StarHub MaxInfinity Fiber Optic - Experience

[Sadist4life]

Of course, you should not expect them to manage to fix it for you either as they are not "trained" to do so

EDIT: Found the quote. "If you don't expect anything, you won't be disappointed".

 

[mryang]

You didn't get the 865L? Thought all new customers are given that instead of the DVG now.

The only reason I bought my own router (N56U) instead of complaining to SH about the really horrendous DVG is because I wanted a router that operated on the 5GHz spectrum. Now that SH is giving a 802.11ac router (that works on 5GHz) you should try to get them to give it to you.

What's the 3rd-party router you are using? If SH has not yet done direct-ONT for you (direct ONT means you can use your own router connected to the ONT straight) then any router other than the DVG will not yet work.

using ASUS rt-n66u DARK KNIGHT BUT NOW THE SH GUY HAVE NOT CALL ME YET AND IT IS STILL DOWN

 

[Bieffe]

You didn't get the 865L? Thought all new customers are given that instead of the DVG now.

The only reason I bought my own router (N56U) instead of complaining to SH about the really horrendous DVG is because I wanted a router that operated on the 5GHz spectrum. Now that SH is giving a 802.11ac router (that works on 5GHz) you should try to get them to give it to you.

What's the 3rd-party router you are using? If SH has not yet done direct-ONT for you (direct ONT means you can use your own router connected to the ONT straight) then any router other than the DVG will not yet work.

not all routers are the same even when using the same wireless standard. But the Asus he using is quite good so not hardware issues.

 

[Bieffe]

using ASUS rt-n66u DARK KNIGHT BUT NOW THE SH GUY HAVE NOT CALL ME YET AND IT IS STILL DOWN

Direct ONT minimum 1 day down leh.

 

[mryang]

Direct ONT minimum 1 day down leh.

But as promise that it be up after 6 from phone. Seem like they fail to deliver hor.

 

[lcheowl]

But as promise that it be up after 6 from phone. Seem like they fail to deliver hor.

Did you still have the DVG with you?

Accordingly to what I know, you should be still able to connect with the DVG and upon your start to lose connection, plug your Asus router to port 1 of the ONT (double confirm with them) and bounce your ONT by swtching off and on.

 

[Bieffe]

Did you still have the DVG with you?

Accordingly to what I know, you should be still able to connect with the DVG and upon your start to lose connection, plug your Asus router to port 1 of the ONT (double confirm with them) and bounce your ONT by swtching off and on.

What is bounce your ONT?

 

[Bieffe]

But as promise that it be up after 6 from phone. Seem like they fail to deliver hor.

they have given me so many promise b4 so I always take it with pinch of salt.
I also fair customer I wait. Then I will call them they will be more obligated. B4 I keep calling.

 

[mryang]

Did you still have the DVG with you?

Accordingly to what I know, you should be still able to connect with the DVG and upon your start to lose connection, plug your Asus router to port 1 of the ONT (double confirm with them) and bounce your ONT by swtching off and on.

yes i still got it ... but try it before as what you mention ......it only show limited when i move my cursor to it with a ! in the triangle

 

[mryang]

they have given me so many promise b4 so I always take it with pinch of salt.
I also fair customer I wait. Then I will call them they will be more obligated. B4 I keep calling.

lack of integrity ? if you can't deliver as what you promise at least get back to the customer ..not just say i will check it for you then nothing

 

[mryang]

maybe openet dun like starhub and want to sabo them ...'suspect' ..this month my mobile subscription will be up ...

 

[lcheowl]

What is bounce your ONT?

turn off and on

 

[Bieffe]

lack of integrity ? if you can't deliver as what you promise at least get back to the customer ..not just say i will check it for you then nothing

Confirm plus chop. The person u spoke to will be on leave or MC. so nobody knows abt ur case but it's in the system to the attention of the tech Dept. They only got 1 job to do so no or little ownership of pride. Alittle like Polyclinic doctor syndrome.
But till this pt. Still dunno if u have any internet connection. Is the modem even online? May not be router. Modem down router u only get network no internet.

 

[mryang]

Confirm plus chop. The person u spoke to will be on leave or MC. so nobody knows abt ur case but it's in the system to the attention of the tech Dept. They only got 1 job to do so no or little ownership of pride. Alittle like Polyclinic doctor syndrome.
But till this pt. Still dunno if u have any internet connection. Is the modem even online? May not be router. Modem down router u only get network no internet.

ok noted : http://www.ida.gov.sg/~/media/Files...Code of Practice/NetCoInterconnectionCode.pdf

 

[mryang]

Now still down .. starhub Mr Thomas wat is the status

 

[Bieffe]

To be fair, the ONT isn't managed by SH so they actually have to get another agency (NucleusConnect I think?) to do the config for you/them.



Huh?

what I'm trying to say...is Asus brand is reliable for this model of router so this somewhat eliminate hardware issues.
And by today's standard...everything is almost at a click only. For direct ONT is nothing more than clicking on a computer. No need to install new equipment rewire etc. And why in the first place give less choices to consumer by limiting the equipment we use. Who benefit. Like EPL fight here fight there we the ppl pay more.

 

[mryang]

promise that able to use it
last night around 958pm plug direct to my ASUS

today now

both ONT and router are on....failure to delivery as promise?

 

[mryang]

 

[Bieffe]

is ur modem online? optical cable broken?

 

[mryang]

is ur modem online? optical cable broken?

It is wire direct to ONT . ROUTER and ONT are both power on.