Hello everyone,
I purchased a Redmi phone online from Xiaomi, I like to seek advice on my incident.
May 02 - Received it via UPS delivery
May 03 - Opened the box and found a crack on its camera len protective cover. Contacted Xiaomi via online chat to report this and was advised to visit its service shop (not a center in my opinion), was given the contact and advised to call before visiting the service shop.
May 04 - Called up the service shop contact but there was no answer. Called up its customer service from its online contact number and was told that they will follow up and get back to me, very standard answer from the customer service staff throughout the whole conversation. Went to its service shop and was told that they cannot do anything for me unless Xiaomi issue me a letter stating that I am eligible for an exchange or repair. A letter stating this incident was given to me by the shop, and was told that my incident will be reported to the service manager. Nothing happen and no further contact from the service shop to date. Wrote to Xiaomi via mail requesting for the letter that the service shop required.
May 05 - Xiaomi replied asking me to visit their service shop, I replied telling them that I'd went and what I encountered. Xiaomi replied with a standard reply telling me that they will look into the matter.
No follow up to date. I understand that I'm not paying a lot for this phone but I believe I deserve a proper response from Xiaomi if I'm receiving a defected phone. What else can I do ?
Thanks in advance !
Buyers Beware
I purchased a Redmi phone online from Xiaomi, I like to seek advice on my incident.
May 02 - Received it via UPS delivery
May 03 - Opened the box and found a crack on its camera len protective cover. Contacted Xiaomi via online chat to report this and was advised to visit its service shop (not a center in my opinion), was given the contact and advised to call before visiting the service shop.
May 04 - Called up the service shop contact but there was no answer. Called up its customer service from its online contact number and was told that they will follow up and get back to me, very standard answer from the customer service staff throughout the whole conversation. Went to its service shop and was told that they cannot do anything for me unless Xiaomi issue me a letter stating that I am eligible for an exchange or repair. A letter stating this incident was given to me by the shop, and was told that my incident will be reported to the service manager. Nothing happen and no further contact from the service shop to date. Wrote to Xiaomi via mail requesting for the letter that the service shop required.
May 05 - Xiaomi replied asking me to visit their service shop, I replied telling them that I'd went and what I encountered. Xiaomi replied with a standard reply telling me that they will look into the matter.
No follow up to date. I understand that I'm not paying a lot for this phone but I believe I deserve a proper response from Xiaomi if I'm receiving a defected phone. What else can I do ?
Thanks in advance !
Buyers Beware
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