Airport Express has no internet connection

[boyy89]

Greetings,

I've recently bought an AE to replace my D-Link router, however when I plugged in the cable from the modem to the AE and have it all set up, it's telling me that there's no internet connection and the it's blinking amber light.
I can connect my devices to the AE's wireless, but there's no internet connection at all.

I tried plugging in back to my D-Link router, and all works well.

Any advices?
Thanks!

 

[speedster4005]

Did you restart (off then on) the modem after replacing the router?

 

[chehjin]

Greetings,

I've recently bought an AE to replace my D-Link router, however when I plugged in the cable from the modem to the AE and have it all set up, it's telling me that there's no internet connection and the it's blinking amber light.
I can connect my devices to the AE's wireless, but there's no internet connection at all.

I tried plugging in back to my D-Link router, and all works well.

Any advices?
Thanks!

check DHCP?

 

[boyy89]

Solved!
Apparently Starhub (I'm using MaxInfinity Fibre), 'locked' the router and modem they gave me, that why was I couldn't use another brands' router.

Apple told me to give Starhub a call to reconfigure my ONT for direct connection. Or second, to connect my AE to my current wireless router via Ethernet (3 devices!!).

 

[chehjin]

Solved!
Apparently Starhub (I'm using MaxInfinity Fibre), 'locked' the router and modem they gave me, that why was I couldn't use another brands' router.

Apple told me to give Starhub a call to reconfigure my ONT for direct connection. Or second, to connect my AE to my current wireless router via Ethernet (3 devices!!).

do note if u using voice service, direct ONT means u have to use old voice cable modem for Voice

 

[boyy89]

do note if u using voice service, direct ONT means u have to use old voice cable modem for Voice

Nope, I'm not using it. Thanks for the headsup!