[CONSOLIDATED] SimplyGo EZ-Link card issues, questions and answers

[Laneige]

Prob people who prefer old card take longer to see their balance and do some mental calculation if it's correct. Hold up the queue. Then complain why others take so long to get down after tapping. If its wrong even worse, they try to complain to bus driver as if driver can do anything and refund them... Then hold up the bus even longer.

They also like to spend longer queuing up for disputes at the Transitlink offices.... Then complain why people at the booth take so long to explain to the CSO because they cannot properly explain what bus they take, from where to where, and what time etc.

As people grow older, they become forgetful, these apps are supposed to help them remember and keep track of their expenditure when travelling. It can also help to keep track of whether you are within the 2 hours of doing transfers and getting the discounts. Unless you tell me people can memorise exactly what time they board the bus. Or they can rember how much balance they have in their card which they use couple of weeks ago. Or worst, they keep multiple cards and forget how much each card have and which ones to top up. But they prob don't mind either trying each card out in the bus (and holding up the queue) or making their way to the ATM or train station to check their balance. Pretty much how they don't mind queuing to update their bank books, which they can sometimes misplace.

Actually the excuse that the elderly wouldn't know is pretty lame, pretty much most of the elderly have Senior Concession Cards (60 years and above) which are NOT required to update. Unless you're a foreigner who don't qualify.

The only issue with the system is whether it can cope with the huge influx of new users by the 1st of June. As it is, the system is fine with the current number of users but how will their servers and network cope with a million or more new transactions a day.

EXCUSES N JUSTIFICATION

 

[chenaz]

Seriously? Then that’s why LTA do such cui system n still can justify ?
In the first place must make sure can do basic then go n change
Not change to something more unfriendly

Something have to let go when comes to revolution

 

[guile]

https://www.techgoondu.com/2024/01/...ment-has-liftoff-elsewhere-but-not-singapore/

Quite a good article to read why Japan can have the system but Singapore can't. Market too small to include the smart chip used in EZ Link cards in our mobile devices. Like what they did to allow the Suica Chips to be put in phone made for their market.

If anyone is to blame, blame Nets and Ezlink to come up with 2 different systems in the beginning and the Govt coming up with Cepas and now following a standard used by the various Credit Card companies.

 

[guile]

EXCUSES N JUSTIFICATION

You do you, eventually you have to adopt to a new system. Meanwhile those who have been using it for years have been enjoying topping up their cards at home and checking their balances and travel history anytime. Before the whatever convenience fee kicks in. By then you like everyone else too have to pay for it... But at least early adopters didn't have to for a couple of years in the early stages. You gain some control, you lose some control.

I mention before I rather they don't force it on anyone. Cos I like it the way it is now, the speed, convenience and efficiency with the current no of users etc... And with more people being forced to use it, unless they bothered upgrading their servers and network, it will start to feel sluggish and more issues may arise.

 

[Laneige]

Something have to let go when comes to revolution

Common sense???

 

[Laneige]

https://www.techgoondu.com/2024/01/...ment-has-liftoff-elsewhere-but-not-singapore/

Quite a good article to read why Japan can have the system but Singapore can't. Market too small to include the smart chip used in EZ Link cards in our mobile devices. Like what they did to allow the Suica Chips to be put in phone made for their market.

If anyone is to blame, blame Nets and Ezlink to come up with 2 different systems in the beginning and the Govt coming up with Cepas and now following a standard used by the various Credit Card companies.

Our banking is liked our society
Rojak

all the talk abt efficient etc doesn’t exist when it comes to payment mode

do the right things
Or do the things right
Hmm

 

[IndigoEyes]

Anyone else felt suspicion with this saga? I feel like they created this controversial move so people got something new to talk about and distract them away from the effects of the GST increase.

This wasn't the first time see similar pattern lol. Create one new controversy to lessen the effect of another controversy. Intentional or not, one thing for sure it did work lol. Now less people talked about how their food price can go up by 20% from 1% gst increase.

 

[Hat0218]

Ezlink app will also show your payment transaction when you use your ezlink card to make payment at places likes MCD, 7-11 and etc.

SimplyGo app only show transportation payment transaction

hi joker

 

[groo-the-wanderer]

Actually i quite like to review the transaction through the apps. Can just scroll through and see it weekly. Anything wrong just put dispute and they will refund it.
I have been using it since it started because i can use 1 card for cc and ezlink.

The old ezlink have to queue at control station or worse email them if there is any missing tap-out.

How does simplygostan show that you have tailgated ? Won’t u just see that you travelled from tuas to Pasir Ris instead of getting off at tanjong pagar ?

 

[ceestudent]

How does simplygostan show that you have tailgated ? Won’t u just see that you travelled from tuas to Pasir Ris instead of getting off at tanjong pagar ?

It will show as missing entry or exit with much more expensive charges. Very obvious one.

After that you can put up dispute, select where is the correct entry/exit. Usually it will be approve and refund after 1 week. It is very easy for them to check/verify if your trip is consist of few mode. Because it have time stamp and last entry/exit

 

[vbhelper]

My goddess qinkai supports and uses Simplygo. She declares it on TV.

Funny thing is they invite Nus professor instead of LTA staff to talk

 

[BlackWing1977]

Now on Channel 8 news.. they asking the PHD guy about concession card why dun need to upgrade to SimplyGo.. why he end up talking about monthly concession card?? Same thing meh??

https://www.simplygo.com.sg/transit...d users are not,full list of concession cards.

https://www.transitlink.com.sg/concession-cards

Looking at the list... Passion Silver and Workfare is still regular EZ-link just that you take transport got discount leh...

 

[ninelives]

sry for nub question

 

[feitz]

i think can.

 

[RyanJ]

Yes u can.

U can just tap via Google wallet / Apple Pay. But if u register under SimplyGo then the app shows fares and bus / train taken from what station to what station at various time stamps.

 

[tatsit]

ATM cannot

 

[savoirex]

can tap. cannot see the trip details and claim refunds lor...

 

[makann]

tiagong is ky

 

[Squeezer]

another noob Q.... for credit cards the fare are the same as simply go? i.e feeder, mrt, bus in 1 trip.

 

[enimen]

What if your NFC chip on phone or card not working correctly and it keeps erroring? Then u cannot ride train that day?