just saw this on FB...every subscriber take note.
Dear SingTel and existing Singtel Customers PLEASE TAKE NOTE OF THIS!
I have signed for a 10GB Broadband on Mobile (BBoM) on iPhone5 Launch day at MBS Roadshow at 8am on 21st Sep 2012. Recently, I've discovered that my Data Cap has been reduced to 6GB without prior informing me. So I went back to check on my Contractual Agreement with Singtel during the Roadshow and to my horrors, there was only indicative price of the BBoM @ S$27.94 per month without any clear indication of the Data Cap - which was shared to me as 10GB during the roadshow.
Pls answer me the following question:
1. Why doesn't your contract with your customer indicate the Data Cap for us? Is this FAIR BUSINESS PRACTISE for the consumers - in the event that a customer who doesn't know how to fight for their rights, ends up exceeding their data cap which was suddenly dropped and have to pay an excess of S$299.00 per month.
2. If Singtel doesn't honor the contract with your customers by firstly informing us of the change of Data Cap and getting us to agree (point being, it is a small matter with all actuality that we don't really go past 3Gb usage per month however it is considered a big matter when you as a Big Corporation don't honor the contractual agreement with us the Pay-masters) on the Data Cap reduction, does that mean that we as your PAYING CUSTOMERS can ignore ALL FORMS OF CONTRACTUAL AGREEMENT with Singtel and (how should I put this delicately across) ask you to "go-fly-kite" about your contract?
3. Who is this contract protecting? What is CASE gonna do about this?
Everyone pls remember to check your Data Cap and see if Singtel has reduced it without informing us in advanced.