M1 FIBRE BROADBAND DISCUSSION / NETWORKING SETUP / INFO / PROMO

[SPEED]

AhWise my m1 fibre 50mbps contract I wish to upgrade to 100mpbs with the new black ont. Is there anyway you can sign me up to 100mbps? I willing to pay early penalty. Thanks

 

[SaLvAtoOo]

i jus signed up.. nv offered to buy the router at $209.. .is it still avail?

Some sharing of Asus RT66U: Its a good router ($209) that you can purchase from M1 if you sign up fibre broadband. Usual Price at $289.

to clear some doubts why i recommend people getting the Asus RT66U, my wireless using the a old Linksys WRT160N result is about 25Mbps Download & 20Mbps Upload at M1 100Mbps Fibre plan.

My result using Asus RT66U wireless 5m away from router from line of sight:


My result using Asus RT66U wireless 7m away from router in closed door bedroom:


My result using Asus RT66U wireless 6m away from router in closed door toilet:


My result using Asus RT66U (wired) direct to Router:

 

[homedriver]

i jus signed up.. nv offered to buy the router at $209.. .is it still avail?

Same for me. I ask the person he has no idea for the rounder, he only offer the linksys one.

 

[shadowandy]

Is there 21 months early upgrade for M1 fiber connection? Mine is the old 25mbps for $39 (no freebies) plan.

 

[O'Ren~]

direct connection to ONT via cat5e~~

US server : terrible!!

how come get this kind of speed for US server even with direct connection??
Does M1 have guaranteed fiber speed promise?>

Like AhWise said, it is normal. In Singapore the speeds recorded with US and some EU servers are VERY low. Even if you get a 300MBPS plan, you will still get the same results. They are either voluntarily capped by the ISPs or it requires a bigger investment for them to get access to good speed over the sea. Either way, for now, it doesn't matter which type of line you are connected with here in SG, you won't get anything better unfortunately

 

[wira]

hi
am planning to subscribe to M1 200 Mbps for the promo of $49/mth.

Do i need to go down to M1 shop to sign up ? no way to sign up via phone, email or fax in form ?

 

[AhWise]

AhWise my m1 fibre 50mbps contract I wish to upgrade to 100mpbs with the new black ont. Is there anyway you can sign me up to 100mbps? I willing to pay early penalty. Thanks

this gotta go M1 Shop to do it. Better for you to call the Hotline first before doing so.

 

[AhWise]

i jus signed up.. nv offered to buy the router at $209.. .is it still avail?

by right can. good if u can bring along the documents that you sign previously. the demand for Asus is quite high, so maybe shop stock run out.

 

[AhWise]

Is there 21 months early upgrade for M1 fiber connection? Mine is the old 25mbps for $39 (no freebies) plan.

did you receive any letter? otherwise you can call hotline 1627 to see any upgrade option. Case by Case basis for 21mths upgrade.

I think need 22mths.

 

[AhWise]

hi
am planning to subscribe to M1 200 Mbps for the promo of $49/mth.

Do i need to go down to M1 shop to sign up ? no way to sign up via phone, email or fax in form ?

can arrange for a home or office visit if keen to sign up. if getting the Asus RT66U router @ $209, let me know in advance in order to bring down during the signup. Cash payment upfront though.

 

[wira]

can arrange for a home or office visit if keen to sign up. if getting the Asus RT66U router @ $209, let me know in advance in order to bring down during the signup. Cash payment upfront though.

Hi
I have an existing Dlink -655 Wireless N router. should be good enough to re-use ?

 

[AhWise]

Hi
I have an existing Dlink -655 Wireless N router. should be good enough to re-use ?

that is good enough =)

 

[wira]

that is good enough =)

So is it still possible to arrange home./office visit for sign up or do i need to go to M1 shop as there's no convenient m1 shop near my home and office.

 

[shadowandy]

did you receive any letter? otherwise you can call hotline 1627 to see any upgrade option. Case by Case basis for 21mths upgrade.

I think need 22mths.

I see. Cos my friend on 100mbps for $39 with freebies got 21 month upgrade option while mine 25mbps for $39 got no 21 month upgrade option. Seems like M1 likes to milk its customers.

 

[AhWise]

So is it still possible to arrange home./office visit for sign up or do i need to go to M1 shop as there's no convenient m1 shop near my home and office.

can no problem. mind msg me your contact?

1) Name
2) Service Address (unit number & postal code)
3) Prefer date/time to sign up

My contact number at my signature =)

 

[wira]

can no problem. mind msg me your contact?

1) Name
2) Service Address (unit number & postal code)
3) Prefer date/time to sign up

My contact number at my signature =)

thks. Have PMed you

 

[android]

Usually, how long does it take for m1 to come and install the ONT from the date of signup?

 

[Nurazhar]

another update.. as based on my prev posts, M1 came today and installed the black ONT.. the service engineer plugged in everything, but when he tested the internet, he could not get an IP.. a quick call shows that my account was still tagged with the VLAN (which requires me to use RG).. it surprised me and really pissed me off as i have indicated from the start that i will only be using the black ONT and will be returning the RG..

on top of that, M1 cut off my 100mbps at 12am sharp last nite even tho i was promised that there would be uninterrupted internet access until i have ported over to the 2nd point on the TP with 200mbps.. i called 1627 after the service engineer left my house (his job was basically done), and transferred over to the technical team, which took down my details and said they would call me back.

for every half an hour when i was not called back, i called again and left my contact (this is becuz i have no had an internet connection since 12am).. until after the 3rd time, they said the next available staff will call me back.. i have no idea how they prioritize calls, but i tot my case was a straighforward as it can be (juz get them to remove the vlan tagging on my account and everything should be fine, as advised by the service engineer and ahwise)..

they called me back at 1155, and told me that to remove the vlan tagging, will take another 3 working days to get the request through, and advised me to use the RG for the time being (meaning i cant return it today). i dun even wan to think about my DV, which will make me even fuming..

now i'm stuck, paying for 200mbps since the day i recontracted (i think 3rd dec) but service activated today, but still stuck on 100mbps (due to RG usage).. and not knowing when i can actually use 200mbps with such stupid issues arising..

on a side note, even tho i was told that i would not be charged for recontracting even tho i am on a premium plan, the $47 was still billed to me. i called them up and asked them to double check my call logs with past CS, before they said they will waiver the charges and rebate me in the next bill.. i will follow up on this..

it's a bit disappointing that i face these issue when recontracting cuz it was very smooth when i was a new customer.. i guess it doesnt help having an additional 3 mobile lines and 2 mobile bb lines under my name.. if u are recontracting, i would recommend to look at others and ask for their experience too.. and hope that mine is a one-off..

today at 1530, m1 tech support called me to inform me that they will be doing the cancellation of vlan tagging to my account by 1630.. when i reached home to test the connection, everything seems to be fine.. (finally!)

but my DV is still offline.. will be calling them tmr to ask on its status..

 

[SaLvAtoOo]

today at 1530, m1 tech support called me to inform me that they will be doing the cancellation of vlan tagging to my account by 1630.. when i reached home to test the connection, everything seems to be fine.. (finally!)

but my DV is still offline.. will be calling them tmr to ask on its status..

finally u got the black ont and got rid of the white one. so in a nutshell, what will u suggest for other ppl who wish to change their white to black to prevent all these cock ups? sign up as a brand new separate account and pay double for the time being?

 

[Nurazhar]

today at 1530, m1 tech support called me to inform me that they will be doing the cancellation of vlan tagging to my account by 1630.. when i reached home to test the connection, everything seems to be fine.. (finally!)

but my DV is still offline.. will be calling them tmr to ask on its status..

okay, my DV is now fine after leaving it overnight.. maybe i was too excited and did not check properly yesterday.. so the only thing pending on my end is the waiver of the termination charges in the next bill..

finally u got the black ont and got rid of the white one. so in a nutshell, what will u suggest for other ppl who wish to change their white to black to prevent all these cock ups? sign up as a brand new separate account and pay double for the time being?

i wouldn't suggest signing up as a separate account.. some people may be already using their preferred username, or have other lines under their name for bundled discount.. as frustrating as it was, the positive thing i can take out from my experience was that i faced very limited downtime (although it was during the time i was doing work) as promised by the CS.. so if you want to change from white ONT to black, maybe the following list (non exhaustive and based on my experience) might be useful:

- check recontract eligibility (21/22 months for non-premium contracts, 23 months for premium contracts)
- able to recontract? do ask about waivers of charges (termination of previous contract, installation of ONT, activation of service, returning of ONT). so far the only thing i should be paying for is the collection of white ONT from NC.
- if u are recontracting from a premium account, do take note. based from my experience, the M1 shop is unable to key in my recontact details into the system as it is not capable to terminating the premium account, so i had to fill in the hardcopy contract. the staff also told me that the manager will email the tech support as the recontract is not reflected into the system yet. my advice: PLS PLS PLS call 1627 after 2 days and confirm if everything is in order. i did not, and lagged behind by a couple of days.
- if you can't afford the downtime of 7-10 days, ask how they can ensure your connection is not disrupted. as per prev experience by other users and me, they will recommend activating 2nd fibre port on TP before sending their M1 engineer to install the black ONT. these are 2 separate appointments, and should be within 2 days of each other. NC port activation will take about 30mins (20-25 mins outside the house to link the cable, i think, and 5 mins in the house to test 2nd port connectivity), M1 black ONT installation will take abt 5-10mins (engineer will set up ONT and test for internet connectivity)
- if you can afford a downtime of about a day, maybe you can call M1 technical support 2-3 days before the day of the M1 appointment, and request to remove the vlan tagging from your account (vlan tagging is used to ensure u are connecting using their router only) as it is not required for black ont (plug and play)
- u can always request to remove vlan taggging later (after the setup of black ont, like me). in this case, you will still access the internet using the RG, but you can see if your service is up by doing speedtest. in my case, i upgraded from 100mbps (upload 50mbps) to 200mbps (upload 100mbps), so when i do speedtest, my dl speed is still abt 97mbps (bottlenecked by RG), but my upload speed is abt 90mbps (prev was 40-45mbps). this way, i know my service is already at 200mbps.
- for DV, i saw from prev posts that it takes abt 7 days to transfer. i am assuming that this is only is you are coming in from another operator. my DV service is barely disrupted (except on the nite the vlan tagging was removed, but next morning it is fine), so if u are a recontract customer, u may not need to worry about this. maybe AhWise can clarify on this?

*Special note*
When u call 1627, always tell them to indicate in ur case log on what u requested (dates of appts, date to deactivate vlan, waivers, stuff like that) cuz i think there is a history for them to refer. my mistake was i assumed they will take note, but after some calls in and realized there are no traces of my prev calls, i proactively told them to note what i said down. it seems to help.

juz my 2cents worth.. M1 by far have the best fibre service (comparing to my other friend with other ops fibre plans), but maybe customer service wise, can still improve..

Returning the RG
Missing components are chargeable!