slow m1 fibre 200mpbs

[MBBSclinic]

 

[ineser]

200Mbps M1 Fibre

Ring 1627 and complain about your slow speed

 

[crystalnox]

Are you on wifi?

 

[MBBSclinic]

Are you on wifi?

direct ethernet............

 

[geckoSG]

At least yours is moving. Mine is DEAD now. Only Monday can dispatch engineer to check... I've lost my internet for the whole weekend...

 

[Henry Ng]

At least yours is moving. Mine is DEAD now. Only Monday can dispatch engineer to check... I've lost my internet for the whole weekend...

Most of the time is either ONT or router issue?

 

[geckoSG]

Most of the time is either ONT or router issue?

My ASUS Router OK.

ONT flashes RED on LOS... now usng Internet using USB Dongle.
Trying to get in touch with M1 MANAGER to ask them not to charge me for using and exploding the DATA PLAN.

Since, internet downtime is not my fault.

 

[MBBSclinic]

m1 no problem.......

 

[Henry Ng]

My ASUS Router OK.

ONT flashes RED on LOS... now usng Internet using USB Dongle.
Trying to get in touch with M1 MANAGER to ask them not to charge me for using and exploding the DATA PLAN.

Since, internet downtime is not my fault.

ONT Faulty just call 1627.

 

[Henry Ng]

I received this speed but is my ping time ok?

Yes as long as between 0-5Ms is normal.

 

[Henry Ng]

Call 1627 to request for change of ONT and router will resolve the issue.

 

[MBBSclinic]

Call 1627 to request for change of ONT and router will resolve the issue.

they want me to try on other pc 1st.
direct ethernet cable without router.

ONT is huawei black
network card 1gbps.

 

[geckoSG]

ONT Faulty just call 1627.

Call liao... Tell them I self bring ONT & fibre cable down for exchange, say cannot. So Monday they will send an engineer over... waste of my time...

Now, the whole house is in a havoc cos of the downtime that I cannot do my work effectively with children constantly bugging me about the internet...

 

[Henry Ng]

Call liao... Tell them I self bring ONT & fibre cable down for exchange, say cannot. So Monday they will send an engineer over... waste of my time...

Now, the whole house is in a havoc cos of the downtime that I cannot do my work effectively with children constantly bugging me about the internet...

Horrible that M1 has no weekend support. ST has outsource their weekend support.

 

[Henry Ng]

they want me to try on other pc 1st.
direct ethernet cable without router.

ONT is huawei black
network card 1gbps.

Must be ONT or router problem. You should insist that they send a support staff down. A poly person can always fix into this tech support job. Poly person pay is not so high so can always get many of them.

 

[MBBSclinic]

Must be ONT or router problem. You should insist that they send a support staff down. A poly person can always fix into this tech support job. Poly person pay is not so high so can always get many of them.

tried other pc. still slow speed.
use other network card still same.
can get many but do many want to do?

 

[Henry Ng]

tried other pc. still slow speed.
use other network card still same.
can get many but do many want to do?

Sure is ONT or router faulty or both. Honestly M1 support is a bit weak. ST outsource weekend support to 3rd party who work on sunday. This is just a simple job. Just check and record in notebook. Then change the ONT or router. Simple task. Some ST support just do one speed test on speed test.net and start to change the equipment. Changed router many times.

 

[MBBSclinic]

Sure is ONT or router faulty or both. Honestly M1 support is a bit weak. ST outsource weekend support to 3rd party who work on sunday. This is just a simple job. Just check and record in notebook. Then change the ONT or router. Simple task. Some ST support just do one speed test on speed test.net and start to change the equipment. Changed router many times.

they can come 6-8pm on wkdays.
sat for exceptional case.
thks.

 

[ntec66]

Call liao... Tell them I self bring ONT & fibre cable down for exchange, say cannot. So Monday they will send an engineer over... waste of my time...

Now, the whole house is in a havoc cos of the downtime that I cannot do my work effectively with children constantly bugging me about the internet...

If you are desperate, here is the service manual: http://enterprise.huawei.com/ilink/...IQFjAB&usg=AFQjCNEKIYhfPH1P7p5eR86r-0TaQezrxA

And try holding down the reset button (more than 10 sec), see if it helps:

 

[MBBSclinic]

If you are desperate, here is the service manual: http://enterprise.huawei.com/ilink/...IQFjAB&usg=AFQjCNEKIYhfPH1P7p5eR86r-0TaQezrxA

And try holding down the reset button (more than 10 sec), see if it helps:

still same.........