New 10Gbps/5Gbps/6Gbps/3Gbps XGS-PON based plans

[trenzterra]

Just came back from holiday... now during peak period speed can go as low as to 1.5Gbps. Really sucks.

 

[Henry Ng]

Just came back from holiday... now during peak period speed can go as low as to 1.5Gbps. Really sucks.

My guess is in some locations where there are too many 5Gbps or 10 Gbps users then not enough bandwidth for everyone. Hopefully it got resolved after NLT upgraded our NGBN islandwide. Some locations NLT may already started working on it so it may be a temporary issue. Some undersea cables are on the way too so most likely we may be able to get better performance in future. Connection to CDN may improve too. Remember when 1Gbps was newly launched, many users are having issue getting 1Gbps speed including myself. ISP launched the plan too earlier when the infra is not 100% ready. Let's wait and see.

 

[kimsix]

feels like ISP still stingy with capacity, a non-issue if they open the tap more...

we can get the expected speeds....if you speed test early in the mornings

3.30am

 

[Henry Ng]

feels like ISP still stingy with capacity, a non-issue if they open the tap more...

we can get the expected speeds....if you speed test early in the mornings

3.30am

True la. May be they can not turn the tap bigger and need NLT help to do the upgrade first. I am guessing.

 

[kimsix]

Don’t mean to sound rude but can we have humans exchanging messages here, instead copy/paste ChatGPT’s?

for those on SH 5/10G plan, please feedback the issues using this GPT template
combine our voices, they will listen


https://www.starhub.com/personal/forms/onlinefeedback.html

"
Dear StarHub,

I am writing to inquire about the performance of my UltraSpeed 10Gbps plan and the bundled TP-Link EB810V router.

Performance Discrepancy:

I have observed internet speeds that fall short of the advertised 10Gbps up/down, particularly during daytime hours. Speeds have dropped as low as 2.5Gbps. To ensure I am receiving the full bandwidth capabilities of Ultraspeed plan, I kindly request a thorough investigation into this matter.

EB810V Router Optimization:

• Firmware Updates: My research suggests the EB810V router may not benefit from a regular firmware update schedule. Implementing a scheduled update process aligned with TP-Link's latest security patches and performance improvements could optimize the router's performance for all users.
• Hardware RAM: My research suggests the EB810V utilizes the Qualcomm Network Pro 1220 chipset with 2GB of RAM, contradicting the information listed on the StarHub website, which specifies 1GB of RAM. The current firmware appears to be limited to utilizing 1GB of RAM too. While I understand cost considerations for future revisions, I strongly recommend maintaining the 2GB RAM configuration for the current EB810V model. Additionally, prioritizing a firmware update that addresses the full 2GB of RAM capacity will significantly enhance performance. This ensures a superior user experience for customers with multiple high-speed devices connecting to your Ultraspeed plan.
• 10Gbps Combo Ports: EB810V boasts a 10Gbps(Ethernet) + 10Gbps combo port (Ethernet/SFP+). Investigating the possibility of a firmware update to enable the SFP+ functionality and allow users to reassign WAN and LAN capabilities on these ports could provide greater flexibility and future-proof the router for advanced network setups.

Thank you for your time and attention to these concerns. I look forward to your prompt response and a resolution.

Sincerely,

[Your Name]
"

 

[Apparatus]

feels like ISP still stingy with capacity, a non-issue if they open the tap more...

we can get the expected speeds....if you speed test early in the mornings

3.30am

Like that very good liao mah. Why you exepct every second to get such results?

 

[Henry Ng]

Like that very good liao mah. Why you exepct every second to get such results?

May be in future we can get such speed most of the time? Let's wait and see la.

 

[Mach3.2]

Like that very good liao mah. Why you exepct every second to get such results?

But when they are selling 5Gbps services, and you don't even get at least 5Gbps during peak hours, it's gonna be a problem right?

 

[Apparatus]

But when they are selling 5Gbps services, and you don't even get at least 5Gbps during peak hours, it's gonna be a problem right?

Whose problem is that if the SH trooper can show you he can achieved the rated speed huh?

 

[Mach3.2]

Whose problem is that if the SH trooper can show you he can achieved the rated speed huh?

I don't think we are talking about the same thing.

good talk.

 

[Henry Ng]

I don't think we are talking about the same thing.

good talk.

Most likely such 5Gbps plan user may get about 2+ Gbps during peak hour and most likely after the NGBN has been upgraded then issue resolved. Now a bit troublesome but it is ok as many websites have CDN so no problem. Just wait and see. When 1 Gbps was new, users also have such issue.

 

[stephenbishop]

Whose problem is that if the SH trooper can show you he can achieved the rated speed huh?

But can he show you that? He will have to visit the customer between 8pm an 12 midnight to even try and then he will fail!

 

[Singrish]

SH speed issue has not been resolved till today and look like they do not care much and just keep saying they are investigating. Hopefully after Netlink Trust upgrade it will be ok.

Noob question, since SH bought over MR i assume one day MR will migrate over to SH server. So will MR users have this same issue with speed, assuming they’re not already?

 

[Henry Ng]

Noob question, since SH bought over MR i assume one day MR will migrate over to SH server. So will MR users have this same issue with speed, assuming they’re not already?

Yes, one day sure migrate over.

 

[Apparatus]

But can he show you that? He will have to visit the customer between 8pm an 12 midnight to even try and then he will fail!

So are you expecting that every second you'll get the rated speed?

 

[Henry Ng]

Well, try to complain to IMDA.

 

[twosix]

You are early adopters, aka beta testers. Dun complain lah.

 

[stephenbishop]

So are you expecting that every second you'll get the rated speed?

Of course not- but I do expect to receive "practical" rated speed (say approx. 8.2DL and 7.3UL) at least 90% of the time when I test between 8pm and 12 midnight. This is what I get for the other 20 hours in the day from SH!

The sad reality as far as SH speeds are concerned is that getting even half that in the 8pm-12mn window is rare to never (at least for me). And if you have been following other users posts, they have been getting DL speeds substantially lower than mine in that 8pm-12mn window!

Btw, the 90% assurance level is what is used by the local telcos to report their achieved speeds.

 

[stephenbishop]

You are early adopters, aka beta testers. Dun complain lah.

Sorry to disappoint you, but I am the complaining type when I do not get what has been sold to me (outside the trial phase). Whether my complaints make any difference is another matter. I happen to believe that if sufficient numbers of customers complain both to the telco and to their regulator, they will make an impact.

 

[twosix]

Sorry to disappoint you, but I am the complaining type when I do not get what has been sold to me (outside the trial phase). Whether my complaints make any difference is another matter. I happen to believe that if sufficient numbers of customers complain both to the telco and to their regulator, they will make an impact.

Go on. Haha. See who will listen to u. 10gbps just started. Even imda will not support u whiners. As if money can get one everything.