This happened in 2010 and my friends recommended this hotel so I called in and confirm my booking as they don't even have a email address. This is the worst part, no email = no black n white. So I also LL suck thumb.
Anyway, confirmed booking with the counter staff over the phone, asked me to call them when I am in taiwan, I still double confirm date making sure it's correct. Best part comes, 1 day before I reach, called and hello hello them. Told me no booking, argued for almost 20min, die die say no booking and cannot find. And ask me go find my own hotel, they cannot help me. Did not even offer to help me get one. I was fuming mad.

No choice but to find another hotel, I was at Alishan at that point of time and was searching n calling alot of hotel till almost 12am and luckily the driver for my previous few days helped me and found 1 hotel for me. And I have to wake up at 4am to see the sunrise. If you were me, will you be pissed off?
Nevermind that, guessed what? Next day futurestar called me and said they found my booking but the date is 1 week later. I booked from thurs to sunday and so coincidentally, the booking they found was also from thurs to sunday but 1 week later. So I told them maybe your staffs got the date wrong but they still argued with me saying no way, they won't get it wrong.
I also do not want to talk to them anymore cos their attitude SUX!!! After that, still got the cheek to ask me whether I still want to confirm the booking for next week. What a dumb question!! I do not need to answer, you all should know the answer.
Enuff said, they are going into my blacklist and I will not recommend them any of my friends nor stay there. This is not just about 1 or 2 staffs but the whole idiotic management of Futurestar. Irresponsible + Stuck up and refusal to acknowledge their lapse.