I am typing this with my mobile data. It is 1 month and starhub unable to complete ultraspeed re-con. Angry and ranting.
From this experience, i feel they are bunch incompetence cowards hiding behind their poor call center side. I used since cyberway internet and have never encountered such nonsense.
So i suspect their Backend network team and NLT drag their feet and very irresponsible. Despite the promises of their email team. I want to know who they hired, overpaid cannot solve a resident issue.
So they have their 1633 mainline with basic troubleshooting and then report Backend Network, and this useless BE team supposed to solve without any involvement from me and will pass the message to their call back team 68097000 after 48 hours, who are also bunch of ninja callers, two short rings if you missed, they auto reschedule the calls.
So their nonsense drag cannot solve for a month. Despite reassurance from their AI generated responses from email team that borders on lies and lies and sweet lies about actively escalating monitoring confirming will work.. lies that involve singtel occupying a TP despite never using singtel! Despite copying IMDA and MCI. They feel untouchable by the regulators.
Now without internet after installing the ONT and Router. Their 1633 can detect the ONT but no IP. Want to speak directly to Backend network team to jointly troubleshoot, cannot.
What super angry is the earlier ONT cannot sync appears to be either Network Team or NLT gave the wrong OAC (believe is ONT activation code) to installer. It took them 2 weeks to do something and another week to involve NLT 2nd inspection, 3 installer visits.
Who knows how to contact their ceo network hod, i want to copy their lack of courage too. MCI better audit their processes and productivity before involving any of the 100m investments
https://www.straitstimes.com/tech/s...-upgrade-national-broadband-network-to-10gbps
where else can i find discussion on ISP ultraspeeds, reddit no active discussions, facebook they hide my feedback like cowards. who else suffering for starhub cowarding behind responsibilites