AIRBNB Problem

[Obscurity]

Hi Guys,

Recently I stayed in an apartment in Tokyo. The airbnb host wants to charge us extra because we checked out late, which they agreed to.

I had the whole conversation with them about them agreeing to our late check out.

Now they want to charge us 5400 yen thru resolution center which I am hesitant to pay because it is not our fault as they have agreed to it initially.

What would happen if I refuse to pay this amount as we have the whole convo recorded? I read stories on how airbnb is not exactly pro customers and will leave it to us to settle our own problems.

 

[gundam9]

Did they agree not to charge?

Or said u can check out late but didnt state if there will be extra charges

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[Obscurity]

Did they agree not to charge?

Or said u can check out late but didnt state if there will be extra charges

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They did not specifically said there's no charges however they said 'its ok'

Problem is language barrier as they type in very broken english.. I think they are just taking advantage of us. Initially they asked for 10,000 yen in total. I told them no way I'm going to pay for that amount for something I did not do wrong.

Then now they reduce to 5400.

 

[gundam9]

I don't think so
I think they never intended it to be free late check out to start with

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[wildkev]

What time did you check out? Late check out can means alot. Did you specific what time will you check out that time when you communicated with the host?

 

[purplewave]

just let the resolution center decide.

 

[joeey]

normally air bnb is the same as hotels, standard check out times unless there is informing to the host before the late check out, an agreement was made.. otherwise will be charge accordingly too..

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[Obscurity]

It was agreed by the host that we will check out at 1pm.

The amount they charge was not a late check out amount it was the amount for 1 night stay because they mentioned that because we check out later, they were unable to accept another 'last min' booking.

If there is a last minute booking, then why agree to us checking out late?

Its like they purposely set this up so they can charge us one night extra and use this 'imaginary' last min booking as an excuse.

If they said NO to the late checkout, we would have checked out on time.

What a bad experience with a host this time.

 

[wwwsquallcom]

I believe language barrier is more to the reason for this communication breakdown which i why i try to stay hotel in Japan

 

[Obscurity]

I believe language barrier is more to the reason for this communication breakdown which i why i try to stay hotel in Japan

I would have stayed in a hotel if I knew this is going to be a problem.

The location was really off also.. was such a bad experience for us. The rushing to the airport and the problem with the host on the last day.

We argued and almost missed our train!

 

[qhong61]

I don't think so
I think they never intended it to be free late check out to start with

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I agreeed. We should confirm with them. Like when I was in HK earlier, they upgraded me to a suite. I confirmed with them if it's complimentary.

 

[xberri]

if it is not specified that you will be charged for late checkout, then you don't have the obligation to pay. contact airbnb and let them know.

 

[joeey]

It was agreed by the host that we will check out at 1pm.

The amount they charge was not a late check out amount it was the amount for 1 night stay because they mentioned that because we check out later, they were unable to accept another 'last min' booking.

If there is a last minute booking, then why agree to us checking out late?

Its like they purposely set this up so they can charge us one night extra and use this 'imaginary' last min booking as an excuse.

If they said NO to the late checkout, we would have checked out on time.

What a bad experience with a host this time.

do u have any agreement for the 1pm? any form of supporting black and white from them stating the 1pm check out is foc.. if u have and they had a last min booking, host should inform the last min booking that the room will be available at a certain time..

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