A fact to note before buying Plantronics bluetooth headsets

[mjcdhr88]

you have a point bro....good idea...cheers....

 

[mjcdhr88]

only i can say for any electronics products now IT DEPENDS ON YOUR LUCK... for me Plantronics is a very good bluetooth compare to others... this is for my own opinion...
i think your model if i'm not wrong is discovery 975 with the pouch charger....very good BT

 

[bberry]

blueant and jawbone also not too bad...buy from amazon, much cheaper

 

[KazeWashi]

blueant and jawbone also not too bad...buy from amazon, much cheaper

jawbone got service centre? i'm looking at those with noise and preferably those best suited for outdoor usage like in the subway or with noisy environments.

 

[eric lee]

Correct guess, my model was the most expensive 1 year back. But my colleague and my BT does not work after 1 year. Really heartpain at the cost...

Yeah luck not good for buying Plantronics...

only i can say for any electronics products now IT DEPENDS ON YOUR LUCK... for me Plantronics is a very good bluetooth compare to others... this is for my own opinion...
i think your model if i'm not wrong is discovery 975 with the pouch charger....very good BT

 

[eric lee]

I'm thinking... maybe Jabra.... heard its cheap and good. Now must check out the service centre here and warranty first... dont want to get burnt again...

jawbone got service centre? i'm looking at those with noise and preferably those best suited for outdoor usage like in the subway or with noisy environments.

 

[ASUSinside]

Hi guys,

I feel that this is a fact you should know before any of you dive head in to purchase a Plantronics headset.

Please note that any Plantronics bluetooth headset purchased in Singapore has a 1 year warranty (1 to 1 exchange) and after that you cannot get it repaired as there is no Platronics repair centre in Singapore. You can always verify this.

Imagine you bought a Plantronics headset over S$200 and after 1 year, it breaks down. You are told the warranty is over, there is no repair service and you are given a small discount off the cost price to purchase the same model. With the new headset, after 1 year, if it breaks down, then what? Another discount? So everytime after warranty expires, you need to spend MORE money to purchase a new headset as it cannot be repaired?

Yes it happened to my colleague and I. We bought expensive Plantronics headsets and after the warranty is over, it breaks down and we just had to write off the broken headsets as bad investments....

I do not deny Plantronics headsets has good noise cancelling and reception, but after the 1 year warranty is over, if it breaks down, then you face the same situation as me...

Anyone else face before the same situation as me?

Hi Eric,

This is Richard from Ban Leong Technologies. I had spoken to you regarding your faulty Discovery 975. I understand you are upset the product broke down after 15 months of usage. Anyone would hence I was offering you the PC Show promotional price 2 weeks prior to the show (I called you on the 24th of May). The promotion price offered to you was more than 20% of the usual Suggested Retail Price.

I hope this would have given you a reason to consider continuing with a Plantronics headset by lowering your replacement cost and saving you the hassle of visiting the PC Show to get the same promotional offer. Kindly note Plantronics does not offer a repair service thus we at Ban Leong are unable to do so.

We value all our customers hence we do our best to help them. I seek your understanding that our assistance is only possible within means available to us.

 

[eric lee]

Hi Richard,

The promotion price offered to me is also offered to Anyone at the PC Show, which is also 20% off the suggested retail price (product is over a year since launch maybe thats why reduced price now). Doesnt make my case any different when the price is the same for everyone, except i paid $200 for a broken product that is useless to me now...

After you state "our assistance is only possible within means available to us", i do understand... Not blaming you. But on your part, maybe you can highlight to your bosses of this "lack of support" and see if what changes can be made. I believe some companies send to overseas repair centres for malfunction products..

I want to share my experience with the HWZ bros and at least they know of this "lack of support after warranty", before they buy any Plantronics headsets in future.

Hi Eric,

This is Richard from Ban Leong Technologies. I had spoken to you regarding your faulty Discovery 975. I understand you are upset the product broke down after 15 months of usage. Anyone would hence I was offering you the PC Show promotional price 2 weeks prior to the show (I called you on the 24th of May). The promotion price offered to you was more than 20% of the usual Suggested Retail Price.

I hope this would have given you a reason to consider continuing with a Plantronics headset by lowering your replacement cost and saving you the hassle of visiting the PC Show to get the same promotional offer. Kindly note Plantronics does not offer a repair service thus we at Ban Leong are unable to do so.

We value all our customers hence we do our best to help them. I seek your understanding that our assistance is only possible within means available to us.

 

[ASUSinside]

Hi Richard,

The promotion price offered to me is also offered to Anyone at the PC Show, which is also 20% off the suggested retail price (product is over a year since launch maybe thats why reduced price now). Doesnt make my case any different when the price is the same for everyone, except i paid $200 for a broken product that is useless to me now...

After you state "our assistance is only possible within means available to us", i do understand... Not blaming you. But on your part, maybe you can highlight to your bosses of this "lack of support" and see if what changes can be made. I believe some companies send to overseas repair centres for malfunction products..

I want to share my experience with the HWZ bros and at least they know of this "lack of support after warranty", before they buy any Plantronics headsets in future.

Hi Eric,

The promotion price quoted to you is indeed available to anyone at the show (after trade-in). I was offering it to you earlier and without a trade-in (show price before trade-in was $159). Usually we do offer a discounted price for rare cases like yours. Customers in such a rare scenario wouldn't be able to get the discounted price at retail shops. It so happens your product failed close to the show date hence my early offer to you.

I could have chose not to inform you this was the show offer but I felt this wasn't being fair to you (or any customer) since the dates was close and all.

I appreciate your feedback regarding an option for repairs. Btw I am the product manager for Plantronics@Ban Leong Technologies so I will pass on your valuable feedback to Plantronics

 

[devilwahaha]

Koelsch what brand are your earphones?

Its time i get rid of this suppose to "build to last" brand...

Koelsch only use Beats by Dr Dre one, anything else is junk to him

 

[htngwilliam]

Well, sometimes I feel just buy from USA, ship to Singapore then use till spoil dump into dustbin and then get another one from USA.

Just compare the price and you know what I am talking about.

 

[knightskid]

Oh..am thinking of getting platronics too as i like their design....but after hearing it....either getting jabra which the design also not so bad or I will get platronics from amazon...

 

[leetseyew]

Oh..am thinking of getting platronics too as i like their design....but after hearing it....either getting jabra which the design also not so bad or I will get platronics from amazon...

Same here.. Heard Jabra can do repairs.. Dont want to be in same situation as TS

 

[TeamStereo]

Same here.. Heard Jabra can do repairs.. Dont want to be in same situation as TS

But do note that warranty is covered by local distributor Setelco as well so not straight through Jabra =)

 

[XxDrAg0nxX]

Get a Bluetrek Titanium or Carbon, sound and voice clarity much better imo.

 

[tremor]

Plantronics bluetooth products can be bought at Amazon.com and ships to singapore direct by Amazon at half the price of Singapore.

Be a smart consumer, not a whiny consumer.

 

[AhKaiJun]

buy from Amazon no Sg warranty leh

 

[Badb0y07]

And aft reading all this and my thread on PC Fair, I am still torn between purchasing the Legend, this time off Qoo10.

Very very attracted by the design of Plantronics and also the gimmick BS. =)

 

[Ksyrium]

I have been using plantronics product for a few years now.

So far so good - they served me pretty well.

I'm currently using the voyager legend, an upgrade from the 975 in terms of most aspects.

If TS or anyone needs the 975, drop me a text @ 9225 two one two one.
I'm willing to let go at a fair price. The color is graphite(metallic-grey).
it comes with brand new large ear gel so it would be more hygenic as compared to a used one, I can also include another brand new small eargel.

I did not have the intention to sell but since TS mentioned his concern, I thought I would chip it, otherwise I intend to keep it as a spare.

Cheers,
Jeff

 

[rAcEr]

buy from Amazon no Sg warranty leh

i paid SGD55 for m165...at this price, even if no warranty i can throw away the spoilt one and buy another pair from amazon still cheaper than buying from SG.

on a separate note, reading the plantronics website warranty details indicate that international warranty is provided for their headsets...so i believe amazon sets will be covered.