What should I do? Lazada Issue

[zeniith]

I recently purchased Gentle Typhoon fans from lazada. Today I received 1 when it should be a bundle of 2. What should I do? Contacted Lazada but they seem like they couldn't help with these kind of scenarios.

 

[harharhar]

I recently purchased Gentle Typhoon fans from lazada. Today I received 1 when it should be a bundle of 2. What should I do? Contacted Lazada but they seem like they couldn't help with these kind of scenarios.

You can ask the customer service to help you contact the seller. Or get the seller's contact details.

 

[rogue_strider]

I recently purchased Gentle Typhoon fans from lazada. Today I received 1 when it should be a bundle of 2. What should I do? Contacted Lazada but they seem like they couldn't help with these kind of scenarios.

There are 3 different sellers selling the the same bundle of 2 sets.

Anyway, you should continue to chase lazada cause they are the ones who will liase with the sellers. Or another way is to leave a review on the order so the seller sees them and maybe contact you.

 

[zeniith]

Thank you guys for the replies, guess I can only wait now. Will they send me that item without any conditions? Or must I return in then they send it to me again?

Yes, now I regret choosing that one.

 

[rogue_strider]

Thank you guys for the replies, guess I can only wait now. Will they send me that item without any conditions? Or must I return in then they send it to me again?

Yes, now I regret choosing that one.

Sometimes its accidental where they didn't read the order properly. Stuff happens.

I hope lazada comes through for you.

 

[wizardundo]

I did purchase item in pairs but only received 1. I contacted Lazada as well as leaving an enquiry at the seller's page. Seller was kind enough to deliver the missing one very next day.

 

[zeniith]

I did purchase item in pairs but only received 1. I contacted Lazada as well as leaving an enquiry at the seller's page. Seller was kind enough to deliver the missing one very next day.

Is it the same item as I bought or something else?

 

[wizardundo]

Is it the same item as I bought or something else?

Nono, totally different seller. Mine was household item.

 

[shadow84]

Show us the link u buy from. Maybe its for 1 pc and u see wrongly. Also u bought from tech dynamic (TD) or another seller? If its TD, perhaps can take photo of invoice and item and show them. They are a responsible distro.

 

[tmfwy]

I recently purchased Gentle Typhoon fans from lazada. Today I received 1 when it should be a bundle of 2. What should I do? Contacted Lazada but they seem like they couldn't help with these kind of scenarios.

Contact Lazada

Contact seller

Go to your orders page and select refund
Type in a reason ( Not all items delivered. Refund undelivered amount / resend item not delivered )

Lazada withholds payment to reseller for 15 and 30 days.
They will be in a better position to resolve this dispute with the reseller

 

[zeniith]

It is by td. I left a question on the item page ytd, but the question went missing? Not sure if they deleted it or not

EDIT: It came back up, not sure due to system error or not.

 

[Diaborex]

Any issue on lazada order straight away contact them. They have live support on their side also. Their service quite good should be able to resolve the issue for you. Don't need worry much.

 

[zeniith]

Any issue on lazada order straight away contact them. They have live support on their side also. Their service quite good should be able to resolve the issue for you. Don't need worry much.

I contacted them, but the best thing they can do for me is ask me to wait.

 

[Diaborex]

I contacted them, but the best thing they can do for me is ask me to wait.

Yeah, just wait. Worst case, if they can't get you the missing fan then request for refund then buy from the other sellers.

 

[zeniith]

Yeah, just wait. Worst case, if they can't get you the missing fan then request for refund then buy from the other sellers.

Okay, shall give it a few days. Thanks.

 

[shadow84]

If i were you, i would also contact TD as well. Show them invoice and photos of items received, see what they say. 2 chances better than 1?? Why restrict urself to just contacting lazada nia...

 

[kandinsky]

I ever had one similar issue with lazada. It wasn't a very high value item. Listing was $10 for two pcs. I quickly take screenshot in case it got changed. Then send in enquiry. After they look into it (this is why you need to wait), they decided to refund me $10 and ask me to keep the 1 pc, cos overseas seller + not very exp item, no point returning.

 

[zeniith]

Okay, so the situation has been resolved. Kudos to the prompt replies from tech dynamics sales team. They handled the situation efficiently, and sent someone to deliver the product to be today. The Lazada side updated the situation quite slowly, and it was more efficient to contact the seller personally to have the situation handled instead.