Hi everyone, I have some words of caution regarding my bad experience with
Visionary Interior ID Gerard Chin.
I've left honest Google and FB reviews on their page, and all they've done so far for "service recovery" is to BLOCK me on FB immediately

really super professional.
- >2 month delays past the completion date stated to us by ID Gerard. Currently at the last few bits of our renovation but we just can't continue working with him anymore.
- Earlier on during our renovation - Checked with ID Gerard multiple times to confirm the date of delivery+installation of TV, sofa, bed, curtains, to suit HIS reno progress and schedule. Already postponed delivery+installation date prior to that because reno items could not be completed. On the date of delivery+installation confirmed by ID Gerard, carpentry was still not completed, floor protection and scaffolding was still everywhere in the unit, and he expected TV sofa bed and curtains to be installed as planned. All external installation parties declined installation because my items would be damaged if installed at that time. All external parties had to reschedule.
- Another incident - ID Gerard and his electrician (attitude is not great) kept us waiting for 2 hours past the scheduled meeting time of 10 AM. He was not responding to texts during the 1st 45 min of the 2 h we were kept waiting.
- ID Gerard will tell you "renovation is like that one, don't need to get angry". If anyone out there is looking for this kind of EXCITING reno experience, please go ahead and work with him. He did apologise after the above events occurred, but the apologies turned out to be empty because the rest of the reno progress did not improve and continued to have multiple delays with no explanation (e.g. "I think painter will not come today") and no updates without us having to chase for them.
- Our renovation experience ended with us asking 3x over 2 working days for updates, because he was not replying, not even to tell us "I'm busy, I will reply later at ____/by _____." We were NOT asking WHY something is not done, but just for UPDATES. ID Gerard replied us with essentially: if we want to hunt him down at his office (to get a reply!), he will wait for us to hunt, and told us "usually such hunts go 2 ways". Wow what an EXCITING experience with Visionary Interior!
Maybe I'm suaku or what, but is this the standard of ID to be expected in SG? When we are paying customers who are actually hiring them? I have never delayed payments to them during the entire time working with them. Everyone please share your experiences with me if I should really be accepting this kind of service and that "renovation is like that one" as ID Gerard says.
Please warn your friends and family if they are choosing IDs!