ViewQwest Fiber Broadband Official Thread

[AntonS]

There is maintenance ongoing from 3AM to 5AM yesterday and today to fix some issues.

Please be reminded that all maintenances are posted on our Fibernet forums ahead of time.

 

[edwin21]

VQ only post it's maintenance message in their VQ forums, feedback to send maintenance message via email were thrown out of the window, instead they prefer to have VQ subscribers subscribe to VQ forum network maintenance thread.

any changes to the maintenance dates will also not be informed

Fibernet Network Maintenance - Residential only

Date : 16/10/2013 Wednesday (rescheduled)
Time : 03:00 - 05:00 SGT (GMT+8:00)
Reason : Planned Network Maintenance Exercise
Impact : Intermittent connection outage during maintenance window
Action : No action needed

Fibernet Urgent Network Maintenance - Residential only

Date : 17/10/2013 Thursday
Time : 03:00 - 05:00 SGT (GMT+8:00)
Reason : IPv6 Rectification
Impact : Intermittent connection outage during maintenance window
Action : No action needed

 

[AndyShin]

There is maintenance ongoing from 3AM to 5AM yesterday and today to fix some issues.

Please be reminded that all maintenances are posted on our Fibernet forums ahead of time.

Thks anton, hope the mainteance notice can be post in fb also, becos most users are using fb daily imo

 

[alpc]

Well, I am getting slow connection now... My VPN to office keeps getting dropped. Wondered why...

 

[Epi_curean]

Is there a Viewqwest twitter account that can be used to send out service and admin messages?

 

[Yelangrelive]

Is there a Viewqwest twitter account that can be used to send out service and admin messages?

Viewqwest Twitter

 

[NicBlais]

Well, I am getting slow connection now... My VPN to office keeps getting dropped. Wondered why...

Please contact our NOC so they can help troubleshoot your connection - you can either call 6723 8100 (option 3) or e-mail noc@viewqwest.com

 

[xtwis7]

Is there such a thing as your static IP is tagged to your home line? So if I relocate my VQ fibre to another house, will the static IP address change or I can continue to use the same static IP address?

 

[andr3wyong]

Is there such a thing as your static IP is tagged to your home line? So if I relocate my VQ fibre to another house, will the static IP address change or I can continue to use the same static IP address?

If your new house is on a different exchange, your IP address has to change

 

[xtwis7]

If your new house is on a different exchange, your IP address has to change

Oh, so it's actually dependent on the exchange's location. I found it quite peculiar but can probably understand the limitations of the infrastructure.

 

[andr3wyong]

For instant updates for maintenance announcements, sign up for an account on the Fibernet forums (forum.fibernet.sg) and subscribe for instant email notification on the maintenance thread

 

[cypher2dex]

We upgraded the speed of our plans right before COMEX - there used to be a Fibernet 300 - No Contract plan before. This was bumped to Fibernet 400 in the pre-show period (late August).

Don't mind me asking, when was this Fibernet 300 - No contract plan introduced? Was it a speed bump from 200mbps to 300mbps under the same price plan? If it is , are the customers necessary given an upgrade from 200mbps to 300mbps automatically?

 

[NicBlais]

Don't mind me asking, when was this Fibernet 300 - No contract plan introduced? Was it a speed bump from 200mbps to 300mbps under the same price plan? If it is , are the customers necessary given an upgrade from 200mbps to 300mbps automatically?

If i remember correctly it was introduced in March of this year. It was indeed a speed bump from 200mbps to 300mbps under the same price plan - and we did upgrade all our existing customers on that plan for free

 

[chaicka]

Don't mind me asking, when was this Fibernet 300 - No contract plan introduced? Was it a speed bump from 200mbps to 300mbps under the same price plan? If it is , are the customers necessary given an upgrade from 200mbps to 300mbps automatically?

Not a subscriber yet?

Ask around fellow subscribers in here and in Fibernet forum. No one gets left behind whenever there is a new plan with speed bump up, including existing subscribers automatically get bump up.

Looking back, it seems SingTel partially copied this approach after ViewQwest spearheaded the "speed bump up for all subscribers" approach.

 

[aurelius]

Hi,

Am thinking of signing up with viewqwest. Do I need to look for a referrer to sign up? What perks will I get when trying to find people to be referrers?

 

[chaicka]

Hi,

Am thinking of signing up with viewqwest. Do I need to look for a referrer to sign up? What perks will I get when trying to find people to be referrers?

Both of you (new sign-up and referrer) will get a small one-off rebate.

It is small so that there will not be abuse, untruthful recommendation and touting just to "take advantage" of the referral scheme.

 

[aurelius]

Both of you (new sign-up and referrer) will get a small one-off rebate.

It is small so that there will not be abuse, untruthful recommendation and touting just to "take advantage" of the referral scheme.

Haha. What is untruthful recommendation?

 

[chaicka]

Haha. What is untruthful recommendation?

Search within this thread... There was an incident just not too long ago.

 

[NicBlais]

Not a subscriber yet?

Ask around fellow subscribers in here and in Fibernet forum. No one gets left behind whenever there is a new plan with speed bump up, including existing subscribers automatically get bump up.

Looking back, it seems SingTel partially copied this approach after ViewQwest spearheaded the "speed bump up for all subscribers" approach.

"partially" ?

 

[ussr_1991]

Haha. What is untruthful recommendation?

ISP "A" also have referral program but somehow one of their guy starts to badmouthing ISP "B" with blatant of lies that proclaiming certain bad points as a fiber provider happens to ISP "B" but not "A" subscribers. However, the truth is the opposite.

One can badmouth other ISP, but please back up with facts, or at least partial truth that is generally recognized if the original source is hard to find so that one at least is not evil minded with some hidden agenda but rather confusion that requires clarification.