zym.sg Mobile (Singtel MVNO)

[hinsway]

I think I had made ZYM AI error, Erica replied me this...

Now craft response: concise, single paragraph, include store link, explain wait time 4-8 hours, already escalated urgent, cannot process refunds here so live agent must handle, suggest staying in queue or visiting store, apologize. Use double line breaks? Brand says use double line breaks for better formatting. Single paragraph but can include double line breaks? That would break single paragraph. But instructions: keep replies as concise as possible in a single paragraph. So one paragraph only, no extra line breaks. Also must use *bold* for emphasis per developer, but brand voice forbids bold for key info like times, prices. It's okay to use *bold* for emphasis. But earlier special formatting for WhatsApp: use *bold* etc. We'll include one bold maybe "sorry". Keep under 80 words.

Let's produce one paragraph: apologize, state escalated urgent, cannot issue refund, live agent wait 4–8 hours, offer store link for faster help, ask to remain in queue.

 

[Chuck Norris]

Worse Cso ever. Will port out rest of my lines thanks to the non exisistent AI chat replies keep asking me 4-8 hours.

 

[twosix]

Yah, worst support. I asked them about joining back before 12 mths port out and they quote the whole support doc to to me few days later. I already read that doc. Haha.

On the contrary, z1 support is very responsive. Within working hours surely they will reply back.

 

[noangel7]

Zym WhatsApp replied me this before

We must craft response per brand: concise single paragraph, double line breaks, bullets when listing multiple items. No bold for key info; but earlier developer said use *bold* for emphasis in WhatsApp, but brand voice says do not use bold for key info — conflicting. Follow brand: do not use bold for key info. But earlier system developer message said use *bold* for emphasis. However brand voice is higher priority. Use plain text, maybe italics? Brand said use double line breaks. Also must include URLs if KB contains any — yes include https://zym.sg and https://www.facebook.com/zym.sg.

Provide steps: toggle airplane, reinsert SIM, try SIM in another phone, manually select network, check app for data used, check zym.sg or FB, option to remain in queue (they already did). Also offer Type 1 store or continue waiting for live agent? They are in queue. But when escalated, no agent available— we previously said they'll be connected. Keep concise.

Let's produce single paragraph with double line breaks. Use bullet list for steps (since multiple items). Under 80 words. Count words ~ maybe 60.

 

[sibeiTrolled]

I think I had made ZYM AI error, Erica replied me this...

Zym WhatsApp replied me this before

LOL

<think> portion broke and flow into output.
What you 2 do sia, prompt it for their thinking process ah?

 

[hinsway]

Finally they replied me that it is their billing error.

Please check your bill if there is any wrong bill...