To the MR representative here, just a feedback and to share my experience:
Your CS really suck quite badly, and need to buck up.
I was given an installation date for TP and MR Setup, 1 week before I received a SMS to say TP date is off due to issues on Opennet. Called Opennet and they said its back on. Then called MR who also said it is back on.
TP Date came, all went well.
MR date came, I called first thing in morning to confirm, and was given confirmation to go ahead. Then whole day nobody came, not even one bloody phone call. I had to call, only to find out that I wasn't scheduled for that day.
And after delays to confirmation (the reason on the ground is some opennet exchange is broken and needs to be fix - 3 weeks since), I still get no updates. I only get them after I chase your CS, who always promise me an update - which I never get.
Whether Opennet is really having a problem I don't know, but my neighbours are fine and working. Affecting just me? Go figure.
I had to arrange my flight back from overseas work to attend to first appointment, only to kenna fly kite with no good reason. I patiently waited but always end up frustrated.
I'm only just but one customer, but if you want to tango in this service industry, your CS should be up to speed at the very least. How to give confidence to people willing to trust you against the big boys?
I totally understand if it is technical issues (it happens), but I can't take it when my time is wasted, unwarranted and not explained, and I have to be the one chasing for update. Makes me wonder who is interested in the business more...
I even signed up for your MPP program, good thing I have not sold it yet, otherwise I would be selling a dud to others!
I probably am just the suay customer here given the many positive, but just sharing, the experience has been less than ideal. Time to look for another source.
I may only be one customer, but at the very least make me feel you want the biz, not me begging for you to come.
Just my feedback.