask nicely to appeal it again.
List down the issue you faced in your home fibre to justify the waiver.
Some of the CSO if you shout on them, they will turn down your request for waiver

I did not even switch location the phone has been in my room on the table all the while. Is my home fiber broadband that is having intermittent wifi. My laptop also experience that. Is just that i no need incur cost so i just let it go. But this time it incurred cost so im not going to swa like that. When i use adsl also like tst. Suka suka no internet. Then tell me switch to fiber noe same. Then for wat i switch.

Write to where?

 

[cscs3]

Ya my fault for choosing singtel. Wifi suka suka on off even during my sleep . U r lucky someone told u but im not.
What the auto switch thing can u tell me i go and do that when i reach home. That phone has not been on any PAID DATA USE BEFORE. I only use when i got it for free when i first sign up.the key sequence thing i only know now but its too late now

On Samsung phone. The option is call "smart network switch" under the wifi option. Also, there is several option under data to turn off application access via mobile data but WiFi only.

Smart switch is very tricky as it will use best connection. So if you have a weak WiFi signal at certain spot at home. Phone will also use mobile data. Avoide this setting unless you have lots of data plan to kill.

 

[Zapper1819]

Go m1. Cheap n good

 

[AraiBoy]

On Samsung phone. The option is call "smart network switch" under the wifi option. Also, there is several option under data to turn off application access via mobile data but WiFi only.

Smart switch is very tricky as it will use best connection. So if you have a weak WiFi signal at certain spot at home. Phone will also use mobile data. Avoide this setting unless you have lots of data plan to kill.

My smart switch is no on in my samsung edge phone n i also having same issue. So its app have to one by one check liao?

Im pissed cos the wifi connection not stable and due to tat i gota pay for prepaid. Tats rediculous since its "unlimited". Just now the cso very funny. She say "u say u no use the phone then y r u using it to call me now?" Think i got alot money to burn is it?? Free outgoing of cos connect it to use la. The stupid hotline always take so long to pick and always ask u on hold on hold. Just now tat call i used 1.5hr.

 

[hinamoriamu]

My smart switch is no on in my samsung edge phone n i also having same issue. So its app have to one by one check liao?

Im pissed cos the wifi connection not stable and due to tat i gota pay for prepaid. Tats rediculous since its "unlimited". Just now the cso very funny. She say "u say u no use the phone then y r u using it to call me now?" Think i got alot money to burn is it?? Free outgoing of cos connect it to use la. The stupid hotline always take so long to pick and always ask u on hold on hold. Just now tat call i used 1.5hr.

try here
https://info.singtel.com/faq-contact-us

Sometime SingTel people also lurking around to answer some questions but since your are asking waiver, normally they will still ask you call write in/call in.

 

[AraiBoy]

try here
https://info.singtel.com/faq-contact-us

Sometime SingTel people also lurking around to answer some questions but since your are asking waiver, normally they will still ask you call write in/call in.

Ok thank u for ur info. My fren tell me post on fb. Lol

 

[kenchi]

Have no issue with iphone and hub or m1 fibre even its down on fibre

 

[kenchi]

Seem like this samsung smart switch is like iOS wifi assist

All along this is not adviceabke to enabled so I guess is applies to android too

On Samsung phone. The option is call "smart network switch" under the wifi option. Also, there is several option under data to turn off application access via mobile data but WiFi only.

Smart switch is very tricky as it will use best connection. So if you have a weak WiFi signal at certain spot at home. Phone will also use mobile data. Avoide this setting unless you have lots of data plan to kill.

 

[renfred89]

Ok thank u for ur info. My fren tell me post on fb. Lol

you post here already and then you go post on fb, your identity will be known liao....

Anyway, this kind of background data activity will still happen again if you don't do something about it..

 

[renfred89]

Seem like this samsung smart switch is like iOS wifi assist

All along this is not adviceabke to enabled so I guess is applies to android too

samsung smart switch is an app that allows the transfer of user data from one device to another or to backup a device leh.

yeah, its advisable to disable it in view of unknown switch and eats into your data, worse still when you are roaming.......

 

[AraiBoy]

you post here already and then you go post on fb, your identity will be known liao....

Anyway, this kind of background data activity will still happen again if you don't do something about it..

I can always create a new fb acc

 

[AraiBoy]

samsung smart switch is an app that allows the transfer of user data from one device to another or to backup a device leh.

yeah, its advisable to disable it in view of unknown switch and eats into your data, worse still when you are roaming.......

Both my hp are not turn on lo. I think is just an excuse to siam. They are trying very hard not to refund full
They did refund partial

 

[AraiBoy]

For balance of less then 5sgd, ST is going to lost a client for good. Good job. I will never ever go back ST anymore.

 

[kenchi]

Oh is sounds like iOS Wifi assist hahsha pardon me

samsung smart switch is an app that allows the transfer of user data from one device to another or to backup a device leh.

yeah, its advisable to disable it in view of unknown switch and eats into your data, worse still when you are roaming.......

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