Starhub STB and HD STB discussion III (consolidated)

[Jas007]

was told can get only the non hd hubstation. left refurbished sets only. was told the hd hubstation is not free.

not true ... you have been misled !

who was it who told u that ? ... must be the branch u were at

i urge you to call SH hotline to verify ...
my first call CSO smoke me said only HD-I box
2nd CSO told me any of the 3 : HD-I ... HS non-HD ... HS HD
but one thing is, the CSO said he cannot authorize a change ...
according to him, must go back to the issuing branch ... cite misinformation !

i brought mine back to another branch (cos nearer) ...
changed without much fuss ... not sure if it's bcos of the problem i have with the HD-I and Dell monitor
but i suspect not, cos on the form ... i noted there was a code under the promo section

 

[s7460597]

not true ... you have been misled !

who was it who told u that ? ... must be the branch u were at

i urge you to call SH hotline to verify ...
my first call CSO smoke me said only HD-I box
2nd CSO told me any of the 3 : HD-I ... HS non-HD ... HS HD
but one thing is, the CSO said he cannot authorize a change ...
according to him, must go back to the issuing branch ... cite misinformation !

i brought mine back to another branch (cos nearer) ...
changed without much fuss ... not sure if it's bcos of the problem i have with the HD-I and Dell monitor
but i suspect not, cos on the form ... i noted there was a code under the promo section

Thanks! I collected from Parkway Parade branch.

 

[Jas007]

Thanks! I collected from Parkway Parade branch.

perhaps you shouldn't go back Parkway branch ... since they told u they got no stock
try other branches

i was at the Tanjong Pagar one ...
very small outlet, only 6 counters ... but wasn't crowded when i was there (only 3 counters in operation)
around 20 mins ... was there before 11am though

unlike the one when i first when to collect the HD-I, Nex Serangoon
many counters ... many customers ... weekday afternoon ... waited 45 mins just to get attended to

 

[Jas007]

but i doubt after 1 year we are allow to use our box anymore

pending further confirmation from other users ...
but latest i heard is the 3800C cannot be used even as i speak

just heard from a fren his stb suddenly switched off ...
he was using it to watch free to air channels ...

 

[elpibe10]

pending further confirmation from other users ...
but latest i heard is the 3800C cannot be used even as i speak

just heard from a fren his stb suddenly switched off ...
he was using it to watch free to air channels ...

My 3800C is still working yesterday.

Paid for it previously but no longer a SH subscriber. The box is still used for free-to-air channels incl HD5.

 

[croc1977]

SH won't be so toot to offer 2 yrs free rental
the whole idea is to entice those took up the offer in the hopes of them retaining these rental boxes

just take them up on their offer lo ...
return after 1 yr, and use back your own stb again ...

well either i 'toot' or u 'toot' or starhub 'toot'

i got 2 years hdi free or 24 mths...

i just got email as prove as i requested them yesterday but im not gonna post first till i collect my box tomolo....

'toot toot' lolx

 

[croc1977]

pending further confirmation from other users ...
but latest i heard is the 3800C cannot be used even as i speak

just heard from a fren his stb suddenly switched off ...
he was using it to watch free to air channels ...

still can see leh...just tried...

mayb those who collected the replacement box....then service terminated on the box....

i haven collect so ok leh

 

[croc1977]

My 3800C is still working yesterday.

Paid for it previously but no longer a SH subscriber. The box is still used for free-to-air channels incl HD5.

but question is tomorrow onwards can u still use the box for FTA esp hd5 anot

 

[mitoev96]

Kind of stupid question, if I not a a SH subscriber or singtel subscriber can I still view FTA channel. I did try the hd box it is indeed very clear but if got to pay monthly to them for the box I rather not. or is there any bro here selling the old SCV box which I can still watch a clear FTA channel

 

[mrsun18]

Kind of stupid question, if I not a a SH subscriber or singtel subscriber can I still view FTA channel. I did try the hd box it is indeed very clear but if got to pay monthly to them for the box I rather not. or is there any bro here selling the old SCV box which I can still watch a clear FTA channel

Answer can be found in this thread:
http://forums.hardwarezone.com.sg/h...discussion-thread-[consolidated]-3614256.html

 

[Jas007]

well either i 'toot' or u 'toot' or starhub 'toot'

i got 2 years hdi free or 24 mths...

i just got email as prove as i requested them yesterday but im not gonna post first till i collect my box tomolo....

'toot toot' lolx

u champ
are u a hubber ? or just SH TV subscriber ONLY like me ?

be sure to post after collection ...
pls provide juicy details of request ...
if can 24 mths Hub HD ... i will go for it too ...
but if only HDI ... probably think it over ...

but thanks for sic

 

[croc1977]

u champ
are u a hubber ? or just SH TV subscriber ONLY like me ?

be sure to post after collection ...
pls provide juicy details of request ...
if can 24 mths Hub HD ... i will go for it too ...
but if only HDI ... probably think it over ...

but thanks for sic

no not hubber. i use MR not Sh internet.

I don't need hubstation cos all along i dont need their program guide or VOD so i take HDi.

 

[croc1977]

Unfair charges for replacement set-top box

Published on Oct 24, 2013



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ON OCT 11, StarHub sent my family an e-mail saying our HD set-top box had to be changed as it will not be supported by the company's TV network infrastructure from Oct 24. We were offered 12 months' free rental for the new box.

I explained to StarHub's customer service that my existing box was bought from it and I was currently not paying any rental.

I said I had no objection to StarHub changing the box, but there should be no rental charge after 12 months as the box is fully paid for.

I was told that StarHub would get back to me on this by last Friday, but I have not heard from it.

Why did StarHub sell the set-top box in the first instance, and is it fair for customers who have bought it to pay rental on the new box?

Patrick Tan Choon Ping

 

[gbpdem]

Hi all,

just changed my set top box to CISCO 4586DVB model

anybody knows where exactly is the remote sensor position on this box please?

i use an IR blaster to change channels for recording on my PC
and am trying to figure out where i should place the IR blaster ?

thanks for any help !

 

[Jas007]

Published on Oct 24, 2013



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photobankBuy SPH photos

ON OCT 11, StarHub sent my family an e-mail saying our HD set-top box had to be changed as it will not be supported by the company's TV network infrastructure from Oct 24. We were offered 12 months' free rental for the new box.

I explained to StarHub's customer service that my existing box was bought from it and I was currently not paying any rental.

I said I had no objection to StarHub changing the box, but there should be no rental charge after 12 months as the box is fully paid for.

I was told that StarHub would get back to me on this by last Friday, but I have not heard from it.

Why did StarHub sell the set-top box in the first instance, and is it fair for customers who have bought it to pay rental on the new box?

Patrick Tan Choon Ping

thanks for sic

got chance to get HD hubstation rent free for 24 months?
those who succeeded pls share n post here
TIA

 

[croc1977]

thanks for sic

got chance to get HD hubstation rent free for 24 months?
those who succeeded pls share n post here
TIA

don't think is posible....
cos i pointed out in the forum to them

ple can get hubstation hd wch is double the price

they also say yeah it's possible after short pause....so that why i can get 24 months for hdi wch i told them i dont need recording

must be tactical...btw i didnt' call them they call me to inform me on the box swap last tues . and i didnt receive any mail inform me.i see you guys in this thread for past weeks so slowly i plan how to counter their nonsense

 

[croc1977]

just a update i haven collect my box today
cos

1) i see my starhub setup box channels still working

2) i replied the email to sort up n confirm some sh1ts with them first before i go collect...

once i collect the box..i will then consider post the letter . before that sorry

 

[Fiddler]

Published on Oct 24, 2013

newspostPurchase this article for republication
photobankBuy SPH photos

ON OCT 11, StarHub sent my family an e-mail saying our HD set-top box had to be changed as it will not be supported by the company's TV network infrastructure from Oct 24. We were offered 12 months' free rental for the new box.

I explained to StarHub's customer service that my existing box was bought from it and I was currently not paying any rental.

I said I had no objection to StarHub changing the box, but there should be no rental charge after 12 months as the box is fully paid for.

I was told that StarHub would get back to me on this by last Friday, but I have not heard from it.

Why did StarHub sell the set-top box in the first instance, and is it fair for customers who have bought it to pay rental on the new box?

Patrick Tan Choon Ping

It's good this was published in ST…I'd like to hear what star hub has to say. How can you force someone to pay for a new box that you have decided to go with and ask people to discard a box that they have paid for and works just fine. It's really beyond me.

People who've purchased the 3800C should get the new box rent free as they have already paid a onetime fee for it.

 

[croc1977]

Rental set-top box facilitates upgrades

Published on Oct 28, 2013


IN OUR continuous efforts to ensure a superior viewing experience on StarHub TV, we are currently upgrading our TV network.

As part of this upgrade, some of the set-top boxes, including the model that Mr Patrick Tan Choon Ping's daughter purchased in 2008, are no longer supported after Oct 24 ("Unfair charges for replacement set-top box"; Forum Online, last Thursday).

A replacement with any of the current set-top box models is therefore necessary to avoid any disruption to cable TV viewing.

To facilitate customers' conversion to our rental model, we will be waiving rental charges for the boxes for 12 months (the equivalent of up to $179.72). We can better serve customers with an enhanced TV experience using a rental model as it allows us to upgrade the boxes whenever necessary.

To enable a smooth transition for affected customers, we had sent letters from Aug 14 to inform them of the change, followed by a registered reminder letter on Oct 10.

Our customer service officers have been in contact with Mr Tan on this matter since he called our hotline to share his concerns. We will continue to work with him to minimise any disruptions to his TV viewing.

Angeline Tan

Assistant Manager, Corporate Communications

StarHub


PS: How 12 mths rental equal $17x??
StarHub - Support - TV - Terms and Conditions - Set-top Box Rental

i get 2 yrs also never got $172??

 

[Kiwi8]

Rental set-top box facilitates upgrades

Published on Oct 28, 2013


IN OUR continuous efforts to ensure a superior viewing experience on StarHub TV, we are currently upgrading our TV network.

As part of this upgrade, some of the set-top boxes, including the model that Mr Patrick Tan Choon Ping's daughter purchased in 2008, are no longer supported after Oct 24 ("Unfair charges for replacement set-top box"; Forum Online, last Thursday).

A replacement with any of the current set-top box models is therefore necessary to avoid any disruption to cable TV viewing.

To facilitate customers' conversion to our rental model, we will be waiving rental charges for the boxes for 12 months (the equivalent of up to $179.72). We can better serve customers with an enhanced TV experience using a rental model as it allows us to upgrade the boxes whenever necessary.

To enable a smooth transition for affected customers, we had sent letters from Aug 14 to inform them of the change, followed by a registered reminder letter on Oct 10.

Our customer service officers have been in contact with Mr Tan on this matter since he called our hotline to share his concerns. We will continue to work with him to minimise any disruptions to his TV viewing.

Angeline Tan

Assistant Manager, Corporate Communications

StarHub


PS: How 12 mths rental equal $17x??
StarHub - Support - TV - Terms and Conditions - Set-top Box Rental

i get 2 yrs also never got $172??

They used the figure of $14.98 for HubStation HD?