Its their verification process. For people who purchased large amount of gift cards, they will log your account into their "blacklist" and make sure ur account go through the verification.
For weekdays, order in morning should get gift card by evening. But when you order on weekends, they are not working so be prepared to wait til monday afternoon earliest.
My account kena alr so i know that feeling. Last time buy gift card can get it straight away. Now need wait a while. Even when i order stuff also need wait for shipping requesting for like 1 day before the seller even receive the order.
I wonder if Qoo10 know that their gift cards discount is pathetic now?
Why do they even bother coming up with new products and do not welcome positive responses from their target audience and turn the experience into something negative

