DBS Live Fresh Card

[LonelyMan]

https://www.dbs.com.sg/personal/promotion/cards-signup

Sent from the International Space Station using GAGT

Thanks you very much

 

[Sausage]

If you don't know your stuff well the CSO will try to smoke you

 

[JC2015]

If you don't know your stuff well the CSO will try to smoke you

I believe the T&C does not state the 15th.

 

[Squaredot]

I still prefer the previous communication mode via secured email.

My personal experience with their LIVE CHAT is not satisfactory too.
I guess the CSO are not knowledgeable enough to give the correct answer LIVE. Replying secured email allows them more time to check and write a proper reply.
I hope DBS bring back the secured email in ibanking

 

[Sausage]

15th is not the issue

the issue is their CSOs don't even know about the basic 5% cashback associated with online spending for the card

 

[Charlie_Zhan]

I believe the T&C does not state the 15th.

actually dbs ownself giving conflicting info to confuse cardholders...

this t&c points 12.

https://www.dbs.com.sg/iwov-resourc...ave-platinum-card/live-fresh-cashback-tnc.pdf

"10. Cashback set out in Clause 1 and Clause 2 will be credited to the Principal Cardmember’s Card Account (that is of
good standing) by the 30th calendar day following the last day of the calendar month the Eligible Spend is charged
and posted into the Card Account."

then if you read this live fresh card FAQ point 12.

https://www.dbs.com.sg/iwov-resourc...ave-platinum-card/live-fresh-cashback-faq.pdf

12. When will I receive my cashback?
A: Your cashback will be credited to your Card Account (that is in good standing) on the 15th calendar day
following the last day of the calendar month the eligible spend is charged and posted into your Card
Account.

one moment say 15th of following month, next month say 30th of the following month. haha
and the best part is.. the links to these 2 pdf files are given right next to each other on the product page.

https://www.dbs.com.sg/personal/cards/credit-cards/live-fresh-dbs-visa-paywave-platinum-card

 

[Charlie_Zhan]

Please have a look at the T&C:

You need to spend at least $500 within the first month to qualify for the gift and "The Gift will be credited to Qualified Cardmembers’ Card account within 60 days after the last month which the Qualifying Spend was met." You will only get the sign-up gift up to 3 months after you got the card, provided you meet the minimum $500 spend in the first month.

https://www.dbs.com.sg/iwov-resources/pdf/cards/promotions/cardsignup/dbs-credit-cards-application-promotion.pdf

I spent $700 already.

sibei jialat.. give t&c link + quote the exact clause and still cannot see the reason why... maybe need enlarge and change color or highlight the keywords then you can understand why you havent receive anything.

 

[paurusu]

actually dbs ownself giving conflicting info to confuse cardholders...

this t&c points 12.

https://www.dbs.com.sg/iwov-resourc...ave-platinum-card/live-fresh-cashback-tnc.pdf

"10. Cashback set out in Clause 1 and Clause 2 will be credited to the Principal Cardmember’s Card Account (that is of
good standing) by the 30th calendar day following the last day of the calendar month the Eligible Spend is charged
and posted into the Card Account."

then if you read this live fresh card FAQ point 12.

https://www.dbs.com.sg/iwov-resourc...ave-platinum-card/live-fresh-cashback-faq.pdf

12. When will I receive my cashback?
A: Your cashback will be credited to your Card Account (that is in good standing) on the 15th calendar day
following the last day of the calendar month the eligible spend is charged and posted into your Card
Account.

one moment say 15th of following month, next month say 30th of the following month. haha
and the best part is.. the links to these 2 pdf files are given right next to each other on the product page.

https://www.dbs.com.sg/personal/cards/credit-cards/live-fresh-dbs-visa-paywave-platinum-card

No - the TnC and FAQ are aligned although may confuse most people.
TnC basically say DBS will pay the rebate by 30th day next month , while FAQ mention to pay on 15th next month.

It doesn't contradict as TnC just give more tolerance of the rebate payment , while FAQ pinpoint the exact date.

By doing this , they can change the payment date and keeping TnC (while only changing FAQ)

 

[OngHuatHuat]

Anyone knows if overseas paywave eligible for the cashback?

 

[kawaii_boy]

Jan ($620) spent but DBS split into Jan ($260) and Feb ($460) statements, don’t know how they going to credit my cashback...

 

[shpesft]

Cashback is based on calendar month so the splitting of the transactions across two statements don’t matter. Alternatively, you can call up the hotline and request for them to shift the statement cut off date to end of the month. I got mine changed to the 30th of the month

Jan ($620) spent but DBS split into Jan ($260) and Feb ($460) statements, don’t know how they going to credit my cashback...

 

[Sausage]

sorry need help coz too many pages to go thru

for DBS live fresh, is the spending to get cashback by calendar month or billing cycle?

if my billing cycle is on 23rd of every month, if i spend on the 23rd, will it be counted as spending for the following month, or will it be counted as last day of existing cycle?

 

[Trazora]

sorry need help coz too many pages to go thru

for DBS live fresh, is the spending to get cashback by calendar month or billing cycle?

if my billing cycle is on 23rd of every month, if i spend on the 23rd, will it be counted as spending for the following month, or will it be counted as last day of existing cycle?

by calendar month, transaction date

 

[Sausage]

thank you
10char

 

[Jacqueline.]

does topping up ezlink card contribute to min spend of 600 except there's no cashback?

TIA

 

[Squaredot]

does topping up ezlink card contribute to min spend of 600 except there's no cashback?

TIA

3. Qualifying Spend includes retail transactions and recurring bill payments that are in local and foreign currencies posted to the Card Account at the point of computation of the Cashback. It excludes posted 0% interest-free instalment plan monthly transactions, posted My Preferred Payment instalment plan (“MP3”) monthly transactions,interest, finance charges, cash withdrawal, Cash Advance, balance transfer, smart card, AXS payments, SAM online bill payments, bill payments via internet banking and all fees charged by DBS.

Supplementary Card spend can be included in the calculation of Qualifying Spend.

 

[Charlie_Zhan]

has anyone tried paying for sp services bill using their mobile app to see if it's counted towards to minimum spend?

not referring to cashback since it's explicitly stated under transactions not eligible for cashback.

Sent from International Space Station using GAGT

 

[kawaii_boy]

Hope so. Will wait for it.

 

[revhappy]

has anyone tried paying for sp services bill using their mobile app to see if it's counted towards to minimum spend?

not referring to cashback since it's explicitly stated under transactions not eligible for cashback.

Sent from International Space Station using GAGT

Yes, it is counted, I have tried. Ezlink card top at MRT also counted.

Sent from Xiaomi REDMI NOTE 4 using GAGT

 

[5408854088]

the cash back is for spending in calendar month but the billing is cycle is not calendar month. how is this suppose to work?