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1.保修期多长?
答:第五元素的保修执行国家三包规定,自购买之日起享受7天包退,15天包换,整机1年保修,配件3个月保修。
2.售后服务是否有保证?
答:我公司是专业做网络终端娱乐产品的正规企业,视“第五元素”品牌为生命,售后服务是肯定有保证的。
3.操作简单吗?
答:第五元素X6L是专门为家庭客厅娱乐设计的视听产品,围绕遥控器操作习惯开发界面,实现单向导航,步步提示,是操作最简单的网络终端娱乐设备,家庭老人小孩都可不看说明书,轻松上手。
4.和高清播放机有什么区别?
答:高清播放机类似于DVD,需要自己通过电脑下载或拷贝影片节目源至硬盘设备,然后再放至播放器里来播放,而第五元素的系列产品都是通过互联网获取片源,可实现即点即播。
5.使用第五元素产品需要什么样的条件?
答:只要您家里能上网并且有电视机,第五元素的产品就能够使用了,2M或2M以上网速使用更佳,所有的新旧电视机都能兼容使用。
6.查找电影方便吗?如何查找?
答:非常方便。我们对影片进行了分类,可以在您感兴趣的类型中找到需要的影片。同时也能通过影片搜索功能,直接输入您想看的片名/演员名/导演名。
7.节目资源收费吗?
答:第五元素与国内多家知名影视内容服务商都有合作,节目内容都是获得授权使用的,相关费用第五元素已经支付,因此使用第五元素产品收看节目是完全免费的。
8.第五元素的产品耗电吗?
答:第五元素产品工作时的功耗在6W左右,待机时低于0.5W,与电视等其它家电的待机耗电水平相同,可以忽略不计。
9.第五元素产品会感染病毒吗?
答:病毒只会存在于WINDOWS等开放性系统,第五元素产品采用的是LINUX系统,不会有病毒,在安全、稳定方面是完全有保障的,您可以放心使用。
10.影片资源更新及时么?
答:第五元素与国内知名影视内容服务商合作,影视资源的更新非常及时。每天都有新的影片添加。
11.怎么升级?是否收费?
答:X6和X6L都是通过网络后台直接升级的,且升级是都免费的。
12.安装过程复杂吗?
答:一点都不复杂的,只要3步就能够完成:
第一步:接上电源后,用遥控器开机(开机状态电源指示灯应亮黄色);
第二步:打开电视机,将电视的输入状态调到和产品的输出状态对应;
第三步:将网络连接好,配置好相应的网络设置,产品就能使用了。
13.连接好线后,为什么电视机上无画面显示?
答:第一:请先确认是否开机:将产品插上电源、把后面开关置于ON状态,电源指示灯为红色;然后按遥控器电源键开机,指示灯转为黄 色。
第二:确认产品的视频输出状态是否与电视机输入状态一致。
第三:确认视频连接线是否接触良好。
14.为什么在线看不了节目?
答:第一:请确认网络是否连接好,网络配置是否OK.
第二:如果OK,请用电脑测试一下同环境网络是否可正常上网。
15.电脑可以正常上网,为什么第五元素产品无法正常收看节目?
答:第一:如果是通过路由器连网,网络运营网是否有对IP、MAC地址等做了限制。
第二:如果是通过无线网卡连网,那么此无线网卡是否为第五元素产品兼容的网卡。
16.在线播放影片会出现缓冲?
答:第一:是否为有时间段规律的缓冲:如果是,那就是你的网速不稳定造成的。
第二:在独享2M的网速下,使用了很多天不同时间段都出现缓冲:如果是,你的网速是否可实测达到2M。
第三:部分高清片源太大或种子不良,出现缓冲现象是正常的,这时候需要考虑申请网络提速。
17.支持哪些上网方式?
答:第五元素产品支持多种上网方式,有线以太网、有线PPPOE拨号上网、无线WiFi的方式都可以。只要是电脑能上网的环境,第五元素产品就能上网
18.能接功放吗?
答:第五元素产品可通过左、右立体声输出混合两声道音频到功能,也可以通过S/PDIF 光纤数字音频或HDMI输出接口输出数字音频到功放。
19.可以直接放移动硬盘里面的影片吗?
答:第五元素产品有2个USB接口,可以直接播放移动硬盘、U盘等USB设备上的影片。
Google Translation
1 How long is the warranty period ?
A: The Fifth Element Warranty Warranty implementation of national regulations, from the date of purchase to enjoy 7 days, 15 days replacement, 1 year warranty machine , accessories, 3 months warranty.
(2) whether the service is guaranteed ?
A: Our company is specialized in network terminal entertainment products, informal enterprises , as " The Fifth Element " brand for life , service is definitely guaranteed.
3 Simple operation do ?
A: The Fifth Element X6L is specifically designed for the family living room entertainment audio-visual products, develop habits around the remote control interface , to achieve one-way navigation, step by step prompts are easiest entertainment network terminal equipment, household children and senior citizens can not see manual , easy to use .
4 and HD player What is the difference ?
A: HD player like DVD, needs its own through a computer program source downloading or copying movies to hard disk device , then add to the player where to play , and the fifth element of the series is to obtain new sources via the Internet , can be realized point-and- play .
5 Use Fifth Element products and what kind of conditions ?
A: As long as you have home access to the Internet and television , the fifth element of the product can be used , 2M or 2M Internet speed to better use all the old and new TV will be compatible with .
6 Find movies convenient for you ? How do I find ?
A : Very easy . We have classified the film , you can type in your interest to find the desired video. But also through video search function , direct input you wish to view title / artist name / director name.
7 . Program resources cost anything ?
A: The Fifth Element with many famous film and television content providers have cooperation , are authorized to use the program content , the fifth element associated costs have been paid , so watch programs using the fifth element products are completely free of charge.
8 The Fifth Element 's products power do ?
A: The Fifth Element product when working around power in 6W , standby less than 0.5W, television and other appliances with standby power consumption at the same level , is negligible .
9 The Fifth Element products will be infected with a virus?
A: The virus can only exist in open systems such as WINDOWS , Fifth Element product is used in LINUX system , not a virus , security, stability is fully guaranteed, you can rest assured that use .
10 What movie resource update in a timely manner ?
A: The Fifth Element with well-known film and television content service providers, television resource updated very timely . Every day new videos added .
11 how to upgrade ? Is charged ?
Answer : X6 and X6L directly through the network backend upgrade , and the upgrade is all free.
12 . Installation process complicated?
A: The point is not complicated , just 3 steps can be completed :
*******Step One: Connect the power , the use of remote boot ( boot state power indicator should light yellow ) ;
*******Step two: Turn on the TV , the TV 's input state and the product transferred to the corresponding output state ;
*******The third step: the network connection is good, configure the appropriate network settings , the product can be used.
13 Connecting a good line , why no picture on the TV show ?
*
A: First : Please confirm whether the boot : Plug in the product , the rear switch in the ON state, the power light is red ; then press the power button to turn the remote control , the light turns yellow.
********Second: Verify that the product 's video output to the TV input state is in a consistent state .
********Third: Make sure the video cable is good contact.
14 Why could not watch the program online ?
A: First : Make sure that the network is connected, the network configuration is OK.
********Second: If OK, please use the same computer to test whether the network can access the Internet environment .
15 computers can access the Internet , why do not normally watch The Fifth Element product programs ?
A: First : If it is networked through a router , network operators, and if they are right IP, MAC address , and so do the restrictions.
********Second: If it is a wireless networking card , then this is the fifth element of wireless LAN products are compatible card.
16 will appear online play video buffer ?
A: First : Is there time for the regular buffer : If it is , that is your speed instability .
********Second: the speed at exclusive 2M , using different time periods for many days appeared buffer : If yes, whether the actual speed of your reach 2M.
********Third: some HD sources or seeds too bad , there buffering phenomenon is normal, this time need to consider applying for the network speed.
17 What are the supported access methods ?
A: The Fifth Element product supports a variety of access, wired Ethernet , cable PPPOE dial-up Internet access, Wireless WiFi approach can be. As long as the environment is a computer with Internet access , you can access product Fifth Element
18 can be connected to the amplifier you ?
A: The Fifth Element products are available through the left and right stereo output mix two -channel audio to function , you can also S / PDIF optical digital audio or HDMI output digital audio to the amplifier .
19 can be placed directly inside the mobile hard disk video?
A: The Fifth Element product has two USB interface, can play mobile hard disk, U disk and other USB devices on the video.